We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable room but poor service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Premier Inn Ipswich North Hotel
Ranked #1 of 2 Hotels in Claydon
Certificate of Excellence
Stockton-on-Tees
Level Contributor
90 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Comfortable room but poor service”
Reviewed 22 August 2011

Ipswich North was the latest Premier Inn we have stayed at. The room was of the usual high quality - clean and comfortable. However the service in the restaurant was very poor, poor enough for us to give a two star review. We ate in the restaurant on three separate occasions - each time it was a frustrating and on the final occasion simply an annoying experience. There seemed far too few staff. First night the wait for food and then paying was interminable. Breakfast the following morning was nothing short of chaotic with a constant wait for cups, coffee, glasses and food. On the final occasion we used the restaurant they declined to take the vouchers they had been leaving in our room each day saying that they weren't valid for their restaurant. Why leave them then? And why having been told at the time we placed our initial order that we planned on using the vouchers did they say nothing and tell us half way through our meal? Really, really annoying. To be fair though, the food was good when it arrived. Pity the service let the hotel down. And the internet costs are way too high. Our first disappointing experience with Premier Inn.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wendavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Premier_Inn, Social Media at Premier Inn Ipswich North Hotel, responded to this review, 30 August 2011
Thanks for your review we are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at your hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

519 reviews from our community

Traveller rating
    336
    136
    33
    5
    9
See reviews for
182
172
21
76
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Any
English first
Notts
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 August 2011

We got 3 rooms for £87 - what a bargain! The rooms were big, well fitted and very comfortable. The staff were very busy but didn't rush you and were very welcoming. Would definitely stay here again if we were in the area

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KateGt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertford, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 August 2011

Thoroughly enjoyable stay. Pleasant comfortable room & convenient location. Really nothing I can criticize!!! Recommended.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DrSacky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, England
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 August 2011

Very nice, clean and friendly staff. The food is very nice but did feel sorry for the 2 staff trying to do everything on a Saturday night, it was not fair to them but they did very well. One thing that was not so good was the group of people talking and smoking at the front of the hotel which woke us up, not good when you have an early start.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jaw44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 6 August 2011

Stayed at Premier Inn North of Ipswich. The best Premier Inn we've stayed in so far. It was very clean and tidy. Comfy bed and lots of pillows and towels. Lovely hot shower and decent hairdryer! The breakfast was gorgeous and a generous portion, lots to choose from as well. We were touring around Suffolk, in particular Woodbridge, Sutton Hoo the coastal region and found the location of this Inn perfect. I would recommend it to anyone with a family as it was very child friendly with generous size family bedrooms.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Spongebob099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2011

I stay at Premier Inns regularly and Ipswich North is one I stay at 3 or 4 times a year when I visit friends in Stowmarket (10 miles away). Unlike many Premier Inns the restaurant and bar are in the building so no going outside to get a meal or drink.

The staff are always friendly and the TV in the lounge area is always quiet just running Sky Sports News rolling updates so you can have a chat with friends and family without shouting over the TV.

Breakfast is excellent and the staff always tell me how long the cooked full english will be so if I am getting cereals or toast I know how long I have for that. They can also delay the order to allow you time to eat cereals etc.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John_Lewis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, Somerset
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2011

We decided to stay here when my brother got married in a small village near Ipswich. We arrived and instantly said how good it looked.
After checking in with the lovely receptionist, we went to our rooms to unpack. We were all amazed at the size of the rooms and the bathrooms.
On the morning of the wedding, we had the Premier breakfast, which was lush! All freshly cooked with a selection of cereal, pastries, fruit, yoghurt and toast!
Rooms were cleaned thoroughly and bed linen all replaced when we returned back on Saturday night.
Left on Sunday morning feeling very happy with ourselves at the amazing value we had managed to find!
All in all, FANTASTIC stay!!!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MrsELR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Claydon
0.4 mi away
BEST WESTERN Claydon Country House Hotel
3.3 mi away
Premier Inn Ipswich (Chantry Park) Hotel
3.9 mi away
Premier Inn Ipswich Town Centre (Quayside) Hotel
Show Prices
Show Prices
Show Prices
3.6 mi away
pentahotel Ipswich
pentahotel Ipswich
#6 of 18 in Ipswich
443 reviews
1.2 mi away
BEST WESTERN Gatehouse Hotel
3.8 mi away
Novotel Ipswich
Novotel Ipswich
#4 of 18 in Ipswich
803 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Ipswich North Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Ipswich North Hotel

Property: Premier Inn Ipswich North Hotel
Address: Paper Mill Lane, Claydon IP6 0BE, England
Region: United Kingdom > England > East Anglia > Suffolk > Claydon
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Claydon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Ipswich North Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Discover the secluded Suffolk countryside or drive 30 minutes to the royal burial site of Sutton Hoo ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Premier Inn, Odigeo, Agoda and Priceline so you can book your Premier Inn Ipswich North Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Ipswich North Hotel Claydon, Suffolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing