I stayed at Dalhousie back in feb for four days over valentines, my boyfriend had booked it for us and paid well in excess of £600 just for the room, we also had use of the spa and ate in the orangery.
for a start the driveway up to the castle is disgusting and littered with potholes, the sign for the castle was mostly concealed under weeds and bushes and looked like it hadn't been updated since the 60's, the building in itself is beautiful but they take advantage of this fact and charge ridiculously for what you actually get. we checked in but were not shown to our room as we should of been, we were told "its up the stairs and round the corner" by a receptionist who had already turned his back and walked away, in reality the stairs were at the other side of the castle and we had the go up three flights and down numerous corridors before we finally found our room. we stayed in the Robert the Bruce room which boasted of being "the ultimate luxury" far from it! it was dark and dank and pretty much all the furniture was falling to pieces, deep scratches were etched into most of the wood and the fabric was falling off the sofa. as for the bed, this had to be the worst bed I have ever slept on, it is so old and tatty that the bottom part is higher up so that when you lay down your feet are higher than your head! which is horribly uncomfortable! it is rock hard and the mattress is full of lumps and bumps, and so much for being "an authentic four poster bed" I realised what I was sleeping on one evening when I dropped my mascara and it rolled under the bed, the bottom base was a divan and balanced on top of that is another divan! followed by possibly the thinnest mattress I have ever seen, I couldn’t believe the sheer cheek of it! of course this is all heavily concealed by rotten sheets. we were paying £250 a night the stay on a makeshift bed! there were also thick cobwebs hanging from the bed canopy that were well within reach of a duster, also god knows were the spider was, i can only hope it didnt end up in the bed with us! the sheets were stained and scratchy and the towels were disgusting, the lighting in the room was far too dim and I could barely see in the mirror to put my make up on. all in all this was a room from hell and it made me horribly mad that they were taking our money for it! I seriously don’t understand how this place can brag of a 4 or 5 * rating when I have stayed in holiday inns that have been far more comfortable.
on a nicer note the food in the orangery was superb and there was one waitress in particular who was lovely to us each morning at breakfast, I don’t recall her name but she was probably mid 40's, with blonde hair and a beautiful Scottish accent, unlike the polish staff everywhere else in the building!
the spa is also nice but the the staff are not very attentive, my boyfriend had arranged a mud treatment for us and the girl lead us to the room were another couple were already sat, shooed them out and then made us sit in the previous couples leftover mud, she then told us she would be back in 20 mins to tell us the wash our mud off, she did not return so my boyfriend opened the door to check the time, 40 mins had gone by and our skin was starting to burn, also after this treatment we could not get back in the Jacuzzi pool as they had turned the water pumps off, we had paid for an experience that we weren’t being allowed to use.
I have never felt so ripped off in my life, all in all the place was filthy and seriously lacking in pride, they clearly think they can rip people off and get away with it thanks to a decade old 5* rating, and that is shocking, and what made matters worse is that we then went on the stay in a three star hotel in Edinburgh city centre that was everything I could of hoped for, and at £80 a night! spotlessly clean and beautifully decorated. so it just goes to show, a fancy name and fancy prices doesn’t give you a fancy experience...
Seriously, don’t waste your money in this hell hole
I would also just like to add that I am 19 years old, so if a teenager can find faults like this, I am pretty sure any high flying guest could too.
- Official Description (provided by the hotel):
- Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more less
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- Also Known As:
- Dalhousie Castle Bonnyrigg, Scotland
- Dalhousie Castle Hotel Bonnyrigg
- Castle Dalhousie