Attending a wedding locally, booked here for 2 nights in preference to the Holiday Inn as we thought the Red Lion would have more character.
One good point - the staff were generally very pleasant and tried to help. It seems that their inability to help reflects more on the poor senior management of the place - lack of consistent attention to important points, lack of addressing basic things in the rooms.
Bedroom was tiny. If we had been warned - we booked well in advance - we could perhaps have paid extra for a larger one but it wasn't mentioned and the place was full with a function.
No storage space at all - no shelving or flat surface - apart from some pegs in the wall with hangers.
One side of bed had no bed-side light; the other side had a bed-side light but it was hanging off its stand and appeared dangerous; this was tightened up on request but should never have been left in that state.
Bathroom - no plug in wash basin; it was clear when we asked for one (none available) that our room wasn't the only one with this problem.
The shower was a disaster waiting to happen. No screen or curtain and you have to crouch in the bath to use it.
It's no good being told that it's an old place as an excuse for the defects; there are many very old places in this country which maintain a very high standard.
Use the Holiday Inn; those in our party who stayed there seemed perfectly happy with it.
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