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“Best Wedding”

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Best Western Plus Lancashire Manor Hotel
Ranked #1 of 1 Hotels in Skelmersdale
Certificate of Excellence
St Helens, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Wedding”
Reviewed 1 August 2014

I stayed at the hotel and attended my Son's and new Daughter in law's wedding 27th July. Everything was perfect. Every staff member we met was so helpful. Nothing was too much trouble. The wedding went without any hitch. The food was perfect and commented on by the 120 guests that sat down for the day reception plus the further 80 attending in the evening. Congratulation to all of the staff that helped to make it such a perfect day for our families and friends.

Room Tip: We stayed onthe ground floor due to mobility problems. Can't comment on other parts of the hotel...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank jacfran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 14 August 2014
Thank you for taking the time to review the Lancashire Manor Hotel and for your kind words.

I am pleased to hear how everything was perfect for your special day, please keep us in mind for any future events you may have. I will be sure to pass on your compliments to each department, as the staff prides themselves on customer service.

We look forward to welcoming you back to the Lancashire Manor for future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
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    116
    49
    17
    7
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Level 5 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 August 2014 via mobile

The hotel building is lovely, looks nice, and it's comfortable, it's the food and service that let's it down.

Room 46 is nice, no bath, just a shower, not a problem for me, but if you like a bath, would be best to request a room with a bath when booking. Fairly clean, not dirty but not sparkling clean.

Reception, nice and friendly, swift service with a smile, got the drinks mixed up on rooms upon check out.

Bar area, comfortable chairs, tv, clean, had to wait a few times for bar lady as she serves in the resteraunt too.

Restaurant, food was Ok, definitely nothing to shout about. Had soup starter, was Ok. Belly pork main, under cooked and sauce was greasy. Desert, had a Sunday, wafer biscuit was stale, could not even bite it. Service, not just on our table, on other tables too, was slow, and food was not coming out together for another table.

To finalise, lovely building, service and food should be better.

Stayed August 2014, travelled on business
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 14 August 2014
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel.

I am sorry to hear that on this occasion your stay was not to your satisfaction. As you can see from other guest reviews; the hotel maintains a very high standard throughout each department.

We hope to welcome you back to the hotel, next time you are in the area, so that we may have a second chance at providing you with the Lancashire Manor Hotel’s excellent standard of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We attended a friends wedding at this hotel and had the most wonderful time. The Great Hall looked fantastic and the staff and the food were very good. My friend the bride and her new husband said they could not of asked for anything else, well done everybody at the Lancashire Manor.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 1 August 2014
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel.

I am pleased to hear what a wonderful time you had; the Great Hall really does have the wow factor and proves very popular for weddings.

Please keep the hotel in mind for your future events; we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 July 2014 via mobile

Six of us stayed here 19th July as a much needed stop off on our drive home to S Wales from our holiday in Scotland. Arrived 2pm and booked in straightaway by lovely welcoming receptionist. Rooms were ok, reasonable size but bathrooms look a bit dated. Spent a few hours sitting in lounge relaxing and although there was a wedding on it didn't really disturb us. Had lovely bar meals and good selection to choose from. Barman could benefit from spending a bit of time with the receptionist to learn how to speak to guests - my Dad is hard of hearing and barman was rather sharp with him when he didn't hear him straightaway. He was quite short with me too so don't think incident with my Dad was a one off. Unfortunately not such a relaxed night's sleep as the wedding disco was still going into the early hours and we'd kept our windows open as it was a very warm night. Gave up at 1:30am and got up to close windows, then it was too stuffy to sleep. Breakfast was good, decent selection of items. Lack of sleep made me think we'd have been better off pushing through and doing the drive home all in one go and saved ourselves some money! Don't think it's acceptable to have music blaring until early hours when there are other guests staying who are not part of the wedding.

Stayed July 2014
Helpful?
Thank NicDanStephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 25 July 2014
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel.

I am sorry to hear of the problems that occurred during your stay. As you can see from other guests reviews; this is not the usual standard kept by the hotel. I have spoken to the relevant heads of department who will use your feedback to offer a superior experience for future stays here at the Lancashire Manor Hotel.

Please keep us in mind for future visits to the area so that we may have a second chance to show you the high standards and excellent facilities’ we can offer
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Northampton
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 July 2014

We were here for a weekend away in March. We wanted to visit various places in the are including Liverpool and Aintree. Had a wonderful weekend. Hotel was lovely, ambience very good, staff wonderful and helpful. Dinners were very good and plentiful. Perfect for us.

  • Stayed March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ellen072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 25 July 2014
Thank you for taking the time to review the BEST WESTEN Lancashire Manor Hotel. I was pleased to hear how much you enjoyed your stay.

The hotel is ideally located for the places you were visiting, Liverpool and Aintree, as we are located just off the M58. As the hotel is just 2 minutes from the M6, we are ideal for other areas such as Wigan, Manchester and St Helens. Should you be visiting any of these areas on future trips, please keep the Lancashire Manor Hotel in mind; we look forward to welcoming you on your return.
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Yeovil, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014

Overall a fair price for 2 nights, but let down by poor location in middle of Trading Estate with no local amentities and the Breakfast had limited selection compared with other BW Hotels and the hot food was tired as it had been out under heat lamps for a long time. This was a bit of a let down as the Evening Meal had been very enjoyable.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review, 25 July 2014
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel.

I am sorry to hear the hotel did not meet with your expectations on this occasion. As you can see from previous reviews, this is not the usual standards that guests experience. Although the hotel is located by a local business estate, we have found being close to the M6 and M58 very convenient for guests.

We hope to see you return to the Lancashire Manor Hotel so that we may have a second chance to provide you with the high standard of service we keep.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lancashire Manor Hotel

Property: Best Western Plus Lancashire Manor Hotel
Address: Prescott Road | Wigan, Skelmersdale WN8 9QD, England (Formerly BEST WESTERN PLUS Lancashire Manor Hotel)
Region: United Kingdom > England > Lancashire > Skelmersdale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skelmersdale
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Plus Lancashire Manor Hotel 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
The hotel is ideally situated just off Junction 5 of the M58 motorway, 3 minutes from J26 of the M6. Therefore it is ideally located for for Wigan, Skelmersdale, Ormskirk, Liverpool (just 20 minutes away) and Manchester Airport. Lancashire Manor dates back to the 16th century. Today the hotel offers an eclectic mix of the traditional, tastefully blended with the modern facilities expected by our discerning customer, including fibre optic data lines, Wi-Fi, Flat Screen TVs, soft duvets and great showers. ... more   less 
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Also Known As:
Hotel Lancashire Manor
Best Western Plus Lancashire Manor Hotel Skelmersdale

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