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“Wedding reception spoilt by landlady” 1 of 5 bubbles
Review of The Albany Hotel

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The Albany Hotel
Ranked #1 of 1 Heywood B&B and Inns
england
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Wedding reception spoilt by landlady”
1 of 5 bubbles Reviewed 5 August 2014 via mobile

Terrible customer service from the landlady who seemed to be intoxicated. Myself and my family were at a friends wedding reception and near the end of the night the landlady was swearing at the Dj for going slightly over his time . I went over to speak and said how inappropriate it was to be shouting especially in the presence of young children and that no one wanted any arguments on what should of been a memorable night for good reasons not bad. The landlady was not interested and showed no respect for anyone and continued to go into the next room leaving paying guests frustrated at her bad attitude. As I was leaving herself and a member of staff continued to stare as I was passing and we exchanged words. As I spoke I explained that she should not of spoke the way she had as that is not how you manage an establishment and guests. I was also quite shocked at the poor buffet arrangement , it was poor quality and the bride and groom felt they had to apologise for the lack of food !! Apparently desserts were also missing . This landlady showed no regard to anyone and needs to learn how to speak to customers not in the manner she did. Will not be visiting again .

Stayed August 2014
Helpful?
8 Thank Paulajayne_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
    29
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    4
    13
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Unfortunately this is the second review I have written so my real feelings obviously won't be published!!!! We had a wonderful evening for a family wedding which came to a terrible end with the worst display of customer service I have ever seen. The land lady who was very drunk started to verbally abuse the customers and DJ, using foul language in front of small children. As much as people tried to reason with her, she just continued to shout and swear. All this was down to one last record. A 'slowy' to end the night for the bride and groom. Nothing at all that warranted this disgusting display. To make matters worse, one of her entourage (which I believe to be the land lord) went marching over to the DJ in a menacing manner. In an attempt to calm things the bride tried to talk to him and her grabbed hold of her to move her out of the way and carried on with his mission. (All DJ's please be aware that your equipment is at risk as he felt it acceptable to switch it all off at the mains)
For a wedding reception to be completely ruined in this way is nothing less than criminal and memories the bride and groom will certainly not treasure.

  • Stayed August 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank liz187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Heywood hotels

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 3 August 2014 via mobile

The buffet was crap. Lifted the tin foil off the cooked onions to find fruit flies. The land lady was rude aragant n under the influence of alcohol never again as they ruined the wedding. Bar staff was rude no customer service.

Stayed August 2014, travelled with friends
Helpful?
5 Thank Nichola P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochdale, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

They spoilt my friends wedding, they were supposed to have catered for 50 guests. Catered for about 20, which was just as well because it was only fit for the bin. And the desserts that were paid for were non existent. The fruit flies which there were plenty had a wonderfull time. All in all a waste of food and money avoid this place at all costs.

  • Stayed August 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Kim111136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontefract, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

Had an awful experience last night, would not wish it upon anyone! Went to my mums wedding function which was going well until around midnight when the 'landlady' came in (intoxicated) swearing at the DJ in-front of my children, very poor customer service and very impolite to say the least. Today we released that the buffet provided by 'The Albany Hotel' was not up to the standard as was set out in the menus provided on booking, they missed the deserts and was very overpriced for the quantity provided. I am absolutely disgusted.

  • Stayed August 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level Contributor
225 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

I stayed here as I was attending a wedding reception downstairs.

Booked over the phone and confirmed some details by email.

Received a warm welcome on the day and was shown to my room and the vagaries of the TV and back door were explained.

Decent sized room with hospitality tray and TV with many channels. Small "bath"room with shower was functional

Bed comfortable enough and slept well.

I had been asked when I wanted breakfast when I arrived.

It was freshly cooked for me when I went down and was just the job.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank BasilsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

A huge thank you to Paula and Wayne for putting on a fantastic wedding reception for us. Also a huge thanks to the lady chef (sorry I don't know her name)... the food was second to none and all our guests commented on how good it was (at a very reasonable price).

The room was made up perfectly with some of our own decorations but also some additional extra touches from Paula which finished it off nicely.

As we got married abroad it was a lovely touch to be able to play our photographs on the big screens and let our guests share our special day.

Definitely recommended to anyone looking for a fantastic function room.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RedMancManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Albany Hotel

Property: The Albany Hotel
Address: 87-89 Rochdale Road East, Heywood, Rochdale OL10 1PX, England
Region: United Kingdom > England > Greater Manchester > Rochdale > Heywood
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Heywood
Price Range (Based on Average Rates): £
Number of rooms: 3
Official Description (provided by the hotel):
The Albany Hotel is located just outside Heywood centre with rooms from only £35.00 we have Karaoke every Friday and Sunday and Live singers every Saturday,also Quiz/Bingo Curry night every Wednesday. We have a fantastic Function room and provide Buffets etc Our Restaurant offers fantastic value for money with excellent home made food and a special Sunday carvery from only £4.95 ... more   less 
Also Known As:
The Albany Hotel Heywood, Greater Manchester

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