Stayed in the South Lodge , this is a remote building away from main hotel with no reception , firstly I would say stay in main hotel if you like the security of having staff available during the night without going to fetch them from main building , we had a fire alarm at 0650 in morning it took 15mins for this to be noticed by night porter and only when we went to fetch him , there was no fire evacuation policy put into place and we waited outside in rain and when porter turned up he just turned off alarm and left without checking if there was maybe a fire, I complained to the local council and head office of Best Western about this very unsafe practice , the porter in main hotel said he didn't hear alarm as for the south lodge only a light flashes if alarm is going off and as he was not at reception at time did not see this, Mr Little General Manager has advised they have a evacuation policy and have regular checks from the local fire safety department , yes maybe you do but it wasn't carried out on this occasion, lucky there wasn't a fire!
- Official Description (provided by the hotel):
- Located on the banks of the Teign estuary, BEST WESTERN Passage House Hotel offers a comfy-contemporary atmosphere for any business or leisure stay. With a total of 90 well appointed hotel bedrooms with en-suites and holiday apartments which have spectacular South Devon riverside views and a luxurious leisure suite with a Steam Room, Sauna and well appointed Gym. Our Beauty Salon offers a range of treatments, massages and aromatherapy. Centrally located between the busy city of Exeter and sea side town of Torquay, BEST WESTERN Passage House Hotel is a unique location that ensures that you and your guests will enjoy the benefit of a delightful riverside setting as well as the unique accessibility whether they are travelling by road, rail, or air. All this makes BEST WESTERN Passage House Hotel one of the most perfectly positioned venues in Devon. Situated just off the A380 and M5, our conference hotel in Devon is only 15 minutes from Exeter city centre and offers ample free parking and complimentary WiFi. ... more less
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- Also Known As:
- Passage Hotel Newton Abbot
- Best Western Passage House Hotel Kingsteignton, Devon