I stayed here with my Mum in February as a treat having purchased afternoon tea for two online as a Christmas present for my Mum who adores the Cotswolds. When we arrived on the Sunday the whole of the downstairs bar area was completely flooded due to drainage problems - not the hotels fault at all but we had not been informed of this prior to arriving at the hotel after a long drive and we had very much been looking forward to spending the Sunday evening by the log fire in the bar relaxing together over a glass of wine. Had we known the downstairs area was flooded we would have chosen to rearrange our stay for an alternative date.
We arrived mid afternoon and were told that our room was not ready which I was surprised at given that the hotel did not appear very busy. As we were not able to access our room or the bar area we had to wait around quite a while with no suggestions of where to go to get tea/coffee etc from the girl on reception. When we did check in our twin room was lovely, really clean and stylish with a lovely view of the village.
Afternoon tea itself was beautiful, we really enjoyed this - really nice selection of homemade cakes and plenty of tea. In the evening we had to have our meal in the hotel restaurant as the bar remained flooded. The restaurant interior itself was very dated, with stained carpets and chipped tables although I understand that it has since been updated. The staff were pleasant but the service was very impersonal and the restaurant felt quite stuffy rather than the relaxed atmosphere we had been anticipating for our stay.
The next day we were woken by the horrendously strong smell of paint stripper as they were refurbishing the main staircase and hallway outside our bedroom - we were given no warning regarding this. The breakfast we had was lovely, well cooked and a good range of options available. When we checked out we were not asked if we had enjoyed our stay at all or if we would return, and no apology was given for the inconvenience of not being able to utilise the full facilities of the hotel due to the flooding; whilst we accept that this could not be helped there was very little effort made to ensure our stay was a pleasurable one. It just felt as if the staff didn't really care whether you were comfortable or not.
I rarely write negative reviews but I had been expecting so much from this place and when you pay quite a lot of money for a one night you expect excellent quality and service. This is a beautiful part of the world and I think this place could be brilliant with a little bit more TLC and staff training on customer service.
- Official Description (provided by the hotel):
- If you are in search of peace, tranquility and the epitome of English country life you need look no further than The Slaughters Country Inn (formally Washbourne Court Hotel). Situated in an area of outstanding natural beauty in all seasons. A truly magnificent 17th century hotel standing in four acres of grounds alongside the River Eye in the centre of Lower Slaughter, one of the most beautiful and unspoiled villages in the Cotswolds. ... more less
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- Also Known As:
- Washbourne Court Hotel Lower Slaughter
- Washbourne Court Lower Slaughter