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“Simply awful” 1 of 5 bubbles
Review of Sepilok Forest Edge Resort

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Sepilok Forest Edge Resort
Ranked #2 of 2 Hotels in Sepilok
St. Catharines, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Simply awful”
1 of 5 bubbles Reviewed 27 March 2014 via mobile

An extremely beautiful site however rife with problems none of which the staff ever addressed after repeated requests

I travelled with a group of 15. Mine was the only room not ready upon arrival.

After waiting over an hour I was given the keys. Immediately upon entering it was clearly visible that the sheets comforter and pillowcase of the one bed were covered in yellow stains of some sort. I asked for fresh coverings and was actually refused

At dinner, i actually preplaced my order 4 hours ahead as we were a group of 15 and all wished to eat together. I was not served for 90 minutes after every one else was served--- even after approaching the staff to complain twice

Clearly my dinner was forgotten. When received it was cold and smothered with soy sauce-- virtually inedible and bearing little resemblance to the same dishes ordered by others in our group. No apology for the delay and no offer of even a drink while waiting

The room had supplies to make coffee but no coffee pot/kettle. In the morning when I realized this i advised the staff. I was simply given a coffee at the restaurant (and charged for it)


In summary it is a beautiful site but run by staff who clearly don't care about keeping guests happy. To be avoided

Stayed March 2014, travelled solo
Helpful?
2 Thank edkravcik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Woolpit, United Kingdom
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 21 March 2014

Overall this place is really charming in a lovely setting with great restaurant and feeding stations to attract birds. We had a standard chalet which had a fan and aircon, both a bit noisy but worked ok. Kettle in room and free water. Beds a bit old and bathroom very worn with no hot water while we were there. The WiFi didn't work at all either. The little plunge pool was a godsend as it was so hot. Food was very tasty, varied and no more expensive than in other tourist class establishments. It's a hot 10 minutes walk to the orangutans so take a brolly from your room for shade or rain. Get their at least half an hour before feeding and more if you want to see the film. Also they shut at 4pm prompt and the sunbears next door shut at 3.30pm so allow time to do that first.
Our main criticism about the hotel was the transfer from the airport we asked them to arrange. It cost only 5mr less than a taxi and was so slow going into town to join us up with another group that we almost missed the orangutans in morning feeding. Don't bother with it. The other staff at the lodge are lovely but don't expect them to be efficient in getting your bill, taking bags, ordering taxis etc. Tip:keeping checking and don't let time disappear making you miss the main event!

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank madamjackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 16 March 2014 via mobile

This place is simply idyllic. Wonderful setting, beautiful chalets, friendly staff and great food. Really quiet and relaxed with chalets that look out over the forest and a lovely little pool. The surrounding area offers jungle walks (where we saw flying squirrels) and the orang-utan, proboscis monkey and sun bear sanctuaries.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank shopbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 March 2014 via mobile

This resort is just lovely. But since the location (in the middle of the jungle) there's not much to do here but the place has a nice verandah, offers some games and a small pool so it's great for relaxation. They even offers a wifi (greatly used by tenants, us included) that didn't work great. No wonder thought since we're in the jungle.

We stayed in a three bed dorm, that we had on our own which was the cheapest at the location and really worth the price! Ok bed, clean room and sheets. The shared toilet ok (sometimes didn't flush). The room was covered in mosquitonet at the windows so no mosquitoes in the room! It was a bit damp (though it rained heavily during the night) otherwise the stay was perfect with good food and included breakfast and nice staff.

If I'll go back I would stay here again!

Stayed March 2014, travelled with friends
Helpful?
2 Thank yasminarafat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 March 2014 via mobile

We stayed for one night.
Even after a few days exploring the surrounding jungle and viewing the wildlife, we were presently surprised to see the location of the hotel, amoingat the trees and waterways.

The common area was lovely and the staff were receptive and happy to help with any inquiries.

Despite the location, there didn't seem to be many mosquitoes around which was nice.

We stayed in the linghouse which is a building with I think 10 or so rooms in it. We had a separate bathroom with ours.

One problem was the rooms were separated by mosquito mesh between the ceiling and the top of the walls. This allows noise to travel very easily as well as the later arrivals to turn lights on and off waking people up. Much like a hostel or common dorm room.

Had a nice stay, would stay again but maybe upgrade to the single building rooms.

Stayed February 2014, travelled with friends
Helpful?
1 Thank tim g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 March 2014 via mobile

Stayed for just one night in the longhouse, Feb 2014. Basic rooms and what we expected at the low price. Shower and hot water system worked fine.

The location is ideal if you wish to explore the nature around Sepilok. The bungalow style villas looked amazing from the outside! Friendly staff and a nice dinner. My favorite part about this stay was the wonderful scenery surrounding us and I loved hearing the sound of birds happily chirping away.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ashleigh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, England, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 7 March 2014 via mobile

Stayed here during my recent visit to sepilok and its a lovely retreat away from it all. Cabins are clean,all be it that there may be a gheko in your room and the beds are comfy enough. The bathroom could have done with a lick of paint and with a little bit of patience you will have hot water and all. Just ot remind you that you are in the jungle there will be the odd power outage but its all part of the fun. What I found missing in the cabin was a ward robe however. A good varied breakfast was included in the room price,howver due to its location you are more or less "forced" to also have dinner there. Again the menu is varied and the food(at western prices) is indeed lovely.
The gardens are beautiful but i do wish they had a bigger pool and better sun loungers

Stayed March 2014, travelled with friends
Helpful?
Thank Sonja W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sepilok Forest Edge Resort

Property: Sepilok Forest Edge Resort
Address: Jalan Rambutan, Sepilok, Mile 14, Sepilok, Malaysia
Region: Malaysia > Sabah > Sandakan Division > Sepilok
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #2 of 2 Hotels in Sepilok
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sepilok Forest Edge Resort 3*
Number of rooms: 12
Official Description (provided by the hotel):
Sepilok Forest Edge Resort comprise of beautiful village style chalets which is surrounded by lush green surroundings and hills as a backdrop which further embraces the amazing view. Several types of chalets are available to cater to your needs, starting from the standard chalet for a superb value lodging to the Family chalet for a worry free family outing. The superior chalet is also available for those who requires some extra pampering. The Long House (LBB )consists of several rooms which are also available for those who want to experience lodging with a difference. Labuk Bed & Breakfast (LBB) is the premiere lodging spot for backpackers, nature enthusiasts or families that are just looking for a retreat with nature. LBB has received recommendations by Lonely Planet as well as various other travel guides over the course of its 15 years heritage. LBB has since moved from jalan labuk, Mile 14 to its new location: which is just a 10 minutes walk to the Sepilok Orang Utan Rehabilitation Centre. ... more   less 
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Also Known As:
Sepilok Forest Edge Hotel Sepilok
Sepilok Forest Edge Sandakan
Sepilok Forest Edge Resort Sandakan Division

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