I popped into the pub on Sunday afternoon for an impromptu drink with my wife. It soon became apparent lots of others had had the same idea and the pub was incredibly busy. Not letting that deter us we headed inside to the bar for some drinks and this is where the problems began. We were completely ignored by bar staff who blatantly served other more familiar customers before us despite us being there first. When we did eventually get served the barmaid was abrupt to the point of rudeness. Nevertheless we enjoyed our drinks in the lovely garden area and thought no more about it. That is until the experience was repeated when I returned to the bar for a refill. I stood there waiting whilst bar staff chatted to 3 other familiar customers and prioritised their service despite me being their first. This happening once can be forgiven as mistakes like this can easily happen at busy times, but for this to happen 2 out of 2 visits to a bar by the same member of staff is poor customer service. My advice to the British Queen would be to sort out your customer service, your facilities are excellent but it’s poor practice when your bar staff prioritise socialising at the bar over serving new customers who are left waiting. Needless to say we won’t be returning.
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