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“Personal and accommodating”

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Hotel de Montana y Restaurante Suria
Certificate of Excellence
Reviewed 10 June 2014

We enjoyed a wonderful stay here! The staff members were personal and accommodating, the rooms were clean and the beds, very comfortable, and the garden was beautiful and peaceful. The weather was cool and they were nice enough to have a fire in the restaurant fireplace for an extra touch of service (and we had plenty of hot water for showers). We loved the surrounding area for hiking to the waterfalls and bird watching and were thrilled to see a quetzal nearby!

  • Stayed: June 2014, travelled with family
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Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 41 of 153 reviews

Reviewed 23 May 2014

Last summer our family took a trip to Costa Rica.
We visited many nice places and here I would like to write about our stop in the magical area of los Santos in the Talamanca cordillera and our new friends of Mountain Hotel Suria in San Gerardo de Dota.
Already arriving at Hotel Suria we were impressed by the manicured garden displaying of beautiful choice of jungle plants in the bloom, densely populated by butterflies and birds of many kinds.
The cottages, built of wood and blending perfectly with the garden and surrounding forest provide very comfortable accommodations.
The restaurant was a culinary dream come true. The recopies were made out of natural ingredients, prepared with imagination and love, and served like a work of art. The taste was a trip of the senses trying to decipher the mixture of spices and enjoying the finely crafted flavors.
The best for last... the hotel is owned and run by Ms Hilda Araya
Ms Araya and her team took care of us not like customers but more like friends. They went out of their way to take our preferences into account to provide us with a personalized experience.
Total effect: The memory we share of our stay at hotel Suria is made out of nature fun time pampering and friendship.
Thanks to our Friends of Hotel Suria

  • Stayed: July 2013, travelled with family
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1  Thank Aldo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuriaMngmt, Director de Relaciones con Clientes at Hotel de Montana y Restaurante Suria, responded to this reviewResponded 28 May 2014

Warm greetings Aldo,

Our goal is to provide a memorable sequence of extraordinary experiences because we believe that travel is a singular opportunity to live intensely. Thank you for letting us know that we fully succeeded! And thank you for such a beautiful narrative about your experience.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

A good hotel if you do not have too high expectations on the standard. Problems with the hot water on several occasions since the gas heater tripped. The staff were helpful but did not really understand how much food we needed, we train a lot and had our own MTB along on the trip. Very nice scenery and some nice waterfalls, beautiful trails with many meters of altitude.

  • Stayed: April 2014, travelled as a couple
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1  Thank HamiltonSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSuria, Director de Relaciones con Clientes at Hotel de Montana y Restaurante Suria, responded to this reviewResponded 5 May 2014

Dear Hamilton,

Thank you some much for your thorough review. According with the suggestions of our clients we have decided to improve our Hot Water System.

We hope to see you in your next visit to Costa Rica.

Kindest Regards,

David Alvarado
Director de Servicio al Cliente
Hotel de Montaña Suria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

We can only write as we find. We were extremely disappointed in this hotel. We paid over $100 per night for bed and breakfast. On arrival we had to wait until 2.00pm for the key to our room yet the room appeared to be available and we just wanted to dump our baggage so we could walk in the sun. Our room was extremely cold and drafty. It did have a small portable electric heater but it also had large gaps around the door through which any heat quickly disappeared. The room had twin beds put together to make a double plus a single bed and a cupboard for clothes. There were two bedside tables on one of which there was a bedside lamp but it had no switch to turn it on which meant in the middle of the night you had to try to put the plug back in the wall to turn it on which was very difficult. The lighting was very poor and it was impossible to read in the room. There was also nowhere to sit down other than on the bed or outside in the cold.
The shower room offered adequate facilities but it too was extremely cold with no heating. The worst part was that the gas cylinder hadn't been checked before our arrival and we were without hot water until it was changed. It wasn’t until later on our second day that we finally had hot water.
The outside of the room was nothing like that shown on the hotel website. We didn’t have a rocking chair; we didn’t even have any cushions on the workman-type bench outside our room.
One evening whilst we were there a large group came in for dinner. The restaurant/sitting area was not large enough to seat everyone. There was a fire at one end of the room but only a settee in front of it and a table and chairs nearby. The rest of the room was furnished as a cafe with most chairs having no cushions but just a Formica topped seat. The next morning when we came across for breakfast at around 7:45 a group had already had breakfast. There was no coffee left and the urn was not replenished and ready. When it finally was filled it was only partially full, and had to be refilled again, by which time we had finished our breakfast.
Bearing in mind that we were very cold and needed a hot drink this really was not satisfactory. The staff were overwhelmed by the large groups and had difficulty coping. When my husband tried the buffet one evening the food was only lukewarm. We ate at the local soda by the plant shop, a 15 minute walk away. The family there were lovely and the food was fresh, hot and tasty.
When it came to settling the bill on leaving the hotel we were going to be charged for an extra slice of toast we had shared at breakfast. We refused to pay given the fiasco with the coffee.
For the price we paid we thought this hotel was very overpriced. Basically we just had a cold unwelcoming room – no extra facilities. I couldn’t even borrow a hairdryer – very unlike many of the smaller and cheaper places we had stayed in Costa Rica. We were there for three nights but maybe most international visitors are only there for one or maybe two nights. We certainly regretted booking three nights. There was a much nicer lodge 15 minutes walk away which had large grounds with beautiful gardens. They also had a really large lounge/bar for sitting in and relaxing after a day out walking. We actually ended up walking there every day and enjoyed their grounds and lounge.

