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“This is NOT a RESORT !!!”
Review of Alamanda Resort

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Alamanda Resort
Ranked #5 of 8 Hotels in Orient Bay
Certificate of Excellence
Reviewed 5 March 2014

My family of 4 spent the 3rd week of Feb at Alamanda and my blood pressure is just now going back to normal! My wife, a grown son and daughter and I requested a 2BR suite ($736/nite) and were assured we would have 3 beds. When we arrived we had 2 beds. Since it was nearly midnite the front desk receptionist said he didn't know anything about a 3rd bed but called the mgr who said we could have an additional room for the nite so we would have a sufficient number of beds and we would have a rollaway brought in the next morning. After 20 minutes trying to figure how to securely lock the door with its 1900 vintage lock mechanism we settled in for the nite. It was midnite because our shuttle driver (an island native who drove visitors to their hotels) could not find the hotel! They have no signs anywhere in the vicinity pointing out the hotel despite its location within a maze of narrow winding roads. The ONLY sign is ON the hotel once you find it. So after the short nite we went to the front desk to check on the 3rd bed and met the nastiest little man this side of France. He was immediately hostile and said he had no request for a 3rd bed (which was a lie) and accused us of trying to sneak a 5rd person into the room. He then said he didn't know where a rollaway might be in the hotel so he couldn't promise us one but he would look, saying it would be a terrible chore because he didn't want to bother people in their rooms. And, oh by the way we are going to charge you for the additional room! I clearly informed him that that would happen only after I was 6 feet under. When I said it was imperative we get the rollaway as my adult son and daughter were not about to sleep together he replied "Oh you are from the US, we do things differently down here."!!! Ultimately we got the bed and we were not charged for the extra room but the damage was done and the proverbial first impression was totally negative. Upon checking the room we discovered (in totally UNRESORT-like manner) the following: a shower but no shower curtain, an iron but no ironing board. one phone but no message capacity, a TV that didn't work for 3 days, both TVs so small you needed your binoculars to see the screen, no clock, only 2 electrical outlets total with NONE in the bathroom, an ancient bathtub so narrow that you couldn't stand facing the shower, so high that you needed a step-ladder to get in, paint chipped cabinets, no vending machines, no ATM, a snack bar that served breakfast but closed for the day at 10:30 a.m., a kitchenette but no grocery store anywhere around to buy anything, no fitness room, etc., etc. You get the idea - completely outdated an ZERO amenities! Besides our "pleasant" welcome the other issue with management was the day there was to be no water from 8-5. I know that the island as a whole has water issues but the way the "resort" handled it was cavalier at best. Our warning the day before was for the front desk person to warn everyone if he saw them leaving for dinner. No phone message (see "phone" above), no printed notice in the rooms or posted in public areas. Just random "hope we catch you"! At dinner we discussed the problems associated with no water for a day - like washing, brushing and flushing - so upon our return we asked about what accommodations the hotel was going to make for its guests. "Hmmm, good question. We hadn't thought about that. Why don't you just fill your bathtub and then you can use a bucket to take what water you need." Very resort-like, n'est-ce pas? First we didn't happen to think to pack a bucket and second, no one was really anxious to brush their teeth with bath water. No problem there, because after we filled our tub as suggested the water all leaked out of the tub anyway!!! The original mechanical stopper was broken and missing and the replacement rubber stopper didn't stop anything!! The one accommodation was ONE GALLON of fresh water delivered about noon. The one really pleasant aspect was the beach - very close and beautiful as long as you didn't mind sitting in the 4th or 5th row behind all the cruisers who came for the day and got the view of the ocean.
Such was our week. We travel a great deal to many distant locales and expect on foreign soil there to be cultural differences, but this was NO RESORT in any country and nastiness and hostility are not among our expectations when we pay top dollar for our stay. Speaking of "stay", STAY away from here. They have a beautiful location on the beach but do NOTHING to make their guests feel welcome or cared for. Once they have your money, you are on your own.

  • Stayed: February 2014, travelled with family
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8  Thank 491Ray2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 - 137 of 510 reviews

Reviewed 1 March 2014

We only stayed for one night. Arriving at almost 11 at night we had a hard time finding anything to eat - the hotel has nothing. They only serve breakfast in the morning and that´s it. Fortunately, around the hotel there were 2 or 3 restaurants and we were fortunate enough to find one that served us some ham, cheese, paté and bread.
The hotel is quite basic - empty minibar, no coffee machine, no room service. It is quite close to the beach which looked nice. We were only there for one night prior to a cruise.
Very difficult to find !! The taxi from the airport drove the other way (we´d been to St. Martin before and knew the way) and when I asked him, the driver in a very rude way told me that he had to put gas on the car and that I could not tell him how to use his car. Unfortunately, I did not take note of his license plate !! But the worst part is that he filled the gas tank without even bothering to turn the motor off !!!! I was in no mood to further argue with this man - the rest of us did not speak English or French well enough !! Very frightening experience ! After about an hour´s ride in solitary roads, we finally got to the Alamanda - no one came to get our luggage, as stated no possibility of any food - very basic room, the air conditioner barely cooled, horrible sheets and pillows - did not like it at all !!! And the rate was terriby expensive for what the hotel offers !!

  • Stayed: February 2014, travelled with friends
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1  Thank rygsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

You can't beat the location of this hotel. I've stayed several places around St Martin and I enjoyed walking right out of the hotel passed the peaceful clean pool and right onto the beach. They have a great little spot to have breakfast. My only complaints would be the rooms are a little behind the times..I would give the bed comfort a 0 star if I could. The wifi didn't work very well. There were no room phones. There was no where to plug a hair dryer/curling iron into the bathroom but overall I did like the hotel and would stay here again if they got new beds!

