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“Good location” 4 of 5 bubbles
Review of New Otani Inn Tokyo

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New Otani Inn Tokyo
Ranked #10 of 41 Hotels / Ryokan in Shinagawa
Manila, Philippines
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good location”
4 of 5 bubbles Reviewed 5 May 2014

We stayed here for one night only during Golden Week and we were ecstatic with its location. There is a tube connecting it from the JR Yamanote Line. It is also in Ohsaki Gate City which is filled restaurants and shops. There is also a bus station below.

Service is sub-standard for me. Nobody even helped with our bags. This is an issue for me as even the modest hostels offer you some sort of help with luggage and they did not. The wifi was horrible as well.

The room is spacious enough for two people (small double room) and is well-appointed. The carpet was disgusting though and gave me allergies. The view, however, was magnificent.

Overall, good hotel if you plan on exploring Shinagawa- Shibuya-Shinjuku area as you can get on and off the Yamanote line (especially if you JR pass) quite easily from here.

Room Tip: Ask for a room facing the trains - you get a magnificent view of western Tokyo at night everything i...
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  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kristinemaemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Kitchener, Canada
Level Contributor
145 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

I booked New Otani Inn in lieu of the usual Prince hotel at Shinagawa as the latter were all sold out for my travel dates. The price was quite reasonable (even for the Super Executive Double -- albeit through Expedia rather than the hotel direct). The smaller rooms are very reasonably priced, but also quite small -- check the room sizes and bed sizes on the web site before booking (only the Super Executive has a queen-size (160cm wide) bed, the others are double (140cm) or less.

The location is great -- there is a walkway from the (front entrance of) the hotel to the JR Osaki station, from where you can take the Yamanote line to most of the major Tokyo stations. Or exit through the back entrance next to the Meguro River, and take a short (5-10 minute) walk along the river to Gotanda, where you can also catch the Asakusa and Ikegami line trains. Gotanda also has plenty of places to eat, much more so than Osaki.

The reception is small but clean; the staff are polite but many have limited English skills. The rooms are clean (but did I mention small?). The furnishings and carpets are clearly older, but well cleaned and maintained. And the room keys are actual metal keys -- not a common sight these days.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tomh009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 29 March 2014

This is my second business trip to Japan and I think all hotel rooms in Tokyo are probably small. This is the equivalent of staying inside a larger cabin on a cruise ship. The room has all the amenities available even down to a hair brush, q-tips, toothbrush, and toothpaste. I liked that touch. They also included breakfast vouchers for each day of your stay. The breakfast is a buffet of various food choices. I'd say the pastries and the cappuccino machine they had available were the best food and drink choices out of the lot. It was an overall good choice for the price my company paid.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank anchi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
92 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

The hotel is very close to the Osaki station and easy to utilize JR line to get some places. Nearby is a shopping mall, and lots of restaurants, so do not worry about the food things. Besides, just outside of the hotel is a convenient store for 24 hours. The only complaint from me is the queen bed is really not big enough for 2 guests.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, Brazil
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

The Hotel is cheap and really close to the JR Yamamote Station, 2 minutes walking.
The room is small but very clean. There's 2 New Otani Hotel in Tokyo, don't mix them, one is INN there's a lot of diference between them. I recommend it for short stay only.
The staff is ok, not very kind.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank gabs29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, Connecticut
Level Contributor
180 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

I stayed at this hotel due to a flight cancellation that was caused by bad weather. This hotel had a very reasonable price for a night's stay, and the location was convenient to the Osaki station. At the time that I arrived, the weather was a mix of snow, ice, and rain. There is a covered walkway that allowed me to walk from the station to the hotel without getting wet. It was quite convenient.

Beyond the location, there is not much else to say. The room is very small. The staff is not particularly helpful. The breakfast is not particularly good.

On a positive note, I was able to transit back and forth to the airport very easily thanks to the location near the Osaki station. I had a place to sleep and take a shower while I waited for the weather to clear so that I could fly back home. If I were coming to Tokyo for a business trip, I would not stay at this hotel. If I were staying for one night, then this hotel would be acceptable.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Greg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 27 January 2014

3 nights january 2014

first the good points:
- the area (Osaki) is good. Really close to the Yamanote (JR), a short ride to Shinjuku, Shibuya-area and just 1 station to Shinagawa (Shinkansen and Narita-Express)
- there is also a big supermarket in the basement of the building (nicer than just the Conbini / Lawson)

negative:
- you only get free internet in lobby! In your room you even have to pay for LAN! I think in 2014 this is for middle class hotel not acceptable. It cost more than 1'000 Yen (24h). In budget hotel or hostel ok, but not for this price.
- I had to sleep with earplugs (I'm living downtown so I'm really used to noise), but if you can hear your neighbor snore... and the TV till midnight....
- the room was ok, tiny but thats normal in Japan. The interior 20 years + also a bit normal in Japan, but still... There are way nicer hotels in Tokyo for that price.

  • Stayed January 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Nils G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about New Otani Inn Tokyo

Property: New Otani Inn Tokyo
Address: 1-6-2 Osaki, Shinagawa 141-0032, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinagawa > Shinagawa / Gotanda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #10 of 41 Hotels / Ryokan in Shinagawa
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Otani Inn Tokyo 3*
Number of rooms: 412
Reservation Options:
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Also Known As:
New Otani Inn Tokyo Hotel Shinagawa
New Otani Hotel Tokyo
New Otani Shinagawa
New Otani Inn Tokyo Shinagawa

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