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“Great time!!” 4 of 5 bubbles
Review of Cliff Hotel

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Cliff Hotel
Certificate of Excellence
London, United Kingdom
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great time!!”
4 of 5 bubbles Reviewed 8 August 2014 via mobile

Recently visited with friends before going out for a meal, sampled a few cocktails and all were lovely!! Will return soon for a themed night which look great!! Have previously stayed in the hotel for wedding also and service and rooms are good!

Stayed July 2014, travelled with friends
Helpful?
Thank 30303030x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 15 August 2014
Dear 30303030x

Thanks for the great review!

im glad you enjoyed the cocktails , this is a relatively new offering for us so it is nice that you enjoyed them so much!

im sure you will have a great night at the themed event you are attending , we offer quite a varied selection of these but all are well received so I am sure you will have a great time!
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983 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Thetford, United Kingdom
Level Contributor
525 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

We stayed here for a getaway to celebrate my partner's birthday. It was a wonderful, wonderful choice. The hotel overlooks the beach and our room had an excellent view of the seafront and the Gorleston Pavilion. There was plenty of parking, free WiFi, and breakfast was included.

The room (110) was clean, comfortable and really welcoming, with a very large double bed that was of super quality. The room also had a bath (with a shower) and more than the usual complimentary bath items including toothbrushes. I thought this was a really nice touch. Hot water was also abundant. The decoration was well thought out, and the overall atmosphere superb.

The sleep quality was very good with some evening noise from the terrace bar below, but quieting at a reasonable hour, and the night tranquil with the sounds of the sea not far away.

The service was first class, the staff were professional and courteous. In fact, the level of care taken by all the staff we saw was exceptional. I even saw staff early morning polishing railings, etc. to prepare for the coming day. To top this off, when we booked on line, I noted that we had some mobility issues, so it was really appreciated when a member of staff rang us before our arrival to inform us of the number of stairs to the room, and if that would be okay.

The morning breakfast was well prepared, and served in the bar/restaurant. Here again the service was friendly and attentive.

All in all one of our more pleasurable stays, with a relaxing feel, and a sense of being taken care of, if not pampered. We will visit again!

Room Tip: There are stairs, so be sure to let staff know if you have mobility concerns. Room 110 has a great v...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank padreray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 15 August 2014
Dear padreray,

thank you for the great review! I also love the heading to your review .. this is high praise indeed!

I am glad you such a nice time , you obviously love Gorleston (as do we!) Norfolks best kept secret! and we look forward to seeing you again very soon!
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Ipswich, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 7 August 2014 via mobile

Just had a one night stay to celebrate a wedding anniversary, great location and wonderful terrace overlooking both the sea and harbour, excellent breakfast including the service from the young chaps serving, showed interest if we had a good time and would we return

On negative points, unfortunately the young lady on reception when we checked in was less than friendly, just gave the room card and didnt seem interested, no info on if we wanted to stay for dinner (As a result we ate elsewhere) what the breakfast arrangements were etc, just not what i would expect, shame as most other staff very good.

Rooms have been upgraded, but still need some attention, our room had all damp patches on the ceiling, looked like water leaks?

Whilst the terrace is excellent, beware if you have sea facing room over the top of it, it is really noisy, people shouting etc until 1am, thats on a Wednesday, so i would not want to be there on a friday or saturday! I agree people have a good time, but would be nice if staff asked for some consideration after midnight!

Overall its a nice place, but with a few tweaks could be excellent

Stayed August 2014
Helpful?
Thank dazza2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 8 August 2014
Dear dazza2003

thank you for the great review!

I am glad you had such a great stay! I am sorry about the "niggles" that caused you to mark 4 stars instead of five.

We have just had a new roof fitted to the side of the hotel you stayed in , there are a couple of patches that need covering in the room you stayed in , our maintenance man is working his socks off to get on top of the snaggings that need to be done so it is being addressed!

