My family of 4 spent the 3rd week of Feb at Alamanda and my blood pressure is just now going back to normal! My wife, a grown son and daughter and I requested a 2BR suite ($736/nite) and were assured we would have 3 beds. When we arrived we had 2 beds. Since it was nearly midnite the front desk receptionist said he didn't know anything about a 3rd bed but called the mgr who said we could have an additional room for the nite so we would have a sufficient number of beds and we would have a rollaway brought in the next morning. After 20 minutes trying to figure how to securely lock the door with its 1900 vintage lock mechanism we settled in for the nite. It was midnite because our shuttle driver (an island native who drove visitors to their hotels) could not find the hotel! They have no signs anywhere in the vicinity pointing out the hotel despite its location within a maze of narrow winding roads. The ONLY sign is ON the hotel once you find it. So after the short nite we went to the front desk to check on the 3rd bed and met the nastiest little man this side of France. He was immediately hostile and said he had no request for a 3rd bed (which was a lie) and accused us of trying to sneak a 5rd person into the room. He then said he didn't know where a rollaway might be in the hotel so he couldn't promise us one but he would look, saying it would be a terrible chore because he didn't want to bother people in their rooms. And, oh by the way we are going to charge you for the additional room! I clearly informed him that that would happen only after I was 6 feet under. When I said it was imperative we get the rollaway as my adult son and daughter were not about to sleep together he replied "Oh you are from the US, we do things differently down here."!!! Ultimately we got the bed and we were not charged for the extra room but the damage was done and the proverbial first impression was totally negative. Upon checking the room we discovered (in totally UNRESORT-like manner) the following: a shower but no shower curtain, an iron but no ironing board. one phone but no message capacity, a TV that didn't work for 3 days, both TVs so small you needed your binoculars to see the screen, no clock, only 2 electrical outlets total with NONE in the bathroom, an ancient bathtub so narrow that you couldn't stand facing the shower, so high that you needed a step-ladder to get in, paint chipped cabinets, no vending machines, no ATM, a snack bar that served breakfast but closed for the day at 10:30 a.m., a kitchenette but no grocery store anywhere around to buy anything, no fitness room, etc., etc. You get the idea - completely outdated an ZERO amenities! Besides our "pleasant" welcome the other issue with management was the day there was to be no water from 8-5. I know that the island as a whole has water issues but the way the "resort" handled it was cavalier at best. Our warning the day before was for the front desk person to warn everyone if he saw them leaving for dinner. No phone message (see "phone" above), no printed notice in the rooms or posted in public areas. Just random "hope we catch you"! At dinner we discussed the problems associated with no water for a day - like washing, brushing and flushing - so upon our return we asked about what accommodations the hotel was going to make for its guests. "Hmmm, good question. We hadn't thought about that. Why don't you just fill your bathtub and then you can use a bucket to take what water you need." Very resort-like, n'est-ce pas? First we didn't happen to think to pack a bucket and second, no one was really anxious to brush their teeth with bath water. No problem there, because after we filled our tub as suggested the water all leaked out of the tub anyway!!! The original mechanical stopper was broken and missing and the replacement rubber stopper didn't stop anything!! The one accommodation was ONE GALLON of fresh water delivered about noon. The one really pleasant aspect was the beach - very close and beautiful as long as you didn't mind sitting in the 4th or 5th row behind all the cruisers who came for the day and got the view of the ocean.
Such was our week. We travel a great deal to many distant locales and expect on foreign soil there to be cultural differences, but this was NO RESORT in any country and nastiness and hostility are not among our expectations when we pay top dollar for our stay. Speaking of "stay", STAY away from here. They have a beautiful location on the beach but do NOTHING to make their guests feel welcome or cared for. Once they have your money, you are on your own.
- Official Description (provided by the hotel):
- Alamanda Resort is situated on Orient Beach, the largest and most animated beach on St. Martin. Small in scale with its 42 deluxe Oceanfront rooms and suites, you'll vacation in style at Alamanda, St Martin's newest and most intimate full service hotel. The charming restaurant opens daily for breakfast, lunch and dinner, and hotel guests have charging privileges at 6 beachside restaurants serving French, Spanish or American cuisine. Multilingual staff, daily maid service, room service, 3000 sq ft convention center along with fax and internet facilities. If you are looking to relax, where better than poolside in fresh water pool, sunning in the patio or sipping a drink to the poolside bar lush tropical garden? ... more less
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- Also Known As:
- Alamanda Hotel Orient Bay