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“Great views but disappointing”
Review of Cliff Hotel

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Cliff Hotel
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great views but disappointing”
Reviewed 23 August 2014

My wife and I popped in here for a spot of lunch after a walk along Gorlestons wonderful beach.
We sat outside on the amazing deck overlooking the beach and ordered sandwiches and a pot of tea (after being informed that the jacket potatoes were not available - no reason offered).
The deck is really great as a seating area, I am not sure how the ambience is on the inside of the hotel. The staff were fine but a smile wouldn't go amiss to create a warmer feeling from a customer perspective - maybe I expect too much?
The sandwiches were fine but the side order of "skinny chips" were a) not skinny and b) not cooked. We left almost all of them and the waitress did not remark when we told he we didn't eat them because they weren't nice. It is trendy to enhance the humble spud by cooking it twice or thrice and the chef should give it go - the end result would be better and you can charge more for the product.
The hotel enjoys an amazing location and has the makings of being somewhere people would travel to for an experience but the execution of the food needs to be better based on our visit. Shame.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PaulFC1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (295)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
London
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 August 2014

We have been going to Gorlesdon for many years and decided to stay here for two nights with our grandson who had just turned a year. The room was massive with a sea view, we paid £220 for two nights but it was well worth it. The travel cot was in excellent condition and the room very clean, the bed was large and very comfortable. We arrived early and were given our keys as the room was ready which was a bonus. The staff were amazing, nothing was too much trouble. Breakfast was good, the evening meal which we paid for was also good and a special portion was arranged for the baby. The tables were sticky so a table cloth would have been appreciated (although we were assured it was to do with the varnish on the table and not cleanness) Having a car park for guests is handy as Gorlesdon gets very busy in the summer. This Hotel lacks a lift, pool, gym etc but is well worth a visit if you want a short stay. Free Wi-fi appreciated.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank DeirdreDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 21 August 2014
Dear DeirdreDrew

thank you for the great review , I am glad you had such a fantastic stay with us!
We appreciate all feedback, but so much more when it is positive!

The table you mentioned is currently being addressed , we had to purchase all new tables because of the varnish issue (yep the staff were right!) and we are now dealing with the larger round tables so apologies for this!

we look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2014

Arrived at this nice Hotel mid week for 2 nights B&B, Room was s very nice above the bar area with a sea view (room 103), Decided to eat in the Resturant first evening having had a brief walk around, not much in the way of fine dinning or much else within walking distance we could see. The meal and service couldn't have been better. Went through to the bar after and that and was equally as pleasant. So booked for the next evening as well and again very impressed with the whole experience. Good breakfast, Great for a mid week break but beware of the Friday and Saturday evening we was told it really packed in bar and the lovely outdoor area. Very reasonable prices. Great staff.

Room Tip: Room 103 was good value clean and comfy but not at weekends as above the bar
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank vince h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 18 August 2014
Dear Vince H

thank you so much for the great review!
I am glad you dined with us as it appears you enjoyed our food offering immensely! There are other restaurants in the local area ( tucked away!) and next time you stay just ask and we will steer you in the right direction... but hopefully now you have sampled the Cliff's cuisine you will be happy to dine with us again! Its lovely that you decided to extend your stay while you with us!
We do get busier at weekends but this just tends to make the bar and terrace more vibrant

we look forward to seeing you again very soon!
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Norwich, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 August 2014 via mobile

Had a lovely evening on the terrace at the cliff hotel the jazz player was excellent and very entertaining , brilliant atmosphere and the smoking cocktails delicious and very different to anything I've ever had before , we will definitely be returning soon .

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 18 August 2014
Dear Diane W

thank you for the great review! The team love reading positives about the hotel and their performance so thank you for taking the time to feedback!

Glad you enjoyed the smoking cocktails - we like to be able to offer something a little different and these have proved very popular indeed!

Keep an eye on our face book page for entertainment on the terrace and we look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2014 via mobile

We visited the cliff for Sunday dinner last week .it was really nice and the staff were lovely and friendly .the place was very clean and the Terrence area was beautiful .even had a play area for the kids .i would really recommend the cliff to everyone .i loved it and will most certainly be coming back it's a big thumbs up from me and my family xx thank you

Stayed August 2014
Helpful?
2 Thank Tamster25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 18 August 2014
Dear Tamster25
Excellent! that's exactly how we feel when we get reviews like yours ! I am glad you and your family had such a great Sunday Cliff experience it is one of our favourite days with carvery, entertainment and cocktails! I am also glad your younger guests enjoyed the play area!

we look forward to seeing you again really soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014

I had an amazing birthday night out of the cliff last night. Cocktails on the heated terrace with a buzzing atmosphere. My friends and I enjoyed our night out and the tea pot cocktails. The staff were very helpful and cocktails were perfect. Thank you :-)

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlottemyall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 18 August 2014
Dear Charlottemyall

Happy birthday! , I am glad we helped you celebrate in style with our Cliff top Teapot cocktails and the great atmosphere on the terrace. Lots of people use the Cliff for special occasions for just the reasons you enjoyed night!
Look forward to seeing you again really soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

We recently stayed here for the weekend and found the staff to be extremely helpful and accommodating. Food was also extremely good. The fact that it overlooks the beach and has easy access was great for the kids.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CliffHotelManager, General Manager at Cliff Hotel, responded to this review, 15 August 2014
Dear Dawn H

Thank you for the great review!
So glad you had a great stay ( the beach is lovely isn't it!) im glad the team looked after you well and that you enjoyed chef's food!

I look forward to seeing you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cliff Hotel

Property: Cliff Hotel
Address: Cliff Hill, Gorleston-on-Sea, Great Yarmouth NR31 6DH, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 4 Hotels in Gorleston-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cliff Hotel 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cliff Hotel Gorleston-On-Sea, Great Yarmouth

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