I went with a group of 8 people for a pre Christmas dinner, starters were very good, mains were very good apart from 1 lamb shank which was solid and this was quickly put right by the very efficient staff and the desserts were very good. Why the low mark you wonder, well after the dessert one of the party went for a smoke and came back in very angry. He had stood where you can see in to the kitchen and watched one of the staff help themselves to ice cream and then with the same spoon serve the same in to the customer bowls, this was repeated a couple of times!! When he complained the management seemed very laid back about it. Apparently the person was spoken too but denied using the same spoon and when our party member was told this it was as if he was lying. Under no circumstances would he or any one of us make this up knowing it could cost someone their job. We will not know the outcome of this complaint but if staff don't get seen doing this sort of thing what else can they get away with?
Would I recommend? You make your own mind up.
Up until this point we all would have re visited this pub but that will not happen now!!
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- Also Known As:
- Old Bull Hotel Royston
- Old Bull Inn Royston, Hertfordshire