I could have so easily gone for the four and five stars as my stay here was a pleasant surprise very good value, excellent room great staff in and around the bar, restaurant and housekeeping.and up untill 1pm on the Sunday of my weekend stay it had been almost faultless.
My booking was through the hotel website and on a prepay deal to which I added a late check out, robe hire and breakfast my confirmation included the information that it had been paid in full in advance. On initially receiving the bill on leaving I had recordered myself exactly what I was due to pay for the extras, to my surprise the bill was significantly more and it actually felt a bit of a battle to prove they had it wrong including recharging the extras and attempting to charge for four breakfasts when I had actually pre paid for two. At one stage the receptionist asked me for my bank statement and proceeded to inform me I had got a good deal!! I am afraid that left me reeling and once sorted having had to get the bill altered three times before it was correct I emphasise the word correct rather than satisfied as the hotel was at fault not the customer/guest which was how it felt! I just left feeling angry and disappointed. Such a shame that maybe one apparently "small" issue soured a good experience but these are important points that should not be wrong! Having had good customer care and also exceptional customer care elsewhere and having experienced a very different approach from other hoteliers when they make a mistake by simply giving depth and meaning to an apology I would not return! I did however leave my advice and comments with the said receptionist at the time.
- Official Description (provided by the hotel):
- 2017 is Hull’s year, the Hallmark Hotel Hull is the only place to enjoy it from. The hotel has dramatic views over the iconic Humber bridge and is located just a short 10 minute drive away from Hull city centre. There is plenty of on-site parking at the hotel, along with free Wi-Fi, 95 bedrooms including family suites, 17 acres of wonderful grounds and even a helipad is available for helicopter access to the hotel. Why not enjoy a delicious meal in the Brasserie or wine bar or relax by watching BT Sports from the comfort of the lounge. Unwind with the help of the beauty/fitness/treatment rooms, sauna and gym. The hotel also has five meeting rooms with capacity for up to 200 delegates and some beautiful grounds, ideal for wedding photos. ... more less
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- Also Known As:
- Hotel Elizabeth Hull
- Hallmark Hotel Hull North Ferriby, Yorkshire