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“Look no further!”

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New Otani Inn Tokyo
Ranked #11 of 41 Hotels / Ryokan in Shinagawa
Kuching, Malaysia
Level 4 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Look no further!”
Reviewed 31 October 2013

We stayed 2 nights in a twin room. The room was spacious, well kept, clean and modern. Bed was very comfy too. There are lots of restaurants, hair salon, a big drugstore and supermarket in a building connected to the hotel. The area nearby however is pretty much a business district, with a few izakayas cater mostly for people working in that area. Breakfast was decent but always crowded. Overall it was a great experience. It's an excellent choice if you decide to stay out of the popular areas like Shinjuku, Shibuya, Harajuku etc with the convenience of the Osaki station is just 1min away.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank pipiky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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507 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Milpitas, California, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

Many things to list, very pleasant stay with lots of amenities nearby. Staff is very attentive to your needs. Superb service as expected, but still pleasantly surprised. One thing is their own sushi bar, a bit pricey but it's well worth the money. Try the shrimps in the alcohol bowl!

Stayed February 2013, travelled on business
Helpful?
1 Thank Phong N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2013

Yes, this is the New Otani INN. Not the New Otani Hotel. However, for the price that you pay for it, I thought the room was quite decent. Nothing fancy and not very spacious but it was clean and tidy.

And yes, for wifi you have to go down to the lobby but I was just happy that there was wifi at all as my previous stays at other hotels did not allow me any access (unless I paid).

My favourite part of my stay there was the location. It's very close to the railway station and it's right above a plaza.

Every night you can take the elevator down and have access to the supermarket, numerous restaurants and lots of shops.


Overall, it was quite a good stay considering how cheap the rates are.

The staff were also very friendly.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amymoonshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2013 via mobile

Make no mistake...This is not The New Otani Tokyo...it's the New Otani INN. This is a low budget, no frills MOTEL. Amenities, decor, and even the fixture controls are from the 70's. No bell desk (which means no help w/ bags). Staff are not very friendly and certainly not as service oriented as other Japanese properties, which was surprising, as most Japanese are very prideful in their work and provide impeccable service. Upon check in, front desk staff was asked twice to make sure our room was designated as non-smoking. Both times front desk staff confirmed that the room was non-smoking. However, upon getting to our room, it smelled of smoke, an ash tray was on the desk, and a sign read..."Please refrain from smoking on bed..." Even the non smoking rooms smelled of smoke. Certainly a shame to the New Otani brand.

Stayed March 2013, travelled with family
Helpful?
3 Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Shinagawa hotels

Phoenix, Arizona
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 March 2013

Shabby, dingy room with worn out carpet. Stay somewhere else, this place is waaay overpriced. They charged me $40 for a below average breakfast buffet that was poorly staffed. Food containers were empty, and slow to be refilled...it seemed that they did this on purpose to save money. I'd stay somewhere else next time, unless you like shabby with a faint smoky smell throughout the hotel.

  • Stayed March 2013, travelled on business
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Helpful?
2 Thank Jack G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 March 2013

We stayed during the summer. We upgraded to the suites in order to guarantee a non smoking room. It was worth every penny. We received special check in during which we were served tea and offered snacks. Our room was perfect. It had both a bathtub and shower. There was a glass wall separating the room that added sleekness and polish. The special floor that we were on had the added benefit of also serving snacks almost all day, a tea time and an open bar in the evening. I loved looking out over the skyline through the floor to dealing windows at night, complimentary glass of champagne in hand. All this was great but nothing can compare with the service. Incredible! Nothing was to hard or a bother. They were so sweet and went out of the way to make your stay feel special. We accidentally left our IPad in the room when we checked out and realized it at the airport waiting to catch our flight home. Called them hoping they would ship it back to the States and charge the credit card we had used for the hotel. Instead the manager of our floor and another employee drove it to us 30 min away from hotel. They have earned my appreciation and respect forever. If I am ever in Tokyo again I will only stay here.

Room Tip: It is worth every penny to upgrade to the suite area. It is a splurge but it is unforgettable.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
Thank DKuhn1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, Rio de Janeiro, Brazil
Level 6 Contributor
364 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 25 February 2013

Very good hotel. Nice crew, very confortable and clean. It has four restaurants and the breakfast is served at the 40th floor with nice food (japonese and international) and has an amazing view of the whole city and of the Mount Fuji. There is a metro station just one block away to go to everywhere.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JABCarvalio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Otani Inn Tokyo

Property: New Otani Inn Tokyo
Address: 1-6-2 Osaki, Shinagawa 141-0032, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinagawa > Shinagawa / Gotanda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #11 of 41 Hotels / Ryokan in Shinagawa
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Otani Inn Tokyo 3*
Number of rooms: 412
Reservation Options:
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Also Known As:
New Otani Inn Tokyo Hotel Shinagawa
New Otani Hotel Tokyo
New Otani Shinagawa
New Otani Inn Tokyo Shinagawa

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