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“Good location but average Hotel”

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New Otani Inn Tokyo
Ranked #11 of 41 Hotels / Ryokan in Shinagawa
Singapore, null, Singapore
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location but average Hotel”
Reviewed 1 January 2014 via mobile

Stayed there for two nights. Would say our experience wasn't that good. We arrived late at about 8.30pm and was told the main coffee house was closed for private function. The other restaurant was also closed. Fortunately, there was a supermarket within the building where we could get some cup noodles.

We had two rooms and both are very small, comparable to hotels in Hong Kong. The rooms came with a queen size bed and a single bed. The room design was also dated!

The coffee house is rather small. On our last day, we had to queue for a table.

The hotel is located near the Osaki station, which is very convenient, which is the only plus point.

Overall, I rate this hotel as average.

Stayed December 2013
Helpful?
1 Thank Fredric1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level 6 Contributor
183 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 19 December 2013

This is a very average hotel but has a very good location. surrounded by mall and train station only 5 mins away. enjoyed the stay in this hotel and had a good room over looking the canal. although the rooms were very small ( hardly any area to walk with luggage but the service was good and room was neat and cozy. would like to come back here again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Razta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 6 Contributor
117 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 November 2013

Those who book this hotel must not confused with New Otani Hotel (much expensive one). This one is located next to Osaki JR station, at Shinagawa. I booked a family room for 3 and a non-smoking room. No problem. The room came with 3 beds and one of it is a double bed. The room is generous size (Tokyo standard) and clean. There is a fridge and also kettle for tea. The toilet is a little small but okay for us. I will use this hotel again.

The hotel staff i.e. reception, can managed some english. you can get a train map or advise of travelling.

The location is good. It is close to Haneda airport. Even for Narita, you can take the Natrita Express to Shinagawa or Tokyo, change to Yamanote line to Osaki Station. It is also close to Hamamatsucho station where many local tours are available - just book online.

When arrive at JR Osaki station, get out using the North Exit and then East Exit. there is a short flight of stair (or use the lift) and it will lead you to the hotel. You will see the convenient store Lawson just outside the hotel. If you use the South exit, no problem, just turn left and left again passing Burger King and the hotel is on your right. The main reception is on the 3rd floor, if you arrive by taxi, you will need to take the lift from Ground floor to the 3rd floor.

From Osaki station, you can take the Rinkai line to Odaiba, or Yamanote line to many places such as Shinjuku, Harajuku, Toyko station, etc. You can ask the reception for the train map.

Next to the hotel, the are many restaurants and a supermarket (on the ground floor connected to the hotel via a couple of doors). No shortage of places to get food or buy food to have your meals in your room. There is a Daiso shop (105Yen shop) and many other on the same level as the supermarket. The Lawson shop outside the hotel (3rd floor) also do some food.

Internet access, unfortunately the free WIFI is only at the reception, i.e. 3rd floor only. If you do without registration then it is good for only 15mins, and no further access for the next 3 hours. If you want longer access then you will need registration - it is free. Only paid WIFI and LAN available in the room.

Room Tip: Ensure you have a non-smoking room if you need one.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jimmy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
Level 4 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2013

We stayed 2 nights in a twin room. The room was spacious, well kept, clean and modern. Bed was very comfy too. There are lots of restaurants, hair salon, a big drugstore and supermarket in a building connected to the hotel. The area nearby however is pretty much a business district, with a few izakayas cater mostly for people working in that area. Breakfast was decent but always crowded. Overall it was a great experience. It's an excellent choice if you decide to stay out of the popular areas like Shinjuku, Shibuya, Harajuku etc with the convenience of the Osaki station is just 1min away.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pipiky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milpitas, California, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

Many things to list, very pleasant stay with lots of amenities nearby. Staff is very attentive to your needs. Superb service as expected, but still pleasantly surprised. One thing is their own sushi bar, a bit pricey but it's well worth the money. Try the shrimps in the alcohol bowl!

Stayed February 2013, travelled on business
Helpful?
1 Thank Phong N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2013

Yes, this is the New Otani INN. Not the New Otani Hotel. However, for the price that you pay for it, I thought the room was quite decent. Nothing fancy and not very spacious but it was clean and tidy.

And yes, for wifi you have to go down to the lobby but I was just happy that there was wifi at all as my previous stays at other hotels did not allow me any access (unless I paid).

My favourite part of my stay there was the location. It's very close to the railway station and it's right above a plaza.

Every night you can take the elevator down and have access to the supermarket, numerous restaurants and lots of shops.


Overall, it was quite a good stay considering how cheap the rates are.

The staff were also very friendly.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amymoonshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2013 via mobile

Make no mistake...This is not The New Otani Tokyo...it's the New Otani INN. This is a low budget, no frills MOTEL. Amenities, decor, and even the fixture controls are from the 70's. No bell desk (which means no help w/ bags). Staff are not very friendly and certainly not as service oriented as other Japanese properties, which was surprising, as most Japanese are very prideful in their work and provide impeccable service. Upon check in, front desk staff was asked twice to make sure our room was designated as non-smoking. Both times front desk staff confirmed that the room was non-smoking. However, upon getting to our room, it smelled of smoke, an ash tray was on the desk, and a sign read..."Please refrain from smoking on bed..." Even the non smoking rooms smelled of smoke. Certainly a shame to the New Otani brand.

Stayed March 2013, travelled with family
Helpful?
3 Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about New Otani Inn Tokyo

Property: New Otani Inn Tokyo
Address: 1-6-2 Osaki, Shinagawa 141-0032, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinagawa > Shinagawa / Gotanda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #11 of 41 Hotels / Ryokan in Shinagawa
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Otani Inn Tokyo 3*
Number of rooms: 412
Reservation Options:
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Also Known As:
New Otani Inn Tokyo Hotel Shinagawa
New Otani Hotel Tokyo
New Otani Shinagawa
New Otani Inn Tokyo Shinagawa

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