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“Friendly and welcoming staff” 5 of 5 bubbles
Review of Cliff Hotel

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Cliff Hotel
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly and welcoming staff”
5 of 5 bubbles Reviewed 5 March 2014 via mobile

I cant thank the staff at the cliff hotel enough for the friendly service and their willingness to help me out! Iv come all the way from new Zealand and the staff here have made me feel very comfortable!!! Awesome room service as well :) would highly recommend!

Stayed March 2014, travelled solo
Helpful?
1 Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 14 March 2014
Thank you so much for your kind comments!
We are glad we helped to make your visit a pleasurable one! especially when you had travelled such a distance!
The team love it when we get positive feedback like this , we look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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983 reviews from our community

Traveller rating
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    34
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 4 March 2014 via mobile

Stayed here on Saturday 1st March 2014 .. Our room was lovely, food very nice . Bar staff and restaurant staff very nice and helpful but the reception staff were not !! As this is the first port if call it's very annoying and first impression really do stay with you ..
Also we didn't need to check out till 11 but our door was knocked on at 10.00 twice within 30mins from housekeeping wanting to clean our room

Stayed March 2014, travelled as a couple
Helpful?
Thank Mistymooshine71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 6 March 2014
Dear Mistymooshine71

Thank you for your review and taking the time to list the positives of your stay as well as the less satisfactory.
Apologies that the receptionist dealt with another customer before you whilst you were waiting , this has been addressed now as discussed in our communication. With regards to the housekeepers we are having some improvements made to our reception area (which are now nearly completed) this unfortunately meant that their headsets were not functioning.. this meant an old fashioned approach was needed on this morning ie knocking on the door at 10am to see if the room had been vacated... please be aware for future visits that each room does have a do not disturb sign , so just pop it in the door handle and you will not be disturbed!
we look forward to seeing you again in the future at the Cliff Hotel
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

Picked this hotel at random for a two night break and was very pleasantly surprised .Its an old hotel seaside hotel which is in the process ofbeing refurbished to a very good standard .The rooms were very comfortable and clean and the hotel still retains it's old charm .I was very impressed with a lovely meal in Mitchell's restaurant and it was reasonably priced too .The bar meals were excellent too .Although it was busy on both nights with private functions there was no noise issues and the staff coped superbly and efficiently .A great find !

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kirsty67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 14 March 2014
Dear Kirsty67
and we are glad you found us! Thank you so much for your kind comments! The team love it when we get positive feedback like this , we look forward to seeing you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 February 2014 via mobile

Hotel was lovely but our room was like a sauna and no way of turning the heat Down apparently due to problems with the room below.
Restaurant service was extremely slow and it wasn't busy, although that shouldn't be an excuse. We ate in the bar the following night and the service was much better.
I would stay again.

Stayed February 2014, travelled with friends
Helpful?
1 Thank jojohindley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

We arrived on 22nd Feb 2014 for 2 nights b&b, , we booked through wowcher and there was no extra costs for the week-end. The room was one of the smallest delux rooms but we were very satisfied for the money that we paid. If i returned i would upgrade to a sea view room. The breakfast were lovely (slow waitresses on the first morning), but very enjoyable and a wide selection including fresh kippers, salmon and scrambled eggs all cooked to perfection. there is a beach right on the door step, and only a short drive into Great Yarmouth. We went on a pub crawl and managed to find 7 pubs in the area (some distance apart). We would return to this hotel but in the warmer weather, excellent staff, Thank you for an enjoyable stay..

Room Tip: Pay the extra for a sea view room.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carolharbon30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 14 March 2014
Dear Carolharbon30
Hopefully we WILL see you again when the weather is warmer! that's when the Cliff really comes into its own!

Thank you so much for your kind comments! The team love it when we get positive feedback like this , we look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 25 February 2014

Stayed here one night only (Saturday) Sea view Room was ok. Bathroom ok lounge areas ok
That's my point about this hotel , things were nearly so good but ended up just ok. There was a function on and until after 9 there were lots of kids running around making lots of noise. Guess that's what kids do but not sure I want to pay good money to listen to it.
Went into a lovely quite lounge with nice armchairs and lots of lovely table lamps to sit by and read"...............except none worked , all the bulbs faulty. Frustrating. The bar areas were busy and a lively atmosphere but again noisy , maybe poor acoustics .
There has obviously been a great deal of money spent here to bring the hotel into the 21st century and most of it has been done well. The problem for me really is that compared to years ago it's now very corporate and impersonal. No warmth from staff. Polite yes but no feeling of knowing who u are or interest from the staff towards you.
If you like nice fixtures and fittings and a great location it's perfect for you.
For me it was a little "cold"

  • Stayed February 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tombanellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 6 March 2014
Dear Tombanellie

Thank you for your review all feedback is greatly appreciated and acted upon. apologies for the lamps this was not actually faulty bulbs but a circuit breaker that had tripped- a flick of a switch and problem sorted. Again apologies that you found the children that were with us that day annoying... we are a family hotel and in as such we have even installed a children's play area to the hotel , but as you say kids will be kids. I do find your comments regarding the staff surprising though.. The Cliff is regularly praised for its staff - on this very site you will find many , many comments with praise for the team at the Cliff!

we look forward to seeing you again at the Cliff and hopefully next time you will find your stay Great instead of ok...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 February 2014

Large hotel, I would think Victorian and has been re-furbished to a very high standard.Staff all very friendly and polite. We had a room with sea view which was very clean,and nice modern decor. The shower room spotless with lovely large clean white towels ! Tea making facilities. Very warm throughout the hotel. Went for a look around in the morning after they had a large party and it was spotless, the whole place.
The beach was sandy and huge, no litter, It went on for miles. The prom too has had a face lift; more than I can say about the town centre! I can recommend having a look at Gorlestons' sea front and stay at The Cliff Hotel.

Room Tip: A lot of room have a Sea views and balconies...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 14 March 2014
Thank you so much for your kind comments! The team love it when we get positive feedback like this , we look forward to seeing you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cliff Hotel

Property: Cliff Hotel
Address: Cliff Hill, Gorleston-on-Sea, Great Yarmouth NR31 6DH, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Gorleston-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cliff Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cliff Hotel Gorleston-On-Sea, Great Yarmouth

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