Unfortunately we had a poor experience care of 'Travel Republic' at Hotel Argos and received just under £10 compensation following an extra outlay of 160 Euro's caused by foul ups with our transfer arrangements and room booking. The hotel were less than sympathetic and used our dissatisfaction to extract more cash from us, which was a disgrace. Compensation was an insult as indicated above. Don't visit Hotel Argos, you will hate the 'unhelpful' bordering on 'nasty' hotel reception and don't book via travel republic, they did not fight our corner when we needed them the most, so we are voting with our feet and will never use them again!
Here goes, Hotel Transfer - cock-up No 1.
On arrival at Ibiza airport, we found the Viajes Urbis desk as directed in the 'Transfer Joining Instructions'. The Spanish attendant at the desk could not find our names on his system despite us handing over the 'Travel Republic' voucher. After much deliberation, he gave us a piece of paper with a bus number on it (65) and directed us in the general direction of the bus park. We found the bus which was empty and luggage was stowed on-board. After 30 minutes of waiting, my wife enquired about the hold-up. The driver replied that he was waiting for an inbound aircraft to land before setting off. Over an hour, two families eventually joined the bus which delivered us to our hotel, some 10 minutes away. We could have actually walked faster! Apart from being hungry and tired following the flight, we were extremely disappointed about not being kept in the picture as to the reasons for the delay. Not an ideal start to the holiday. Having suffered this initial delay, we were understandably concerned about the return transfer pick-up. This was annoying in itself as is cast a shadow over the whole holiday. Luckily I had brought my iPad with me so was able to check the return transfer booking online. We were unable to ring and confirm our availability for pick up as instructed on 1st November as this was a national Spanish holiday, but others in the hotel had received faxes overnight giving pick-up locations, times and dates. Annoyingly, the Viajes Urbis website specified a bus-stop around 500m from the hotel for pick up which contradicted our Travel Republic transfer voucher instructions which said pick-up was to be at the Argos Hotel. So, thinking that the online record was the most current and up-to-date, we decided to wait at the bus-stop for the 09:35 airport pick-up. We had also left detailed instructions with the Argos hotel reception, that we would be waiting at the allotted bus-stop pick-up point, should the bus call at the hotel. Predictably, the bus did not turn up and we had to get a local taxi firm to ferry us to the airport at an additional personal cost of €20.
Next, Hotel Room Booking confusion - cock-up No 2.
Upon arrival at the Argos hotel, we checked in with reception and were allocated room 318 on the 3rd floor. Upon entry to the room we noticed that it was not on the sea-facing side of the hotel which we had specifically requested and was printed clearly on our accommodation voucher "Sea view if possible". On opening the curtains we saw that our balcony overlooked the local Spar supermarket and the hotel car park. When we revisited hotel reception to ask if there had been a room allocation error, they said that our room was a "Standard Room" which did not include a sea view. Faced with this, we grudgingly paid the upgrade fee of €20/day = €140 in order to get the holiday accommodation we had requested and expected. Upon payment of the additional fee, we were immediately transferred to room 312, one of the many free sea view rooms. We felt cheated out of this additional payment, as a sea view has always been a holiday MUST and this was communicated clearly to the 'Travel Republic' representative when booking the holiday earlier in the year. As there were plenty of free sea view rooms at the Argos hotel (perfectly illustrated by how quickly reception were able to switch our room allocation), I suspect that there was some form unofficial money making aspect to this behaviour to which fair paying holiday makers should not be exposed.
The location was actually quite beautiful but we were bitterly disappointed in the way we were treated by Hotel Argos reception and the lack of support from 'Travel Republic's' complaints management team.
- Official Description (provided by the hotel):
- The Argos Hotel Ibiza is a four star hotel. It enjoys a privileged location, between the bays of Talamanca and Ibiza town, whose city, world heritage, so far only 1.8km., 5 minutes from the marina Botafoch, casino and various nightlife areas such as the famous nightclub Pacha.106 rooms renovated in 2012 (most with sea views),with a modern design, new bathrooms, led lighting, beds of 1.05 x 2.00 meters and beds of 2.00 x 2, 00 meters(upon request and availability), air conditioning, flat screen TV, safe (for rent), telephone, minibar and terrace. Wi-Fi access throughout all the hotel. ... more less
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- Also Known As:
- Argos Hotel Talamanca
- Hotel Argos Ibiza/Talamanca