This hotel is local to our residence, so it is not a venue that is used for full hotel facilities. However, we did stay some two years ago because of a house emergency and found the B and B stay was very good. It has recently had a large refurbishment programme carried out which was needed. It has considerable character dating back some centuries ,(has its own chapel) and excellent grounds.
The restaurant has improved greatly in the last few months and the food and cost are of excellent quality. The waiting on staff were also very good. We shall be reurni9ng to use the restaurant.
However! This hotel is let down by the "front of House" Staff. Reception and the bar can only be described as totally indifferent attitude. It took phone calls over two days to book a table for lunch.The telephone just did not get answered.
Having finally got an answer on the morning of the booking, we arrived for lunch. The receptionist completely ignored us, more interested in the computer programme. The bar staff also showed the same attitude, stating if I did not know the table number that had been booked for me, I could not add our drinks to the lunchtime bill, and would have to pay at the bar at the time of ordering.!.
Neither of these responses, coupled with the lack of telephone answering, inspired me with confidence.
Fortunately the lunch dining restored some of the confidence.
Having spent many years staying in hotels throughout the world at all levels, if I was considering visiting the this area in the future and staying at the Rothley Court, I would not consider it for a stay. However, I would eat in the restaurant only.
The relevant staff need to be reminded that first impressions are paramount to overall opinions and they certainly need training to achieved some level of customer care.
My overall grading shows my opinion of the hotel in general and does not reflect on the restaurants grading which is very good.
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- Also Known As:
- Rothley Court Hotel Rothley
- Rothley Court Leicestershire