  • Stayed: January 2014
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2  Thank Amylace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USAsalesoffice, Directeur général at Alamanda Resort, responded to this reviewResponded 11 January 2017

Thank you for posting your experience at Alamanda Resort on TripAdvisor following your stay with us.

Thank you again for your kind recommendation. We look forward to welcoming you back on your next trip in Sint-Marteen!

Best Regards,

Vincent Reymond
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Very disappointed in response when mother in law slipped and fractured her wrist in several places! They didn't have time to discuss with my travel agent! I asked two employees to come see the floor and neither would look! Emergency room expenses & emergency flight expenses should have been negotiated! Very sad we were having such a great time! We didn't complain the day before when we had no water! I am complaining about the greasy floors!

  • Stayed: February 2014
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4  Thank Roadrunner5063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

This is a friendly little hotel that's a little worn around the edges, but is clean and functional, and in a great location. Sitting on our balcony looking out over waving palm trees, a beautiful very clean pool and crashing ocean waves across the access road was wonderful. The restaurant courtyard just behind the hotel is great, full of fun and music and great drinks and food, yet wasn't too loud when we turned in and closed our door and windows. Our kind-sized bed was very firm, and the pillows not my style, but the sheets were soft and everything was clean. The staff was friendly and helpful, and breakfast out by the pool in the morning is just lovely. I will definitely consider staying at the Alamanda again when I am next in St. Martin, which will hopefully be soon.

  • Stayed: February 2014, travelled as a couple
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4  Thank Teak_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USAsalesoffice, Directeur général at Alamanda Resort, responded to this reviewResponded 11 January 2017

Thank you for posting your experience at Alamanda Resort on TripAdvisor following your stay with us.

Thank you again for your kind recommendation. We look forward to welcoming you back on your next trip in Sint-Marteen!

Best Regards,

Vincent Reymond
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

You could not ask for a more relaxing place to spend a vacation. This hotel is simple but perfect to just let go. Within a few feet from Orient Beach, there's tons of activity and great walking at your fingertips. The hotel also provides a tranquil resting spot by the pool sheltered from the noise and activity.

The rooms are a great size with a balcony and simply furnished. This is a 3-star property, and I think it very much lives up to that standard. Don't expect luxury becuase you didn't pay for it, but you can expect a clean, comfortable space.

We absolutely loved dining with Eric each morning as our server. The breakfast was simple but filling with fruit and excellent French pastries. And for a few extra dollars you could get eggs or pancakes. They don't have a kitchen where dinner is served but you can either visit the store and use the small kitchenette, or just a few steps away is a little square with about 6 different restaurants (I'd recommend Le Piment).

A stay at Alamanda was exactly what the dr ordered for us, totally chill, no frills.

  • Stayed: January 2014, travelled with family
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3  Thank gutentuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USAsalesoffice, Directeur général at Alamanda Resort, responded to this reviewResponded 11 January 2017

Thank you for posting your experience at Alamanda Resort on TripAdvisor following your stay with us.

Thank you again for your kind recommendation. We look forward to welcoming you back on your next trip in Sint-Marteen!

Best Regards,

Vincent Reymond
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

This is our first time in this resort...not our last. We loved it. Close enough to Orient Beach for sand and sea lovers (2 minute walk) but far enough away for solitude on our beautiful balcony overlooking the pool and palm trees of the resort. The room was very clean, comfortable with large balcony where we enjoyed, sitting on the teak furniture plowing through a novel, sipping our morning coffee. WIFi included but sometimes a little light on connections. A continental breakfast is provided either for your room or down at the quaint breakfast area among the palm trees with fresh hot crossants/baguette, fruit, juice and coffee. Other breakfast fare available.This hotel is also unique in that it is a two minute (maximum) more like one minute walk to a beautiful pedestrian courtyard that comes alive at night, where dinner can be enjoyed at any one of 10 great restaurants, French? Thai? Italian? So easy. Not inexpensive though but excellent quality, and for the most part very French. . Lots of beautiful fish dishes along with regular steakhouse fare. It is Europe in the Caribbean. We like to walk or run and this area you can do both- not easy to find on many islands. We'll be back.

  • Stayed: January 2014, travelled as a couple
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5  Thank BRCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USAsalesoffice, Directeur général at Alamanda Resort, responded to this reviewResponded 11 January 2017

Thank you for posting your experience at Alamanda Resort on TripAdvisor following your stay with us.

Thank you again for your kind recommendation. We look forward to welcoming you back on your next trip in Sint-Marteen!

Best Regards,

Vincent Reymond
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alamanda Resort

Address: Baie Orientale, Orient Bay 97071, St Martin / St Maarten
Region: Caribbean > St Martin / St Maarten > Saint-Martin > Orient Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Orient Bay
Price Range: £146 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alamanda Resort 3*
Number of rooms: 42
Official Description (provided by the hotel):
Alamanda Resort is situated on Orient Beach, the largest and most animated beach on St. Martin. Small in scale with its 42 deluxe Oceanfront rooms and suites, you'll vacation in style at Alamanda, St Martin's newest and most intimate full service hotel. The charming restaurant opens daily for breakfast, lunch and dinner, and hotel guests have charging privileges at 6 beachside restaurants serving French, Spanish or American cuisine. Multilingual staff, daily maid service, room service, 3000 sq ft convention center along with fax and internet facilities. If you are looking to relax, where better than poolside in fresh water pool, sunning in the patio or sipping a drink to the poolside bar lush tropical garden? ... more   less 
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Also Known As:
Alamanda Hotel Orient Bay

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