the hotel is Ok and virginia on reception is fantastic.
It's disappointing that the "owners" were not able to find a simple answer to a simple question about what I had paid them. They offer one rate on their website and one on booking agencies and they offer "specials" when they want to. Essentially the hotel was virtually empty and I enquired why (as pensioners) we were not being offered the Half board offer as per their website. The answer was they they loaded my payment of about £500 because they had to pay a fee to the agent involved. He offered no easy answer only the unprofessional one of "cancel with them right now" and pay us direct. Apart from the fact that this is not very professional I was not able to do so without a £100 penalty; no point therefore! It would have been simple to say I will offer you and your wife say 2 nights half board out of the 5 nights we were there. So the hotel is virtually empty and he still wanted to cover his "marketing fee" by charging us not only more than others but also to restrict us to Bed and breakfast. With many organisations you get a better deal by booking "early" but in this case they offer various rates depending on how you book. If the hotel was full then I could see why he would not care about 2 Uk pensioners but it was not. Why do people not see that a "win / win" outcome is the way in which to offer good custoomer service. One of his colleagues, on our departure, said "come again and we will offer you a good rate"; why should I return?
- Official Description (provided by the hotel):
- Family hotel situate 200 meters from the beach of Calella de Palafrugell to focus on the Costa Brava. The restaurant offers fine local cuisine. ... more less
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- Also Known As:
- Alga Hotel Calella De Palafrugell
- Hotel Alga Calella De Palafrugell, Spain - Costa Brava