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“"Computer says no" attitude”

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Red Lion Whittlesford Bridge
Ranked #2 of 2 Duxford B&B and Inns
Worcestershire, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“"Computer says no" attitude”
2 of 5 bubbles Reviewed 26 May 2012

I can't review the rooms because we never got past the booking fiasco but I can review the booking, breakfast and drinks there.

Summary if you don’t want to read on:
Manager and staff surly and obstructive.
Booking a fiasco, they gain bookings under the guise of The Red Lion but is a front to get more business for the Holiday Inn.
Breakfast, real ale & French waiter excellent.

Booking:

I e-mailed a reservation via the Red Lion website (info at Red Lion) and booked for 4/5 May 2012. We particularly wanted this accommodation because some of our friends had booked here also.

My husband had to chase for a reservation number and confirmation e-mail (we've been caught out before with "lost bookings") so of we went to check in after a 3 hour drive armed with our paperwork.

We entered the pub and the manager was tutting and rolling his eyes because he had to log out to allow the receptionist to log on. Then the receptionist said "no you're in Holiday Inn" "but we have paperwork and we contacted the Red Lion via the website on "Info Red Lion""
"No you're across the road at Holiday Inn. We get a lot of confusion because the lady who does the bookings does them for both places."

Sure enough we went over to Holiday Inn and I must say the staff there were very accommodating and pleasant. They admitted there were ongoing problems with people expecting to stay at the Red Lion and had brought it up in meetings and will do so again.

They offered us one free breakfast at the Red Lion which, yes was a gesture but we had paid full price expecting to be staying at the Red Lion and eating the breakfast anyway. If we wanted the second breakfast there, we would have to pay £5 each. This also meant we missed eating with our friends on the mornings.

Beer:

So had drinks in there on the Friday night. They did have a good selection of well kept, local real ales which were very nice but we were chased out on the dot by the Manager.

Breakfast:

Saturday morning we wandered over for our breakfast. The breakfast was excellent. Lovely plump sausages, black pudding , egg, bacon, beans, mushrooms lots of toast and selection of jams/spreads, you could tell it was quality food. Fresh orange juice, selection of teas, coffee and a charming French waiter who saw to everybody’s needs with good humour.

Booking:

Our friends started arriving and funnily enough half of them too had expected to stay at the Red Lion but were shoved into the over-flow of the Holiday Inn.

We booked for this in February on-line through the Red Lion Website but one of our friends rang the Red Lion in April, they said they were fully booked and suggested the Holiday Inn, he said he was persistent and they said they would book him in at the Red Lion. So we reckon he got our room by being persistent.

Late night bar:

The wedding party had a deal with a late night bar. On the Saturday when our friends arrived one of them overheard the Bar Manager saying to the barmaid "I might close at 11pm or I might close at 12pm, I'll decide later tonight" when we went over to the bar at 10:30, he said "no we're closing at 11pm." So he had decided to close it on a whim. Luckily the Holiday Inn were more accommodating and actually had a late bar as advertised.

Tea:

On the last day we went in to the Red Lion for a cup of tea after our walk. It is the worse and most expensive cup of tea we have ever had. £4.50 for a tiny tea-pot for 2 people (the bar menu stated £2.25 pot of tea for one) which would be cheaper at Betty’s. I think someone had put a scented tea bag in the pot and had not washed it out properly because it tasted of milky flowers. When I took it back the barmaid was surly and pointed to the teabags and said “look I got it from the pot that says English Breakfast Tea” as the individual tea bags were not labelled and just shoved in pots, I suggested a mix up and I asked if I could have a labelled tea that had been displayed at breakfast. “They’re the same bags” (lie) and she reluctantly threw the tea away and swapped for another bag and pot which confirmed my suspicions as the tea was ok this time but of course there was only enough for 1 cup each.

Summary:

If only the Red Lion had the staff attitude of the Holiday Inn and were honest with their booking system then there could be a significant improvement.

Room Tip: Get a written confirmation stating the Red Lion if you want a room here and not the Holiday Inn.
See more room tips
  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank artanabart2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

Traveller rating
    101
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    55
    44
    32
See reviews for
53
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57
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 May 2012

After spending the day at duxford air museum myself and my family decided to treat ourselves to an evening meal at The Red Lion, and what a treat it was.

The staff were extremely welcoming and the setting was warm and cosy, perfect after a day spent outside in cold weather. The menu had plenty of dishes and there were also a few specials, we were spoilt for choice.

All in all we had a great experience and will deffinitely be visiting again soon.

  • Stayed March 2012, travelled with family
    • Value
    • Service
Helpful?
1 Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 May 2012

My wife and I was recommended by a local to sample the food at the red lion.

We had been there many years ago and decided to give it a try for old times sake.

On arrival, we were very pleasantly surprised to see such a face lift to what we remember.

The restaurant had been designed to perfection giving a relaxing atmosphere but a touch of intimacy but, at the same time privacy, as each table had a feel of seclution albiet in tasteful surroundings.

The food was brought to our table in a very modern and sophisticated way. Our steak which was cooked to perfection arrived on a wooden platter with the accompanying vegetables in small baskets.

Overall, we found the experience very pleasing and would certainly recommend it.

Regarding price, it is not cheap and chearful if that is your bag, but well worth the little extra to receive a touch of sophistication.

Well done to the team who looked after us.

See you soon.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank martin f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeduxford, General Manager at Red Lion Whittlesford Bridge, responded to this review, 11 May 2012
Dear Guest

Thank you for your feedback and welcome back after all these years.

