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“Convenient & clean”

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Sutton Place Hotel Ueno
Ranked #42 of 124 Hotels / Ryokan in Taito
Reviewed 9 April 2014 via mobile

Stayed a couple of nights after arriving in Tokyo and just before heading home.
The hotel is situated a few minutes walk from Ueno station, ueno park and ameyoko.
The hotel offers free croissants in the morning and the staff were extremely helpful and patient (as we struggled a little to communicate). It has free wifi in every room, hot drinks on 2nd floor (and a washing machine/dryer!) 24/7!
The reception being on 3rd is the only thing I can pick on this hotel. The bed was comfortable, bathroom was clean. I would definitely recommend this hotel for a short stay.

Stayed: April 2014, travelled as a couple
1  Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this reviewResponded 28 September 2014

Thank you for staing at Sutton Place Hotel Ueno.
We are very happy to hear that you had nice time in Tokyo.

We have just started to change things a lot for provide better service to the guest.

We hope that you will have chance to visit us again in future.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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43 - 49 of 228 reviews

Reviewed 8 April 2014

We stayed in 2014/04/03~05.You have great housekeeping, nice front desk.But I think return key to front desk when we go out, is very inconvenient.Because the front desk at third floor.We have to take elevator twice.

  • Stayed: April 2014, travelled as a couple
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1  Thank RonaChen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this reviewResponded 28 September 2014

Thank you for staing with us.
We are very happy to hear that you have nice time at our hotel.

We have known that all of the guest mention that inconvenient to leave room key at Front desk each time when they go out .
However When the key of the room is lost, the exchange cost of a key is obtained. and charge of room key about 50000JPY to 70000JPY.
That is reason for explain to all of guest to leave room key at front desk when go out.

We hope that you will have chance to visit us again future.

Thank you for your comment

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

Our stay could have been very pleasant if not for the old man in the front desk. His eyes are always on our group. Thrice he told us to separate recyclables as if we are ignorant and does not know how to follow instructions. He monitors our movement thru the cctv's situated in every floor and is very particular in the no. of guest in each room. This hotel is highly recommendable for its value, cleanliness, and great location sans the old man.

Room Tip: Avoid rooms in higher floors since you will hear the noise from the elevated highway
See more room tips
  • Stayed: December 2013, travelled with family
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4  Thank Robert I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this reviewResponded 17 October 2014

Thank you for staying with us.

Please accept our apology for causing you such terrible distress.
He is just under control all of guest for stay safly in our Hotel because many traveller from other country to stay with us which is all the guest has different culture.

We hope you will have chance to visit us again in future.

Thank you for your comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Was greeted with an unfriendly old man who was at the front desk. His English is pretty much rude and hurting. He was very blunt and not smile on his face. We felt like we were entering a hunted hotel similar to those ghost movies. Our stay would be prefect without him attending to us. We particularly skip free light breakfast to avoid seeing him!

  • Stayed: December 2013, travelled with family
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4  Thank Rockstones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this reviewResponded 17 October 2014

Thank you for staying with us.

Please accept my apology for causing you such terrible distress.
He was just all of guest under control for stay safly in our Hotel becuase many traveller from other county staying our Hotel evey time which mean is all of guest has different culture and custom.

All the feedback will be used to improve our services.

Thank you for your comment

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Reviewed 27 December 2013

I stayed in this hotel in Dec 2013 for 4 nights

Pros
1) Hotel is quite near to Ueno (JR) station. Nearest exit from train station to hotel is Ueno JR station iriya exit. However, if you exit from the Ueno Metro station, you need to use the Hirokoji or central exit to get to the hotel which is double the walking time as compared to iriya exit. Either way, its not longer than 5 mins walk.
2) Large and bright bathroom
3) Free simple breakfast in the lobby, but there are only about 10 seats (including those for computer terminals) in the lobby.
4) Room given was quiet / no traffic noise. Some reviews complained of loud traffic / street noises. Thus beforehand I put in request for a quiet room but not sure if that request was taken into account. In any case, the surrounding of the hotel is NOT noisy (quiet neighbourhood). I considered myself a light sleeper but also non-fussy traveller
5) Clean room (as per all hotels I stayed in Tokyo)
6) Recep staff is friendly though speaks minimal English. Some reviews complained of rude staff but I did not encountered during my entire stay.

Cons
1) No excess space for luggage for a twin bedroom. I had to put my luggage on the bed to pack / unpack every night.
2) No wifi in the room. Wifi signal is only in the lobby. There is lan cable and internet connection point in the room for your laptop

Stayed: December 2013, travelled with friends
5  Thank blubugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno, responded to this reviewResponded 18 October 2014

Thank you for staying with us.

We are very happy to hear that to enjoy for your stay.

We have already start to change things a lot to provide better service for all of guest.
(all of the room accept free wi-fi access now)

We hope that you will have chance to visit Japan again in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

The hotel was great! Highly recommended! It was only the front desk which affected our ratings. Hope they could send this Senior chap who attended to us to some courses on customer service. He was rude, not friendly, the way he talked simply pissed us off. He ran the hotel as if we were the prisoners. We had a hard time when we checked into the hotel. To avoid seeing him, we woke up early and return very late to the hotel just to avoid him. Facing him, simply spoilt your mood!!!

  • Stayed: December 2013, travelled with family
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2  Thank AhPuiTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013 via mobile

Just 5 minutes from the JR station Iriya exit and about 10 min to try Keisei station. This makes it a convenient base whether you are coming from Haneda or Narita.
Complimentary breakfast provided at the small lobby, consisting of beverages and bread, which is enough to start your day.
Room size is as expected for a Tokyo hotel but sufficient. For the price that I paid, it is value for money.

Stayed: December 2013, travelled as a couple
Thank sunnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Ueno

Address: 7-8-23 Ueno, Taito 110-0005, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito > Ueno, Asakusa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #42 of 124 Hotels / Ryokan in Taito
Price Range: £62 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sutton Place Hotel Ueno 3*
Number of rooms: 50
Official Description (provided by the hotel):
Sophisticated designers style guest room offers you a comfortable accommodation with many fine amenities.This stylish atmosphere makes you feel like staying in your own private study.Complimentary breakfast 6:00-9:30.Wi-Fi internet access available. We deodorize your room with the ozone air purifier before check-in if advance request is given.We hope you enjoy until check-out time 12:00 noon.*We will count a child as an adult who is over 13 years old. ... more   less 
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Also Known As:
Sutton Place Taito
Sutton Place Hotel Ueno Tokyo, Japan

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