This new and refurbished hotel looks the part but does not deliver a quality tourist friendly experience. We arrived full of excitement to experience this ancient little town and wine region, but were soured by our dealings with the hotel owners and some of the staff.
It began with our check-in experience dealing with the curt and unsmiling girl at reception. Our room faced into the enclosed courtyard which looks ok at first but has serious flaws. There is absolutely no fresh air-flow into the room as the windows open onto the sealed and airtight internal courtyard. The lamp in the fashionable courtyard lounge below is left on for effect all night, and the light shines into your room through the curtains. As a result we had some of the worst nights sleep ever at this hotel out of the entire holiday. We ate in the flash dining room, on our first night and were disappointed by the quality of cooking and price. I ordered pork fillet with wild mushrooms, what arrived was a brown object with slightly pointed ends arranged centally on the plate with lumpy brown objects stuck to it and a thick brown sauce ringing the meat. There were no vegetable garnish and the brown sauce was a commercial variety from a packet. People at other tables in the restaurant looked equally disappointed when their food arrived. The bar staff and waiter by contrast were friendly and provided excellent service. We found the owners particulary unfriendly and they had habit of looking down their nose at us, as though we did not meet their standard - perhaps it was because we could only speak a little Spanish. It certainly is no way to treat a guest! Behind the fake smile we found the breakfast attendant was quite sneery as well, which is not what you need first thing in the morning. My advice, don't bother with Laguardia as it was a very average experience, go to Haro which much frendlier and is just down the road.
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