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“Nice hotel, needs work on the service”

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Hotel Resol Ikebukuro
Ranked #16 of 55 Hotels / Ryokan in Toshima
Monster, The Netherlands
Level Contributor
255 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Nice hotel, needs work on the service”
Reviewed 29 October 2011

We stayed here on the weekend. The rooms are very nice, small though but they have a smart floor plan. Price is good, breakfast is good with good choice of Japanese and continental items.

There is a parking available which is very convenient. Lots of nice shops and restaurants around the corner. The JR station is very close.

Overall this would rate excellent if it was not for the service. We arrived quite early on Saturday and we only asked if we could park our car and leave our luggage. Before I finished my question the guy started to explain that we could not check in and that obviously the rooms were not ready and that they could not accept us at that time. Like we were stupid.... When I got irritated as he did not listen, his colleague took over and she handled it quite well. When we checked in later on the day the guy helped us again and we had to pay through a machine that did not accept Amex or Mastercard (how would you think that a European guy would pay otherwise ? I do not have a Japanese bank account....) and it took us another half hour to get the room. Next morning checking out was not flawless either.

Great hotel and liked it a lot except for the service. The only one doing quite a good job was the lady, however she was not a sparkling person either. Smile guys !

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Aliceesjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Traveller rating
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    55
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
United Kingdom
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 20 October 2010

I stayed at this hotel through the ANA package. The hotel is new, modern with warm atmosphere.

When I first stepped into the lobby, I felt it is so "feminine" as there was a sense of smell like the aroma scent. Lobby's light is soft and warm. Check-in was done through the electronic screen by writing your name directly on the screen - first time in my life.

Room is adequate. Kettle is provided. Blanket is soft. Bed is comfortable. A bit far from the main subway station (8-10 min) but easy to walk to.

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LucerneSau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Resol Ikebukuro

Property: Hotel Resol Ikebukuro
Address: 2-30-14 Minami Ikebukuro, Toshima 171-0022, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Toshima > Ikebukuro
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #16 of 55 Hotels / Ryokan in Toshima
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Resol Ikebukuro 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Hotel Resol Ikebukuro Tokyo, Japan

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