I Booked here (prepaid) a few months ago via Agoda when I was researching our dive trip to Bunaken. I didn't actually end up staying here. We have kids and we ended up choosing somewhere that had a pool. Anyway somehow I had missed canceling this booking, I truly thought I had cancelled it. I arrived to Bunaken Saturday and received a cell phone call from Agoda telling me that the Bunaken Island Resort hotel was trying to reach me to set up boat transport. My heart started to do little flip flops knowing that there must be an error somewhere and could I have possibly forgotten to cancel this reservation. As soon as I got to my hotel I called the Bunaken Island Dive Resort and spoke with Frank the owner. He and his wife were very kind. They actually took the time to meet with me at the hotel I was staying at to discuss a resolution for a refund. Frank said that they had wanted to contact me for a few days but could not get any contact info for me from Agoda. Frank was kind enough to agree to charge me for only one nights stay and refund the other 2 nights. Knowing the resort would not be able to rent out the 2 villas with full board I had booked I thought this was fair. Thanks to Frank and his wife for taking the time to see me. It made it a bit easier to actually enjoy my next few days on the Island. I do wish however that Agoda had a better policy about emailing a confirmation reminder.
- Official Description (provided by the hotel):
- The Bunaken Island Resort and the Dive Centre are located at Liang Beach of Bunaken Island. The resort provides spacious and luxury accommodation in a tranquil and lush tropical environment with two Villas (150m²) and 6 Bungalows (65m²), all built in the famous Indonesian Minahasa Style and tastefully furnished. Balinese-style en-suite bathrooms with a hot shower tub and an open-roof shower, Wifi-Internet throughout the resort, air-conditioning, grand balconies with large hammocks for chilling out are standard. ... more less