I booked a room for a night while hiking in Arenal with a friend. When we arrived that evening, they made us wait around for 15 minutes before someone finally came to tell us they had overbooked and there wasn't a room for us. They didn't bother to email me or call the Costa Rican phone number I provided at any point before we actually arrived so that we could make other arrangements and were quite unhelpful over the situation once we were there. Keep in mind, this place is far from La Fortuna and on a really rough road, so that traveling to get there was by no means, an easy task. To make matters worse, the deposit I placed to hold the room has yet to be refunded and it's been about two weeks. They were nothing but rude and unhelpful, which was quite upsetting when traveling in an area you are not familiar with. Luckily, we were helped out by another hotel, Nepenthe. I recommend spending a little extra to stay with them. You won't regret it.
- Official Description (provided by the hotel):
- Hotel Castillo del Arenal overlooks the beautiful little village of El Castillo, and looks on to the majestic Arenal Volcano. Its amazing location allows guests to enjoy views of both the volcano and lake. Hotel Castillo del Arenal is a family owned business located in a beautiful, quiet and unique area in Arenal. All our rooms have stunning views of the Arenal Volcano and Lake Arenal. Our hotel is only 6.5 km from the National Park and 700 mts from the Arenal Lake, and 25 min from the town of La Fortuna. We are very accessible for all types of vehicle. With more and more travelers choosing to skip the crowded resorts of La Fortuna, the town of El Castillo near the Arenal Volcano is now becoming the place where you can find the most unique and peaceful hotels in the area. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Castillo Del Arenal Costa Rica/El Castillo