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“Comfortable Hotel - Brilliant Staff”
4 of 5 bubbles Review of Rothley Court

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Rothley Court
Ranked #1 of 1 Hotels in Rothley
Certificate of Excellence
Northumberland
Level Contributor
99 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Comfortable Hotel - Brilliant Staff”
4 of 5 bubbles Reviewed 27 March 2014

This is my second stay at the hotel and again a very nice stay. I ate in the bar, mixed grill good quality and superb view. I would recommend staying here and it is on my list next time I visit the area

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 5 April 2014
Thank you for taking the time to review Rothley Court and we are glad that you enjoyed your stay with us and look forward to seeing you again in the future.
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617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

I recently went to a wedding at rothley court hotel prior to this stay I have never been here so i done my usual trick of looking at all the reviews. They were very mix so my mind was still open. When we arrived the location was just wonderful so picturesque and tranquil. Went to get checked in the receptionist was really polite and told me everything I needed to know. I was staying in the court mews just across from the main bounding, so I was a little sceptical of how fresh and in keeping with the hotels style it would be. When we got into our room we were not disappointed. Completely in keeping with the style very modern and fresh, bathroom was what you needed with a bath and they supply tea, coffee and biscuits which is always a nice refreshment! The wedding went smoothly and the staff were very friendly and helpful. The wedding meal was lovely. And the evening reception was great. Returned to our room and had a peaceful sleep. In the morning breakfast was great a wide variety of food just what you need. You have to be checked out by 11. Went to reception was checked by "Ben". He was very polite and went through everything with us.

All in all what a pleasant stay and I will be recommending it to all my friends.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nthorne63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 5 April 2014
Than you for your kind comments and I have passed them onto Ben as it is always nice to have positive feedback.
We are glad that the Wedding went so well and you enjoyed your stay with us, I do hope that you will come and stay with us again in the future.
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Leicester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

Spent a lovely evening at Rothley Court to celebrate my parents' Golden Wedding Anniversary. Visited earlier on the day and left table decorations which the staff dealt with for me. The staff were very attentive and the food was lovely. We will definitely be visiting again soon. Thank you

  • Stayed March 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Wendy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 5 April 2014
We are please that your celebration went well at Rothley and I have passed on your comments to the staff, I do hope you will come and dine with us again in the near future.
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Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 17 March 2014

i feel so let down. i feel in love with the place so i wanted to get married there. got a appointment to book it waited for 45 minits to be told that the lady could not c use .think how i felt came away crying.

  • Stayed March 2014, travelled as a couple
    • Service
Helpful?
7 Thank Anne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 16 March 2014

After booking the wedding they had a turnaround of 3 different wedding planners. Eventually the latest Wedding planner emailed us ALL guests details for the date saying they were in our party - none of the guests they gave details for were in our party, a disregard for data protection. Told by planner they would set up the room, then next planner decided she wouldn't do it. We set up rooms the day before the wedding, On the day of the wedding, chairs were missing from the top table, although the places were laid out. Also staff had removed our wedding boards (deciding they were for the wedding party the following day) and we found them stacked in the chapel with the next day's things. The day after the wedding they lay out all our things for collection - our cake boxes were missing, I asked for them and was told "IF we find them we will get in touch" I eventually (after contacting head office) received an email from wedding planner "not our responsibility you brought it on to our property" I asked them to pay for our things as they were the ones handling them, lo and behold my brand new cakes boxes "appeared" with wait for it..... CATERING STICKERS on them. Well used after all this time by Rothley Court. The manager apologised and said they had been using them. They hadn't gone missing at all. We agreed I would collect them. When I arrived the receptionist knew why I was there and was VILE to me, giving her opinion as to why they kept my boxes, she was shouting at me and didn't care who heard. I said to her I didn't know why she was getting involved I'd agreed with the Gen Manager to collect these as they are mine, that was a red rag to a bull and she continued to shout even though there were other guests there. Absolutely VILE staff, I was shocked and I left crying. I wrote to head office again and received a letter saying they would re-train the receptionist in customer care... There are still things missing from that day that only their staff were using on our behalf, the manager said he would reimburse us for them.... 6 months later... no sign of it. Would we go there again, no chance. Will our other family weddings be held there, no chance. We have had another family wedding since that one and that was at Sutton Bonnington Hall where the staff were kind and helpful and none of our things went "missing".

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Familytraveller470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 5 April 2014
We are very sorry that we were running late for your appointment. The Wedding Co-ordinator was running 30 minutes behind on her scheduled appointments that morning as The Rothely Court Hotel is a very popular venue. We would not tell customers that we are unable to accommodate them, another member of staff, very knowledgeable about weddings, had offered their help until the wedding coordinator was available. We look forward to seeing you at your rescheduled appointment on Wednesday.
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Birmingham, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 14 March 2014

Booked this hotel in January to be close to Victoria park for kasabian concert.This was booked for a birthday present and you would not expect to be told in the middle of march that our room was no longer available.Hotel offered us a room in a sister hotel.Not good enough if we wanted a hotel further away we would have booked it in the first place.Very suspicious feel we are being fobbed off for booking through Booking.com and not direct with the hotel

Stayed March 2014, travelled as a couple
Helpful?
5 Thank ROBERT B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 5 April 2014
We are very sorry that your room had to be rebooked from Rothley Court Hotel to one of our sister hotels in Leicestershire. The error was due to a technical issue when reloading our booked system after we were closed for our refurbishment. We dealt with this issue the instant we became aware that there had been a problem. We take bookings through a number of third party agents and do not single out customers based on their chosen booking channel. Again we apologise for the inconvenience caused.
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London, United Kingdom
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

We stayed last week, and on the whole enjoyed our stay. Although our room was across the car-park, it didn't bother us, but we did have problems sleeping every night because the beds are far too small. We actually changed rooms after the first night because the room was quite small, dark and the bathroom was also dark.

I find it difficult to believe that with all the money spent on the refurbishment: that the architect/designer allowed beds to be specified that are too small in this day and age. Both rooms were wide enough to accommodate queen/king-sized beds, and yet both were only 1.5m wide. We mentioned this to the manager and were informed that all beds were small doubles, and they could not move us to a comfortable, larger one.

The staff were all really excellent, polite and responsive, Christina the waitress was amazing as was Alisha too.

The food menus are extensive and we enjoyed all the meals we had at Rothley Court.

We couldn't use wifi in either room, and had to use communal areas to access it.

Despite it's refurb., there were areas that required thorough cleaning, e.g. the dining room where lower parts of furniture were very dusty, and food on the floor from the previous day. The stairs in the annexe which require vacuuming.

All in all, a pleasant stay, however, we won't be returning as the beds meant we couldn't sleep properly. Maybe this has been designed with commercial travellers in mind, i.e. single occupancy?

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LittleIbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Rothley Court, responded to this review, 7 March 2014
We are glad that you enjoyed Rothley Court except for the small bed, I have passed on your comments to the people concerned to see whether we can change the beds to larger ones where possible.
Thank you for taking the time to review Rothley as all comments are useful to us.
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Additional Information about Rothley Court

Property: Rothley Court
Address: Westfield Lane, Rothley LE7 7LG, England
Region: United Kingdom > England > Leicestershire > Rothley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Rothley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rothley Court 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Rothley Court Hotel Rothley
Rothley Court Leicestershire

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