After breakfast on day two we ventured out into the cold snow icy blizzard conditions which Tokyo was experiencing (the worst for 40 years), around 1 pm it was simply too cold for outdoor exploration so we returned to our hotel room. The bed had been re-made, the room tidied, however some cleaning rags remained at the base of the toilet in the bathroom.
The housekeeping staff became agitated when we indicated we wanted to use our room, and said we could not use the room and should come back later. We returned at 2.00pm, no cleaning staff on our floor and the bathroom remained as we had found it previously.
We queried Reception staff who were emphatic we could not use the room; come back at 3.00pm, then drew our attention to the key card envelope which was presented to us on check in the previous day. This envelope which along with breakfast times etc stated ’Quote your room will be cleaned by 4.00pm. If you would like it to be cleaned earlier please ask the front desk’
Our request for another room was denied, and after much sensible protest from us, a cleaner removed the cleaning rags from the base of the toilet and gave us back the use of our room.
From this experience we gleaned that between the normal check out time of 10.00am and check-in time of 4.00pm it is the hotel preference that guests are not permitted in their rooms during these times unless previous arrangements have been made. Apart from the odd policy, we thought with the current weather conditions, more effort could have been made to accommodate its guests; the experience reminded us of days gone by when Youth Hostels had lock out times. The only time we saw other guests was before 10am and after 4.00pm.
Room presentation totally satisfactory, nowhere else in the world have we encountered similar room restrictions for guests.
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- Also Known As:
- Toyoko Inn Asakusa Kuramae Kaminarimon Hotel Taito
- Toyoko Inn Taito
- Toyoko Inn Asakusa Kuramae Kaminarimon Tokyo, Japan