  • Stayed: March 2014, travelled as a couple
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2  Thank 2crazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

The hotel is very nice, quiet, beautiful surroundings. Spa has affordable prices. The dinner offered has many options. It´s great for a weekend getaway. The area is beautiful. Green, with a beautiful river. I personally loved the place.

  • Stayed: November 2013, travelled as a couple
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Thank taniakiamowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Prior to reaching San Gerardo de Dota, we had spent four nights on the Pacific coast. After thoroughly enjoying the beach, I was expecting the San Gerardo valley to be the least interesting part of our vacation. I was totally wrong! We arrived in the valley on a chilly night and were not able to see the surroundings right away. We stayed in one of the outlying cabins which was very basic with no decorations. You basically get a bed and a bathroom, so if you want luxury, you won't get it. There are obvious openings around the door and in the walls, but we didn't have any problems with critters. The room had a very small space heater which didn't do much for the temperature (which I'm guessing was around 55 deg F), but we bundled up and slept well. Make sure you bring warm clothing for the evenings and mornings. (Several guests wore stocking caps, in Costa Rica!) In the morning, we were rewarded with a pleasant forest surrounding, crisp air, and singing birds. Agniel was our guide on a tiring but rewarding 14 km hike down a mountain, and he also took us to the 6 AM quetzal viewing. He's a great guide. Like the cabins, the restaurant is basic, but the food was good and the staff was pleasant. On the morning we left, we just sat outside the cabins until checkout and enjoyed the sunshine and the flowers. I'm a beach lover, but I enjoyed this valley as much as any place I've ever been.

  • Stayed: January 2014, travelled with family
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4  Thank RocketFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

This lodge is at the very end of the 10km gravel road. It is at the lower land of the cloud forest. We came here to see Quetzals and we saw a couple of them. That was it.

We learned that this area is popular among Ticos. They come here on weekend from San Jose for trout fishing. Most lodges are busy on weekends.

There is a waterfall near the lodge. Nothing to shout about but it’s a nice hike.

The lodge is really nice. Some rooms are facing a nice garden where you will see all kinds of hummingbirds. Some rooms have nice view facing the rain forest.

The downside with this place is the hot water. We couldn’t get a constant stream of warm water in the shower. The water was can go from warm to burning hot then suddenly very cold and burning hot again. I read in TripAdvisor that people experience similar challenge in other lodges so this may not be a specific problem with this lodge – just to be fair.

The bed isn’t too comfortable. They had 2 single bed combined into one big bed and it is a bit too soft to my liking. We had 2 thin bath towels. No wash cloth, hand towel, or floor mat in the bathroom. I ended up using our dirty T-shirt as floor mat because the floor in the toilet was very cold at night .

The guided quetzal tour was okay. The guide took us up the gravel road (where we passed by on the way in), parked by the road side, and looked for quetzals in one spot for 2 hours. We saw 2 quetzals. They charge $15 per person which I think it is a bit on the high side because this is not any special location that you would not have gone to without a guide. The upside is that the guide has a guide book and a good telescope.

The lodging price in Suria (also other lodges in this area) is very expensive. In fact, Suria is the least expensive one. I compared this with similar hotels at San Jose, Sarapiqui, Arenal which offer so much more for a lower price. Although the price at Suria includes breakfast, the portion was small. There is no free coffee or water cooler so every time we need something to drink, we’ll have to ask the staff. Sometimes we had to knock at the kitchen door because they are often at the back.

We didn't really go places because there isn't many things to do here. Driving out through the gravel road would take us 20-30 mins so our activities were mainly rest and relax.

Other than that, this is a very nice lodge to stay. The staff are very friendly and always ready to help you. The dinner was well-priced and delicious. Juices are fresh and coffee is nice.

  • Stayed: September 2013, travelled as a couple
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Thank codebeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de Montana y Restaurante Suria

Address: San Gerardo de Dota-Costa Rica, San Gerardo de Dota, Costa Rica
Region: Costa Rica > Province of San Jose > San Gerardo de Dota
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in San Gerardo de Dota
Price Range: £59 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel de Montana y Restaurante Suria 3*
Number of rooms: 20
Official Description (provided by the hotel):
We are pleased to offer you: 1- 20 Charming rustic yet modern suites, each boasting a private bath. 2- A total capacity of 60 people (any combination of triples, doubles and singles) 3- Our dining room, where you may enjoy local flavors, including trout from the region 4- Safe parking 5- Horseback riding 6- Guided birdwatching tours 7- Transportation 8- Personalized service 9- Credit cards accepted 10 Telephone and internet service available. ... more   less 
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Also Known As:
Hotel De Montana y Restaurante Suria Costa Rica/San Gerardo De Dota

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