I wasn't expecting much going into the tour, but it turned out to be quite interesting. We might have been lucky that the plant was in full operation when there, but in any case it was enlightening to know exactly what all the tea pickers we'd just seen in the fields were doing, how much they got paid, and how the leaves they plucked ended up in teacups around the world.
Our guide was informative and helpful with all of our questions, and contrary to some other reviews I just read, we were given tea at the start.
On the downside, we did have to wait at least 45mins for somebody to show up and guide us, but we were in no rush and had just hiked quite a ways down from Lipton's Seat, so sitting on some leather couches was no big deal.
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