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Ueno Touganeya Hotel
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      Reviews (476)
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      All reviewsjr ueno stationnarita airportgreat locationoverhead bridgeameyoko marketkeisei skylinerdouble roomwalking spacean easy minute walkfront desk staffstayed at this hotel for nightsfamily roomlate flightwould definitely stay here againrooms are smallhotel is locatedexploring tokyo
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      156 - 161 of 476 reviews
      Reviewed 13 January 2014

      We went to Japan for a 10 days trip and used this hotel as a base. The room is not so big when you got to put your huge luggage in it, but definitely enough space for 2 people. All equipment in the room work well, clean, and modern. Good size bathroom with a bathtub and automatic toilet seat. There are vending machines in every even floor which is really convenient. Even thought, it's only 1 minute walk to Lawson convenient store and a few minute walk to the main road and Ueno station.

      Room Tip: The hotel is about 5 minutes walk to Ueno market, where many restaurants and shops are located.
      • Stayed: January 2014, travelled with friends
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      2  Thank Noey S
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 15 January 2014

      Dear Guest,

      Thank you very much for your kind review on your stay at our hotel.
      We are very glad to hear you found our double rooms enough space for 2 people.
      We are very happy your overall review on our hotel is very nice.
      We will try even harder to improve as a better hotel.

      Hope to see you again!

      Sincerely,
      Ueno Touganeya Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 January 2014

      The hotel is located in a perfect position to reach every part of the city, very near the Ueno station with both metro and JR lines. The hotel is in a quiet street and we didn't hear noises during the night. The staff was really nice and always kind and helpful. Our room was on the 2nd floor, a small room but in line with the japanese standard; although the hotel is a 2 stars, it supplies all the necessary amenities (soap, shampoo, conditioner) but also air dryer, tea kettle and TV. Moreover it was very clean. We chose a smoking room although we don't smoke for the lower price, but we suggest to not chose it if you don't smoke since for the first days there was an unpleasant smell.
      We really suggest this hotel, the ratio quality/price is really high.

      Room Tip: avoid smoking room if you are not a smoker
      • Stayed: October 2013, travelled as a couple
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      4  Thank smellz
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 15 January 2014

      Dear Guest,

      Thank you very much for your kind feedback.
      We are very glad to hear you enjoyed staying at our hotel.
      We are also very happy to hear that you recommend our hotel to others.
      I will let our personnel know you thought our staff were friendly.
      We will try to become a better hotel every day so we hope we can see you again!

      Sincerely,
      Ueno Touganeya Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 January 2014

      This is my third visit to this hotel. Everything is the same as it was and the standard of service is still perfect. I was telling my wife going back to this hotel and stay is just like going back home again. Keep up the excellent job and we hope tobe back again soon.

      Cheers!

      • Stayed: December 2013, travelled as a couple
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      1  Thank arhlau
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 13 January 2014

      Dear Guest,

      Thank you very much for your kind feedback.
      We are very glad to hear that you thought of our hotel as coming back home.
      We will try our best to improve in many ways so you will feel comfortable when you come next time too. Thank you very much for your kind words! Your kindness will definetly make our personnel happy.

      Sincerely,
      Ueno Touganeya Hotel

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 January 2014 via mobile

      I stayed there recently with 2 kids (3 and 8) and I rent non-smoking with 4 beds. It's beyond my expectation on for Japan 3 stars hotel - room is spacious with 2 bed (around 120 cm width) and one duplex bed; kids love it so much and it's very comfortable

      There is free wifi but very slow, luckily I rent a mobile wifi from japan-wireless.com; minus point : breakfast only Japanese style and my kids have problem with it but you walk around 8 minutes you can arrive Ueno station, and there is one nice local cafe and Starbucks inside.

      I will definitely will come back and recommend to friend.

      Stayed: December 2013
      1  Thank NPFS
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 3 January 2014

      Dear Guest,

      Thank you very much for the kind review.
      We are very glad to hear that our rooms were beyond expectation.
      It is a pleasant news to hear you found the room spacious.
      We will also take in your remark on our breakfast and wifi.
      We are sorry to hear your kids did not enjoy our Japanese food, breakfast. Regarding on the internet, our access point is in the middle so we believe wifi was slow because your room was at the end. However, we will try to improve our internet connection so guests can access to fast internet anywhere.
      We are hoping to welcoming you soon and hope you have a great year!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 December 2013

      We are big family of 11 (7 adults and 4 children age 3 to 8). We stayed in 3 family rooms and a double room in Dec 2013.

      Room:
      The family room is big enough for 2 adults and 2 children. There were 2 single beds plus a bunk bed with good space for luggage. The double room would be good for couple. All the rooms are tastefully appointed, clean including the bedsheets and towels. The Shiseido toiletries were lovely bonus in the clean and compact bathroom.

      Location:
      The great feature of this hotel is its location which is within five minutes walk from three train stations of Keisei-Ueno, UENO Japan Rail and Ueno Subway. There are also many great eateries around the hotel. And, the 24hr convenient store right around the corner.

      Staff:
      The staff is very friendly and helpful in many ways - helping with the directions around Tokyo, restaurant reservations and with our luggage. As our group was big with many luggage, the staff even guided us from the station to their hotel upon our arrival. In fact, the hospitality started even before we arrived. The staff had answered many of our questions via email when we were at home!

      Facilities:
      We find the washer machine and dryer (coin operated and hotel sells the soap and softener too) to be extremely useful during our stay.

      In all ways, the hotel exceeded our expectations given the rates are very reasonable as well. We will definitely stay in this hotel again.

      • Stayed: December 2013, travelled with family
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      1  Thank Babe456
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      TouganeyaHotel, Front Office Manager at Ueno Touganeya Hotel, responded to this reviewResponded 2 January 2014

      Dear Guest,

      Thank you very much for your kind and wonderful review.
      We are so pleased to hear you enjoyed your stay at our hotel. We are very glad to hear you found our rooms big and clean. We are also glad to know you thought our staff friendly and thought the laundry room useful too. We look forward to welcoming you soon at our hotel again!
      Hope you have a great new year!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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