Terrible customer service from the landlady who seemed to be intoxicated. Myself and my family were at a friends wedding reception and near the end of the night the landlady was swearing at the Dj for going slightly over his time . I went over to speak and said how inappropriate it was to be shouting especially in the presence of young children and that no one wanted any arguments on what should of been a memorable night for good reasons not bad. The landlady was not interested and showed no respect for anyone and continued to go into the next room leaving paying guests frustrated at her bad attitude. As I was leaving herself and a member of staff continued to stare as I was passing and we exchanged words. As I spoke I explained that she should not of spoke the way she had as that is not how you manage an establishment and guests. I was also quite shocked at the poor buffet arrangement , it was poor quality and the bride and groom felt they had to apologise for the lack of food !! Apparently desserts were also missing . This landlady showed no regard to anyone and needs to learn how to speak to customers not in the manner she did. Will not be visiting again .
- Official Description (provided by the hotel):
- The Albany Hotel is located just outside Heywood centre with rooms from only £35.00 we have Karaoke every Friday and Sunday and Live singers every Saturday,also Quiz/Bingo Curry night every Wednesday. We have a fantastic Function room and provide Buffets etc Our Restaurant offers fantastic value for money with excellent home made food and a special Sunday carvery from only £4.95 ... more less
- Also Known As:
- The Albany Hotel Heywood, Greater Manchester