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“Excellent hotel, excellent stay”
5 of 5 bubbles Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
MARKHAM
Level Contributor
648 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 549 helpful votes
“Excellent hotel, excellent stay”
5 of 5 bubbles Reviewed 2 August 2014

The location is great - 15 minute walk or free shuttle from Shinjuku Station. Subway access directly underneath the hotel. The staff are extremely courteous and helpful. Rooms are comfortable and QUIET. Food is wonderful. Close and convenient to everything, including Shinjuku-Gyoen Park. In short, make this your Tokyo base - we have.

Room Tip: All views are impressive
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank GeorgeFMarkhamON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 4 August 2014
Dear Guest
thankyou for your 5/5 review. We are glad to read you enjoyed your stay, the quiet relaxation of your room and our food -we hope to introduce you to our stunning new level 2 restaurants concepts on your next visit
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4,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (563)
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Florida
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Great hotel for the value. Room was very comfortable. Loved the breakfast. Nice selection of food. Had the buffet first night we arrived and got the buffet. Lots to choice from. Location was excellent. Easy to get to the subways. Highly recommend staying here

Room Tip: Ask for. A high floor. Great view
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  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindac1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 2 August 2014
Dear Guest
thankyou for your 5/5 review and recommendation to others. We are glad you enjoyed your stay and especially our famous breakfast buffet. We look forward to welcoming you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

Excellent hotel, arrival was met with very helpful staff who would carry the bags for you across the lobby if you wanted. Rooms were clean and tidy although bathrooms were a little small but functional. We asked for connect rooms and we got it but had to pay extra because one room was priced higher and they didn't have any standard connecting rooms but you get what you pay for and I have no complaints about the rooms, staff and dining. We had breakfast included and it was a
magnificent buffet. The hotels main restaurants were going through renovation so if you wanted a little fine dining you had to go elsewhere but the buffet restaurant was more than adequate if you wanted to stay in. Room service was good and the food excellent. The hotel is situated a 10 minute taxi ride to shinjuku MRT but the hotel offers a free shuttle to the station every 20 minutes. You can take the hotel elevators to the basement where it's a 10 minutes walk to NISHI-SHINJUKU station. Being our first time to Tokyo our experience was fantastic and we left Tokyo wishing we had stayed a few extra days. Would highly recommend this hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 2 August 2014
Dear Guest
thankyou for your 5/5 review and wonderful comments especially about our food and our famous breakfast buffet. Tokyo is full of things to see and do all year round and Yes you must come back and we look forward to seeing you again
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San Francisco, California
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

Surprisingly cheap for Tokyo, the taxi from the airport cost more than a night at the hotel - cab was about US$250 from the airport but there are good $30 shuttles available to and fro the hotel.

Lounge upstairs was reasonable, despite being a platinum no upgrade was available. Staff spoke excellent english and were helpful and efficient.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank DougCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 2 August 2014
Dear Guest
thankyou for your positive review of our hotel. It is always a pleasure to welcome our most valued HHonors members and we hope to have an opportunity to welcome you back again soon
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North Wales
Level Contributor
124 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Stayed here with my wife on the final leg of our Japanese holiday September 2013. We splashed out a bit on this one and had one of the better rooms (at a huge discount but still pricey). We were on the 25th floor and the view was stupendous - normally we are not the slightest bit concerned about having a 'room with a view' but in this case I take it all back. We were so impressed that we decided to take our first meal in Tokyo in our room. This was actually very reasonably priced and I'm sure if we had eaten in a restaurant with the same vista we would have paid through the nose. The room facilities were exceptional, fluffy dressing gowns or traditional Japanese ones, and all the potions etc you could wish for. All the staff were incredibly attentive and courteous. It was just great having the free shuttle to Shinjuku station and a real boon after a hard day's sightseeing. We actually felt like rock stars.

Room Tip: Get as high up as you possibly can.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Gingerpumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 July 2014
Dear Guest
thankyou for your 5/5 review. We are smiling to read your comments about feeling like Rock Stars - in our eyes all guests are VIP's and so glad you felt this way - you deserve it.
With our best regards and please stay with us again on your next visit to Tokyo
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St. Petersburg, Florida
Level Contributor
181 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Stayed in this hotel for our first time visit in Japan. We were upgraded to the executive tower suite on the 38th floor. We had a million dollar view both day and night. Great service, friendly and helpful staff. Everybody speaks English (at least everybody try). Our suite was impeccable. Very clean, and spacious. 5 of us in the family fit. Everything is convenient around the hotel. Free shuttle to Shinjuku Station. Restaurants, shopping, Metropolitan Gov't bldg., all within walking distance. Great place to stay. Highly recommend it.

Room Tip: Room 3801, executive tower suite has an awesome view.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank ljutm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 July 2014
Dear Guest
thankyou for your overall positive review of our rooms and views and great tips for other readers. We look forward to welcoming you and the family back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

This is one of the best Hilton's we've ever stayed in, wonderful bustling foyer area (sometimes a little too busy but that's Tokyo for you!) and the rooms were a good size for Japan, nicely finished. The location is perfect with a very handy shuttle to Shinjuku station that we used every day. Frankly this hotel would get 5 stars if it wasn't for my pet hate which is when a place holds it's guests to ransom for their on site amenities. The prices in the foyer restaurant are just ridiculous, one late night we didn'd have the time or energy left to go out so ate in there and I paid 1800 Yen for fish & chips with the smallest portion of fish I'd ever seen - we were also hustled out of the restaurant after our meal as apparently the staff were keen to close (it was only about 9.30pm). The bar in the hotel is lovely but again prices just too much to justify more than one drink there - they charge the same as the New York bar in the Park Hyatt except you don't get amazing table service and fantastic views of Tokyo! I'm sure the hordes of business people through the hotel every week don't care but it's a bit much for you're average couple of family travelling.

Thoroughly recommend this hotel though, for Tokyo the nightly rate we paid wasn't actually too bad and you can fairly easily go out in Shinjuku for more modestly price food and drink.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Oatway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 July 2014
Dear Guest
thankyou for your overall positive review and we are glad you enjoyed our great Tokyo vibe. We hope to have the opportunity to welcome you back again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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