It was a very pleasing review to read. We do try very hard to ensure all our customers leave happy.

The most important area of any review is to share the findings of our customers with the team. All types of feedback is positive, if customers are telling you there is issues then you have got to sort these and quick. With positive feedback it gives the team a welcomed boost but is also the catalyst for the team to strive for even better.

We all very much appreciate your comments and thank you for sharing these with us.

We hope you will return in the near future.

Kind Regards

Ross Ferguson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2012

My wife and I was recommended by a local to sample the food at the red lion.

We had been there many years ago and decided to give it a try for old times sake.

On arrival, we were very pleasantly surprised to see such a face lift to what we remember.

The restaurant had been designed to perfection giving a relaxing atmosphere but a touch of intimacy but, at the same time privacy, as each table had a feel of seclution albiet in tasteful surroundings.

The food was brought to our table in a very modern and sophisticated way. Our steak which was cooked to perfection arrived on a wooden platter with the accompanying vegetables in small baskets.

Overall, we found the experience very pleasing and would certainly recommend it.

Regarding price, it is not cheap and chearful if that is your bag, but well worth the little extra to receive a touch of sophistication.

Well done to the team who looked after us.

See you soon.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank martin f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 17 April 2012

We had just returned back from a short stay in Ypres, Belgium, and had booked the Holiday Inn for 1 night stopover. We booked The Red Lion as recommended, even though we thought it was over priced. The starters were very disappointing, all over £6.00, the whitebait was unpleasant, bland and tasteless. Mushroom and goats cheese was tiny and not as described. The souffle was a dried ball of something the was not a souffle! The 'Welsh rarebit' was okay, but you can't really do much wrong with 'cheese on toast'! The Chicken Kiev's were not crispy, but okay, but for £15 for a chicken breast they should be! The 3 Lamb chops were tough and could not be cut off the bone, and the tiny amount of onion gravy was pathetic. The staff were pleasant, but reminded us of America with their 'over have a nice day' attitude. When asked was everything okay, we said no......we never usually complain, we were offered a free sweet which we refused, so they gave us 15% off the bill. Which was still over £100 for 4, which did include 2 bottles of wine, the red was not good. the rose was okay, but the only choice. It was a very disappointing end to our holiday,

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank madjamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Duxford hotels

Ashby-de-la-Zouch, United Kingdom
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Very conveniently located next to the train station, this hotel has a lot of character with its quirky lay out and fantastic pub. This is a hotel which is a pub on the ground floor and the rooms are on the first floor.
Reception and bar are combined, giving a pleasantly informal feeling during the check in. My room was a single room, with a nice modern design with a cosy feeling. Besides the quite small size, the room was well thought, with a desk, a large flat TV, coffee making facilities, hair drier, full body mirror and even an iphone charger-sound system! Plenty of free, conveniently located sockets to charge all my electronics (not the usual ‘dive under bed’ or unplug the TV). The bed was really comfortable. The shower was powerful.
The staff were very friendly and helpful, they made everyone feeling welcome. The pub had a good choice of food (I didn’t try it but other people seemed to thoroughly enjoy it).
The only disadvantage was the noise, if you are in for an early night or a morning lie in. I could hear the noise from the pub until 11 pm, and it started again at around 6:15 am as staff started preparing breakfast for the guests. This didn’t interfere with my sleeping, but if your plans are for a relaxing stay you should enquiry about a quiet room, if there are any available, it’s worth staying in this hotel.
I would definitely stay there again.

Room Tip: Ask for a quiet room, away from the pub noise.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlyDna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeduxford, General Manager at Red Lion Whittlesford Bridge, responded to this review, 6 April 2012
Dear Guest


Thank you for your review and feedback.

We are very happy to hear you enjoyed your stay with us. The hotel has been refurbished fully which finished in September of 2011. That said, whilst it is great having a shiny new hotel, it no use unless our staff (our most valuable asset) are friendly, happy and approachable.

I apologies about the noise however your feedback helped eradicate this issue for other customers, so a big thank you for passing this on to us.

It is great to hear you will return and we very much look forward to welcoming you back and hopefully this time you get the opportunity to try our food, you won't be disappointed.

Kind Regards

Ross Ferguson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 January 2012

Just want to say a massive thanks to Ross and Leanne for making our wedding day so special. We were the first wedding after the grand opening and had the best day of our lives so far. Everything went to plan, apart from my lilys not opening as I wanted them, just me being picky and totally my fault for not putting them in a warm room early enough! Anyone that is looking to have their wedding here will be very impressed and will have chosen one of the best venues in south cambs. Convenient for guests as next to the station and plenty of top quality accommodation. Everyone commented after the day about how nice the food was and the service was brilliant. Very well done. Can't wait till our anniversary meal :-)!!! See u soon! X

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zoie85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeduxford, General Manager at Red Lion Whittlesford Bridge, responded to this review, 23 February 2012
Dear Guest

Thank you for taking the time to write your review on our hotel.

Firstly, thank you for being our first wedding. It was a real boost to us all here at the red lion to read how much you enjoyed your special day with us.

The venue really is unique and the ideal place to get married.

I hope you enjoy the rest of your lives together and our sincere thanks for your custom.

Kind Regards

Ross Ferguson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Whittlesford Bridge

Property: Red Lion Whittlesford Bridge
Address: Station Road East | Whittlesford Bridge, Duxford CB22 4NL, England
Region: United Kingdom > England > Cambridgeshire > Duxford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Duxford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Red Lion Whittlesford Bridge 4*
Number of rooms: 18
Reservation Options:
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