My terrible experience: Heater system was broken the night i was checking-in (Feb 20). I realized it myself around 1 am in the morning. I slept in cold room (around 12 Celsius degree) until 6 am in morning for hotel staff to be in service again (to pickup small heater device). My partner was terribly sick from cold room.
Hotel staff explained to me that he already knew heater did not working properly since yesterday, but why he did not inform guest during check-in ! If i knew that during check-in, i could have other options to avoid staying in cold room. I felt staff did not honest to customer.
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- Also Known As:
- Oak Hotel Taito
- Stayto Tokyo, Japan