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“Nice - beyond expectation”

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Ueno Touganeya Hotel
Ranked #11 of 123 Hotels / Ryokan in Taito
Certificate of Excellence
Reviewed 1 January 2014 via mobile

I stayed there recently with 2 kids (3 and 8) and I rent non-smoking with 4 beds. It's beyond my expectation on for Japan 3 stars hotel - room is spacious with 2 bed (around 120 cm width) and one duplex bed; kids love it so much and it's very comfortable

There is free wifi but very slow, luckily I rent a mobile wifi from japan-wireless.com; minus point : breakfast only Japanese style and my kids have problem with it but you walk around 8 minutes you can arrive Ueno station, and there is one nice local cafe and Starbucks inside.

I will definitely will come back and recommend to friend.

Stayed: December 2013
1  Thank NPFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 3 January 2014

Dear Guest,

Thank you very much for the kind review.
We are very glad to hear that our rooms were beyond expectation.
It is a pleasant news to hear you found the room spacious.
We will also take in your remark on our breakfast and wifi.
We are sorry to hear your kids did not enjoy our Japanese food, breakfast. Regarding on the internet, our access point is in the middle so we believe wifi was slow because your room was at the end. However, we will try to improve our internet connection so guests can access to fast internet anywhere.
We are hoping to welcoming you soon and hope you have a great year!

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Reviewed 29 December 2013

We are big family of 11 (7 adults and 4 children age 3 to 8). We stayed in 3 family rooms and a double room in Dec 2013.

Room:
The family room is big enough for 2 adults and 2 children. There were 2 single beds plus a bunk bed with good space for luggage. The double room would be good for couple. All the rooms are tastefully appointed, clean including the bedsheets and towels. The Shiseido toiletries were lovely bonus in the clean and compact bathroom.

Location:
The great feature of this hotel is its location which is within five minutes walk from three train stations of Keisei-Ueno, UENO Japan Rail and Ueno Subway. There are also many great eateries around the hotel. And, the 24hr convenient store right around the corner.

Staff:
The staff is very friendly and helpful in many ways - helping with the directions around Tokyo, restaurant reservations and with our luggage. As our group was big with many luggage, the staff even guided us from the station to their hotel upon our arrival. In fact, the hospitality started even before we arrived. The staff had answered many of our questions via email when we were at home!

Facilities:
We find the washer machine and dryer (coin operated and hotel sells the soap and softener too) to be extremely useful during our stay.

In all ways, the hotel exceeded our expectations given the rates are very reasonable as well. We will definitely stay in this hotel again.

  • Stayed: December 2013, travelled with family
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1  Thank Babe456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 2 January 2014

Dear Guest,

Thank you very much for your kind and wonderful review.
We are so pleased to hear you enjoyed your stay at our hotel. We are very glad to hear you found our rooms big and clean. We are also glad to know you thought our staff friendly and thought the laundry room useful too. We look forward to welcoming you soon at our hotel again!
Hope you have a great new year!

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Reviewed 18 December 2013

An understated property, the Ueno Touganeya Hotel is a budget traveler’s favorite. The facilities and amenities are commensurate with the price and in today’s internet age there is free internet access. The great feature of this hotel is its location which is within five minutes walk from three train stations of Keisei-Ueno, UENO Japan Rail and Ueno Subway. The Narita airport is just one hour away. The Ueno Park is nearby and you can spend may be 4 to 5 days to touch all the interesting places there such as the Shinobazu Pond, Ueno Zoo and the many grand museums. If you can, do visit in March/April to catch the blooms of the 1000 cherry blossom trees in the park. The service at the hotel is exceptional and English is used. The food is great, if you like Japanese cuisine.

  • Stayed: November 2013, travelled as a couple
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3  Thank MelanieLopnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 25 December 2013

Dear Guest,

Thank you very much for your review.
It is well summarized, pointing out the most important places in Ueno, and properties of our hotel well described as well.
We will put more time to enhance our customer service and amenities too.

Will be waiting for your next visit.

