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“Wonderful Meal”
Review of The Pier Hotel

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The Pier Hotel
Certificate of Excellence
Reviewed 19 October 2013

I have never stayed at this hotel and so can only comment on the restaurant which has always been excellent. My Husband and I have eaten here together and also with friends, the waiting staff have always been attentive, friendly and shared a joke. Between us we have eaten every starter on the menu all of which have been very nice and just the right size and from the main course menu we have had steak, fish, chicken, chops, ham hock and a vegetarian curry all of which have been very good as have the desserts. The restaurant is nicely decorated and has a nice atmosphere with a mix of customer ages. Each time we have been, always in the evening there has been a large party of about 20 people but the waiting staff have coped well and have not neglected the other diners. We will be returning.

  • Stayed: October 2013, travelled with friends
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1  Thank DaisyLouisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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258 - 264 of 358 reviews

Reviewed 16 October 2013

I have previously stayed at the Pier Hotel and said i would go back, and i did the weekend was fantastic. It is still as good as i remember if not better. The staff are friendly and can't do enough for you, the atmosphere buzzing and the food amazing. We stayed in the Sunrise Suite which is out of this world a fantastic view of the beach and sea with an amazing decked area for you to sit out on and watch the world go by, a lounge with a large flat screen t.v and fridge, Large bedroom with a view and a gorgeous modern bathroom, what more could a girl ask for
Highly recommended hotel and restaurant hopefully return again soon

Room Tip: Choose the suite or premier room will not be disapointed
  • Stayed: October 2013, travelled as a couple
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1  Thank maci13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

We travelled to Gorleston with my husband's grandparents as his grandfather had lived there for a couple of years and wanted a trip down memory lane. He suggested going to the Pier where he had spent a lot of time in his youth.
When we arrived, the bar was extremely busy and the only table was near a door so felt cold. My husband went to have a look at the restaurant and found it to be virtually empty. He asked a member of the serving staff if he could have a table for 4 and was told they were fully booked. His grandfather went to ask a few moments later and they magic'd up a table for us. As we were walking through to restaurant a member of the waiting staff asked in quite an off manner if we were looking for restaurant or bar. I don't know what their problem was. It's not as if we all looked like a bunch of tramps. Perhaps the serving staff just wanted an easy night and having to wait on an additional 4 people was going to cause them too much work. We asked two members of staff what the soup of the day was, and neither of them knew and had to go off and find out. As we didn't want wine with our meal, we were asked if we would like a jug of water to which we replied yes, but this didn't actually materialise. The food was ok though, but would not return due to the rude staff, really lets this place down.

  • Stayed: September 2013, travelled as a couple
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2  Thank JulieDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

Just spent one night at The Pier Hotel - had a sea view room. It was a very good choice as we were able to see the sea shipping and the lovely Gorleston beach.

The bar and eating areas were excellent and the food Very good.

Hope to go back there as soon as we can.
Sorry no pool .

Room Tip: Have a sea view room and book direct to the Hotel
  • Stayed: October 2013, travelled as a couple
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2  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

I booked a suite for myself and sister for one night. When I telephoned i explained that my sister was on Australian time and we needed a suite, to ensure that I could go to bed and she could follow or get up when she couldn't sleep due to jet lag.

I was worried about the previous review regarding over booking, so contacted the hotel to double check our booking. The young lady on the desk (Kelly I think) was brilliant. She reassured me.

On arrival she took us to our room, and explained they had given an additional room next door and opened up the interconnecting door. We had a double bed each, fantastic individual bedrooms, sitting area, with a deck. Totally above the call of duty.

Sadly, we were attending a funeral the next day, and didn't have time to make the most of our lovely facilities.

The restaurant staff, and food is very good. On line you can't see the specials menu which price wise is between the main menu and bar menu. About £10 for a very large main course.

Amazing customer service and attention to detail. A very big thank you. You deserve to be no 1 on trip advisor.

Room Tip: Pay for suite it's worth the extra, or a sea view lovely, modern and large
  • Stayed: October 2013, travelled with family
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4  Thank Happy283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

I booked at this hotel and arrived to be told they had overbooked. I was offered a room in their Sister hotel but I turned out to be in on top of a pub that closed at 2am. I also wanted a private car park and the sister hotel had parking across the road away from the hotel, I was not happy as we have an expensive motorcycle and I chose the original hotel because of the CCTV parking. I have no idea what the hotel is like but giving someone else your room after a 4 hour drive will make me not try to book again. I finally got into another hotel at 6pm.

  • Stayed: September 2013, travelled as a couple
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4  Thank ChrisRobbins186356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

we traveled to the area for a family gathering. the hotel was excellent, reception staff helpful and friendly, the room was great and one thing i hate is a rubbish shower, well not here i was over the moon, well decorated room, modern and very clean. the breakfast was well cooked and very filling, on departure we needed directions and the lady at reception could of only done more to help if she had taken us there herself. we had a great stay thanks.

Room Tip: our room was on the front looking over the harbour, would have prefered one over looking the sea, to...
  • Stayed: September 2013, travelled as a couple
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1  Thank craig b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pier Hotel

Address: South Pier, Gorleston-on-Sea, Great Yarmouth NR31 6PL, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth > Gorleston-on-Sea
Amenities:
Bar / Lounge Beach Beverage Selection Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Gorleston-on-Sea
Price Range: £78 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pier Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Probably one of the most beautifully situated coastal hotels in England. Now a three star establishment; the relaxed surroundings of the Pier Hotel combined with quality home cooked food, great wines and friendly service make up the perfect ingredients for a wonderful stay. ... more   less 
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Also Known As:
Pier Hotel Gorleston On Sea
The Pier Hotel Gorleston-On-Sea, Great Yarmouth

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