We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It started off well but ......”
Review of The Cliff Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Cliff Hotel
Certificate of Excellence
Reviewed 1 May 2012

When we arrived at the hotel we were generally pleased with the reception area and we were warmly greeted. We were a group of 6 friends, 3 couples staying overnight as were were moving onto a leisure resort on Sunday rather than driving up in the morning. After we checked in we went into the bar, which had been renovated to high standards and there was also a terrace bar, again which was very tastefully furnished and had beach/sea views. We had lunch in the Cliff bar and the food was excellent and value for money. The waiters were very polite, friendly and helpful and we were impressed.

All our rooms are in need of a makeover, which the hotel is currently in the process of doing and once its had a revamp they will probably be more up to standard. The shower was bizarre as there was no push button to turn it off so I had to physically get out of the bath to turn off the bathtaps, otherwise I would have either scolded myself from the hot water or froze from the cold water. Also the shower curtain was only halfway across as the ceiling over the bath came down at an angle which made the curtain stand about a foot from the wall and the water ended up on the floor! We managed though but it was a strange set-up. The rooms were OK but definitely not worth £85 per night in their current state.

We dined in Michell's Restaurant on Saturday evening and the food was dismal. It was only tepid and definintely not up to Al la Carte standard, unlike the Cliff Bar food. My husband sent back his soup as it was cold and just tasted of salt. The prawn cocktail he had instead was obviously frozen prawns as the ice water was mixing with the cocktail sauce and really wasn't very nice. The food for both the restaurant and the bar came from the same kitchen, so we can't understand why it wasn't as good as the bar food. We had to send the cheese board back twice as the mice looked liked they'd nibbled it and then discarded it in disgust.

The night of our stay there was a function and even though it had ended before we went to bed the whole night no-one in the hotel slept because of rowdy noise of people running riot around the hotel. One of our couple's room was on the 1st floor and ours and our other friends were on the 2nd floor and these 'guests' were literally running up and down the stairs, with the girls screaming their heads off and banging on doors. Our friends had 4 phone calls during the night thinking that they were calling reception. A drunk girl told them that her boyfriend was throwing up blood but then realised that it was probably red wine, but could my friend organise an ambulance! Unfortunately, the night porter was unable to control the youngsters and there was no-one to help him and neither the manager nor the under-manager were available to get the situation under control. Even on Sunday morning there was no-one to speak to about the events of the previous evening as all the management were off-duty. This has made a big impact on whether we'd return to the hotel.

We complained, obviously, and they offered us a 10% discount on our rooms only, which we refused. Our total bill came to over £500 and £27 discount was not good enough. They suggested we left the bill and the manager would call us to discuss when she was in the office later on the Sunday afternoon. I rang back about 6hrs later and she still wasn't about. I evenutally received a call late on Monday morning with many apologies and we agreed to a discount for our stay.

Would we go back again - No, not in the very near future but while all the staff were very nice and we have no complaints about the waiters, bar staff or reception staff, even the management, maybe once they get the management side in a better place, we may think about it as it could be quite a nice hotel, especially when the renovations are complete.

The upside are the fat chips in the Cliffs Bar - they were to die for and maybe worth going back for a visit just to get a bowl!!

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Wontstoptravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,075)
There are newer reviews for The Cliff Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

1,073 - 1,075 of 1,075 reviews

Reviewed 23 April 2012

Have stayed many times amazed at improvements new terrace stunning views now worth having

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2015
Google Translation

Room Tip: Sem dúvida um quarto com vista para o mar...
  • Stayed: July 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank Diogo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Gorleston-on-Sea
2.1 mi away
Andover House Hotel
Andover House Hotel
#1 of 21 in Great Yarmouth
512 reviews
2.0 mi away
Comfort Hotel Great Yarmouth
Comfort Hotel Great Yarmouth
#14 of 21 in Great Yarmouth
420 reviews
0.1 mi away
The Pier Hotel
The Pier Hotel
#2 of 4 in Gorleston-on-Sea
357 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Travelodge Great Yarmouth Hotel
Travelodge Great Yarmouth Hotel
#3 of 4 in Gorleston-on-Sea
355 reviews
2.9 mi away
Burlington Palm Hotel
Burlington Palm Hotel
#13 of 21 in Great Yarmouth
212 reviews
1.9 mi away
Hotel Victoria
Hotel Victoria
#16 of 21 in Great Yarmouth
300 reviews
Show Prices
Show Prices
Show Prices

Been to The Cliff Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Cliff Hotel

Address: Cliff Hill, Gorleston-on-Sea, Great Yarmouth NR31 6DH, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Gorleston-on-Sea
Price Range: £46 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cliff Hotel 3*
Number of rooms: 37
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, Ebookers, Evoline ltd, Cancelon, Agoda and 5viajes2012 S.L. so you can book your The Cliff Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cliff Hotel Gorleston On Sea
The Cliff Hotel Gorleston-On-Sea, Great Yarmouth

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing