My friends and I decided to take advantage of the recent groupon offer for afternoon tea as it was my friend's birthday. It also entitled us to be able to use the facilities for the day as well as booking beauty/spa treatments, which we did. When we arrived we were told there had been a mix up with appointments and whilst the booking stated the correct 50 min manicures in the diary, the person who booked us in only allocated 30 mins each treatment not 50. We decided to send the birthday girl in for her manicure, leaving my friend without a treatment as they were fully booked. When we expressed our disappointment, we were asked to wait in the relaxation room and a member of staff would join us to discuss the matter/solution. Nobody came, even after approaching reception for the second time. We weren't shown any facilities, offered gowns or slippers, just left waiting for over an hour. When it was time for our afternoon tea, the waitress informed us we had an option of a hot beverage or a glass of fizz but the terms stated both, so we were asked to take our phone showing the groupon to the reception desk to show them so we didn't have to pay for our pots of tea.
A member of staff did come and speak to us finally and took my friends number but we were ready to leave by then. It was a complete waste of time and terrible customer service, especially after witnessing the service that other parties then received.
We have since received an offer of a free 30 min treatment each (not on a Saturday) but we don't live I'm the hull area - one being Manchester so is useless.
I won't be recommending the front of house service at this hotel or be planning to visit again any time soon.
- Official Description (provided by the hotel):
- 2017 is Hull’s year, the Hallmark Hotel Hull is the only place to enjoy it from. The hotel has dramatic views over the iconic Humber bridge and is located just a short 10 minute drive away from Hull city centre. There is plenty of on-site parking at the hotel, along with free Wi-Fi, 95 bedrooms including family suites, 17 acres of wonderful grounds and even a helipad is available for helicopter access to the hotel. Why not enjoy a delicious meal in the Brasserie or wine bar or relax by watching BT Sports from the comfort of the lounge. Unwind with the help of the beauty/fitness/treatment rooms, sauna and gym. The hotel also has five meeting rooms with capacity for up to 200 delegates and some beautiful grounds, ideal for wedding photos. ... more less
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- Also Known As:
- Hotel Elizabeth Hull
- Hallmark Hotel Hull North Ferriby, Yorkshire