I am very disappointed that the receptionist did not hit the Cliffs normal standard and you can rest assured this will not happen again!
The noise issue surprises me as the bar closes at 11pm on a weds so if there was a noise issue it can only have been hotel residents.. but the staff are briefed to request that guest respect the enjoyment of others stay!
Other than that it sounds like you had a great visit and we look forward to seeing you again very soon!
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Margaret River, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Great looking hotel and at a bargain price.
Overlooking Gorleston beach it's one of the nicest hotels in the area.
Rooms are huge, we had a family room and for once it wasn't cramped. Kids didn't have to share a bed either so that was a bonus for them. Comfy beds, great view, nice location. Breakfast was fantastic with good serving sizes and great service.
Only downside was the noise from the restaurant downstairs as our room was directly overhead and no fan or air conditioning so if we wanted to block out the noise we had to sleep in a very warm room. However I would still stay again and definitely recommend to anyone staying in the area.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vannessa21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 15 August 2014
Dear Vannessa21

thank you for the great review!

I am glad that you had such a nice stay and hope you had plenty of time to enjoy the fantastic beach we overlook!

We are currently scheduling our air con install for the rooms , we have invested a lot of time and effort into our recent refurb and this is the next stage of improvements , hopefully next time you stay you will be able to give us that extra star for a five star review!

We look forward to seeing you again very soon!
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Norwich, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Travelled to the Cliff for Sunday lunch with the kids and Grandkids and I must say that we were all impressed....Food was very good with plenty of meat ( very important) , service was great and to cap it all there's a children's fun area outside which meant that the grown ups could have a drink after lunch while the kids can tire themselves out while we were chilling out....The outside area was lovely with nice views towards the sea so all in all it was a nice experience for a lunchtime meal and drink...It's situated close to the Seafront of a Gorleston so as long as you don't mind a few steps down to the road you can have a stroll along Gorleston front afterwards....Pretty good huh??

Room Tip: If the weather is good book a table outside...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 15 August 2014
Dear Steve C

thank you for your recent Sunday lunch review and thank you for the high rating!
Its nice that your younger guests could take advantage of the kiddies play area whilst you enjoyed your relaxation time. Glad you enjoyed the carvery as well , we are proud of our food offering at the Cliff and it is great when our guests take time to review this for us!

we look forward to seeing you again very soon!
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Tamworth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 August 2014 via mobile

Superb hotel with very friendly staff, great food and excellent views of Gorleston . The quality of the food was outstanding for every meal, the clean modern feel of the hotel creates a great atmosphere coupled with happy smiling polite helpful staff. Really enjoyed our stay and will recommend to very one.

Stayed July 2014, travelled with family
Helpful?
1 Thank ro88ieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 2 August 2014
Dear ro88ieh

Thank you for the lovely review , I am so glad you had a great time! We are very proud of the way that our hotel is developing and your appreciation of our services helps to keep a smile on the teams face! The food is very good at the Cliff (as my ever expanding waistband proves!) and I will pass your comments on to the catering team..

we look forward to seeing you again very soon
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Staffordshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2014

We stayed for 4 nights at the end of July for a short family holiday. The hotel exceeded our expectations... the staff were very polite and attentive, our room was very nice with daily housekeeping providing nice white towels and refreshments. We had a lovely view across the golden beach along with being able to view the harbour. My four year old son was fascinated to see the cargo ships coming and going! The food was also excellent - we had several meals and couldn't find fault with any of them.

The bar and terrace can get a little lively on Sat & Sun evenings but it was still a nice friendly atmosphere and once we retired to our room we were not disturbed by the noise.

If I had to pick out anything - the only thing I could think of that is slightly off putting is that the Car Park gets VERY busy (especially when they are hosting a wedding etc.) and as there are not enough spaces or NO allocated spaces for residents we were forced to park quite a distance away and walk back. That's ok when its sunny but I wouldn't be impressed if it was raining.

All in all though we had a very pleasurable stay :0)

Thank you!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 2 August 2014
Dear Debbie B

thank you for the lovely comments , I am so glad you had such a nice time!
The Cliff is popular with holiday makers and locals alike , we are quite proud of our local following as this is a good indicator that we are getting it right! I will pass your comments on food onto the Catering team , they work very hard and the praise that you give, faultless ,is high praise indeed!

we are currently investigating alternative parking options but unless we are extremely busy there is invariably room for all

we look forward to seeing you again very soon!
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Additional Information about Cliff Hotel

Property: Cliff Hotel
Address: Cliff Hill, Gorleston-on-Sea, Great Yarmouth NR31 6DH, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Gorleston-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cliff Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cliff Hotel Gorleston-On-Sea, Great Yarmouth

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