The location is amazing and the grounds are wonderful. I was there over a weekend for a wedding. The rooms are a little tired and the carpets are scuffed and worn but they are clean and well serviced with good heating and comfy beds. However the general service in the hotel is appalling. I phoned reception on a few occasions and my calls were never answered. The unwelcoming, monosyllabic man running the bar in the library, begrudgingly served one drink at a time with a huge scowl on his face at all times. The bar in the ballroom in the evening was "manned" by one lady who, despite working flat out, could not possibly serve in excess of 90 guests. The restaurant service was laughable!! The first evening it took over half an hour for our starters to arrive and then a further 45 minutes for the main course (not just our table, this was in the entire restaurant). The wedding breakfast (bearing in mind this was a set menu booked months in advance) took over 2 hours to arrive and was cold. Ever the desert course took 15 mins to arrive (surely these were already made up and on trays ready to go?) I ordered room service breakfast at 11pm last night to arrive between 7 & 7:30 and it arrived at 7:55 this morning...oh and finally, I ordered a return cab to the airport, via reception at check in. The receptionist dutifully wrote down all the details and contact numbers. This morning when I arrived at reception (with indigestion having had to eat my breakfast so quickly) I transpired that the cab had not been booked, thankfully it was a Sunday and I'd given myself plenty of time. On the subject of cabs, the fare in a regular black cab from the airport was £37 and the (not) booked cab to the airport was £25. If the catering manager of this hotel was replaced and the staff properly trained this could be a lovely hotel. There are no lifts or ramp and everything is on different levels so I would not recommend for people with disabilities.
- Official Description (provided by the hotel):
- Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more less
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- Also Known As:
- Dalhousie Castle Bonnyrigg, Scotland
- Dalhousie Castle Hotel Bonnyrigg
- Castle Dalhousie