The Shinjuku Granbell opened in mid-Decemeber. It is part of the Granbell chain which has a couple of other hotels in Tokyo (notably in Shibuya).
We booked the brand new Granbell hoping that we would get the same service like in Shibuya. We were in for a big bad surprise. The reception staff had no English skills to communicate on the basics..like how to pay, check in-check out, practical arrangements etc. It was a nightmare explaining to them even in sign language what we wanted. So first advice to the hotel: get some people that speak a bit of English to welcome and help tourists. The rooms were fine for the small compact sizes of Japan. We had some problems with heating which were eventually resolved.
The hotel is located in the red light district. The host clubs and love hotels are all around it. Not the best district to be located. Almost a 10 minute walk from Shinjuku station. Think again before you book.
Breakfast was included but for some reason they run out of fruit. In order to make them understand that we wanted some apples or oranges if possible we had to liaise with three people and have someone interpreting.
- Official Description (provided by the hotel):
- Opened in December 2013 and located right in the heart of the lively Kabuki-cho area in Shinjuku. All the guest rooms are modern and stylish with unique design concepts. Higashi Shinjuku subway station ( Fukutoshin Line, Oedo Line) is just a 4-minute walk away. We are also 7-minute walk from the Shinjuku Sanchome subway station, 15-minute walk from east entrance of JR Shinjuku train station and 10-minute walk from north entrance of Seibu Shinjuku subway station ( Seibu Shinjuku Line). We offer great access to every place in Tokyo. We are located in a convenient place for business, sightseeing, and shopping in Shinjuku area. The rooms are fully equipped with beds made by Simmons, and we also provide free Wi-Fi to ensure that your stay is comfortable. We also have ample hotel facilities. On-site restaurant G features casual French and Italian cuisine cooked by a first-class chef. You can also relax at the Rooftop Bar that has an open terrace from which you can enjoy a bird's eye view of the night scenery of Shinjuku. Please have a wonderful time with urban night view and nice cocktails. PC, Printer ( lobby at 1F) / VOD (a charge) / an iPod dock speaker/ Free internet access (Wi-Fi, wired)/ a fridge / an electric kettle / a telephone/ a toilet seat with bidet functions / a safe / air cleaner / a humidifier / an iron / trouser press / a transformer / a wheelchair (free rental) / coin laundromat (2F) ... more less
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- Also Known As:
- Shinjuku Granbell Hotel Tokyo