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Reviewed 9 December 2013

This is the second time we've stayed in this hotel. We stayed here in Aug 2012 and ended up booking again for our last minute trip in Nov 2013. We chose this place because of its location and convenience. We got a semi-double room and I would have to say the rooms here are somewhat smaller compared to other hotels out there but the rooms are clean and the service is great and so is the location (as long as you know where you are going!). It's a short walk to and from the JR Ueno station. From the JR Ueno station, take the Central Gate exit and go up the escalator beside Hard Rock Cafe. You'll pass through some restaurants and exit out to the overpass. Just keep walking straight and go down the escalator/stairs at the end. You'll see it across, on your righthand side. Ameyoko is also a few steps away. We just recently discovered you can walk to Akihabara (about a 15-20 min walk) by going through Ameyoko with the train on your right side/under the train tracks.

The hotel will also keep your luggage, even for days. Takuya was very helpful and it was always nice seeing his friendly face at the front desk. I guess the only thing I didn't like about my recent stay was the room we were in (#203) had a window facing the next building which was inches away-- it felt really cramped. We stayed in another room on our return back (#209 I think) and it was much better with a view of the side streets.

  • Stayed: November 2013, travelled as a couple
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1  Thank twodotsonamap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, フロント オフィス マネージャー at Ueno Touganeya Hotel, responded to this reviewResponded 14 December 2013

Thank you very much for staying at our hotel again and writing such a kind review.
I remember that we enjoyed having a conversation during your stay.
We are delight that you had a comfortable stay and explored around in Ueno then found out Akihabara.
We will renovate the second floor next month therefore, we hope that our guest will feel more comfortable to stay after the renovation.
We hope to see you in the near future and thank you again for feedback.

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Reviewed 4 December 2013

We stayed in the bunker bed rooms. Mattress is very comfy, there is a TV in the room as well as a fridge and hair blower. toilet is clean and good. great place to stay with good value and just 2 minutes walk from the Ueno station. the park is also a short walk away and plenty of stores and convenient stores nearby. would stay again!

  • Stayed: November 2013, travelled with friends
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Thank nyx799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 6 December 2013

Dear Guest,

Thank you very much for your comment on our hotel and Ueno area.
We are very glad to hear you liked our bunk bed room and found our amenities useful as well.
As you have mentioned, Ueno is full of stores to shop and there is a park where you can walk around and work out which is not that common in Tokyo.
We hope to see you again in Tokyo and at our hotel and we will try our best to serve better service next time.

Ueno Touganeya Hotel

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Reviewed 30 November 2013

The big plus of this hotel is the easy access to Ueno station. Even on foot and with suitcases there is no problem. Staff is helpful and friendly. The minus is that it's not made for tall people with more than one suitcase. When you're two with luggage you have to be on very good speaking terms to stay friends.

  • Stayed: November 2013, travelled as a couple
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1  Thank Loek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 6 December 2013

Dear Guest,

Thank you very much for your comment on our hotel.
We are glad you liked our location and our staff helpful and friendly.
The last part of your comment was hilarious.
We will take in your comment to make this hotel more suitable for tall people as well.
Hope you enjoy the last month of the year!

Ueno Touganeya Hotel

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Reviewed 27 November 2013

Great little place to spend a couple of nights if you plan to base yourself out of Ueno. Easy to get to via the overpass from the Railway Station.
Beautifully quiet and compact. After 13 hours flying I fell right asleep in the bed, so it must have been comfortable! Room tastefully appointed, and as I said quite compact. Watch your head on the entrance door, especially if you're taller than 6ft.
Complimentary Wi-Fi for enabled devices. Multiple AP's throughout hotel based on floor number.
Will definitely consider staying here again when I return to Japan soon.

Thank you for the great service.

Stayed: October 2013, travelled solo
2  Thank mrpayner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 29 November 2013

Dear Guest,

Thank you very much for taking your time to write a review on your stay at our hotel.
We are glad and very pleasant to know that you enjoyed your stay at our hotel.
There are things we need to work on but we are glad to know that you were able fall asleep right in the bed and found it comfortable.
It is true that the entrance door is not tall so it may hit tall people especially from abroad!
We also hope to see you again at our hotel if there is a chance to visit Japan again.

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Additional Information about Ueno Touganeya Hotel

Address: 3-17-5 Higashi-Ueno, Taito 110-0015, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Taito > Ueno, Asakusa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Taito
#5 Romantic Hotel in Taito
#6 Best Value Hotel in Taito
Price Range: £59 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ueno Touganeya Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Free Wi-Fi in all rooms. ... more   less 
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Also Known As:
Touganeya Hotel Taito
Ueno Touganeya Hotel Tokyo, Japan

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