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“Brilliant service”
Review of Dalhousie Castle

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Dalhousie Castle
Ranked #1 of 1 Hotels in Bonnyrigg
Reviewed 5 May 2014 via mobile

I recently attended Dalhousie Castle for a wedding and thoroughly enjoyed my time. The castle grounds were amazing and the overall running of the wedding was first class. I'd like to thank all the staff who were extremely helpful especially the barmaid Ashleigh who was really friendly and ran the busy bar smoothly.

  • Stayed: May 2014
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Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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795 - 801 of 1,436 reviews

Reviewed 2 May 2014

Wow, what a place. The old spooky castle with all it's history and menace is so full of character! Peter the porter provided added entertainment with all his chilling stories!

All the staff were excellent!

A+

Room Tip: The Wallace Room - Terrifying!
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  • Stayed: November 2013, travelled as a couple
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Thank BBurkex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Thoroughly enjoyed a recent stay at Dalhousie. We were looked after by a very polite, friendly and attentive young man named Jordan, and stayed in the India room which was lovely. The big fluffy robes in the rooms are a lovely touch.
The spa was brilliant, we were fortunate enough to use it at a relatively quiet time, which meant we got the Hydropool to ourselves, before having a nice dinner in the Orangery and visiting the chapel and exploring the rest of the castle.
The bed was extremely comfortable and we both slept like babies!
The following day we went for a walk around the castle grounds and down to the Falconry, where we were able to ask the staff lots of questions about the owls and kestrels, and then got to interact with the owls, which was a great experience.
We finished our stay by having hot drinks in the library, which is so cosy and authentic, with books dating back hundreds of years and board games for guests to use.
The castle has lots of reading available about the history of the castle and the lineage of the Earls of Dalhousie. You can also obtain some "paranormal stories" from reception if you are brave!
Would absolutely recommend Dalhousie as a lovely place to stay.

  • Stayed: April 2014, travelled as a couple
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2  Thank 1987Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Had an 1 night deal, db&b including bottle of wine. Dinner was good. Staff were friendly. and the breakfast was excellent. They seem to get a lot of weddings here we had a drink in the library only one waiter so he was struggling to cope. The room was clean enough allthough could do with upgrading. Nice grounds to the castle had a walk along the river bank which runs around the castle. On the whole a good overnight stay.

  • Stayed: April 2014, travelled as a couple
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Thank scottie747747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Stayed for one night during the first week of the Easter School holidays. Dalhousie Castle makes a fantastic first impression as you're approaching up the driveway and the gardens/grounds are breathtaking. The food in the Orangery (the cheaper of its two restaurants) was delicious and the staff were very friendly and efficient.

Sadly our room (at the very top of the castle (room 24), whilst being very spacious, was in major need of redecoration. The wallpaper was badly stained, the carpet ripped and threadbare in places and the sofa looked so old and dingy that I didn't even care to sit down on it. The bed however was large and comfortable though I had to resist the urge to take a peek at the mattress!

Similarly the "recently renovated spa" had flaky peeling paint on its ceiling and the little relaxation conservatory area, whilst lovely and bright, was found to be lacking. Only 2 sunloungers and a few chairs. The sunloungers had padded cushions which looked very old and stained and the sunloungers themselves (made from wicker) were broken and cracked and should be replaced immediately.

In my opinion, this hotel is far from being 4 star.

Would I ever recommend this hotel - NO.
Would I return to this hotel - NO.

Thankfully we didn't pay full price.

  • Stayed: April 2014, travelled as a couple
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4  Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Having known about this place for years as I live in the area, I jumped at the opportunity to use an ITISON deal for an overnight stay.
Set in acres of countryside, this castle is very impressive. Absolutely beautiful architecture & amazing history. All the rooms we saw are in keeping with the castle & absolutely lovely.
On arrival we were regaled with ghost stories from Andrew who has been there for a number of years & quite a character! Reception staff were lovely & a special mention to Jordan who helped us with our bags. Lovely young man.
Our room was beautifully appointed & spotlessly clean. Loved the decor - so in keeping with the history & architecture of the castle.
Huge bed - 2 singles put together, but very comfortable.
They have thought of everything - tea/coffee making, shortbread, bottled water, iron, ironing board, hair dryer, safety deposit box, robes & slippers, TV, etc. Arran Aromatic Pure toiletries, plenty of towels, tissues, cotton wool balls, face cloths. Nice shower over the bath with rainforest head. Plenty of toilet rolls. No skimping here!
Used the Aqueous spa which was included in our package. Much smaller than we expected, but spotlessly clean. The spa consists of some treatment rooms, a plunge size hydro pool/jacuzzi, ottoman steam rooms (one not working), Kneipp foot baths ( peoples/stones in a foot bath for DIY use) & conservatory area with herbal tea/water. Robes/towels/slippers provided. Unfortunately not enough slippers available when we were there, plus the towels provided are TINY. The conservatory only has 2 sun loungers & 4 wicker chairs, all in major need of replacing. The 2 sun loungers were occupied most of the afternoon by 2 ladies not thinking of the other customers who might also like to use them. This spa is not for large groups or busy weekends. Despite this, we enjoyed using the facilities.
A 2 course dinner with bottle of wine in the Orangery was included. Lovely conservatory type room overlooking the countryside. Lovely staff, but unfortunately not enough of them to cope with the volume of customers. Starters came quickly accompanied which choice of fresh bread & butter. I had the crab mousse with citrus curd - absolutely divine. My husband had the kedgeree, which he said was delicious. We then waited almost 1 HOUR for our main course, with other customers who were seated after us being served before us. We asked 3 times what was happening. Waiting staff were very embarrassed & apologetic explaining that they were short staffed in the kitchen - only 1 chef available! As we had so long to wait, unfortunately 3 black hairs were noticed on the table cloth. Not exactly hygienic. Although my chicken main course when it arrived was absolutely amazing, my husband was very disappointed with his fish course. He described it as flavourless & unevenly cooked, which he should know, as he is a fishmonger!
We then asked about paying extra for dessert, to be informed we would be charged £7.50 EACH. We were absolutely shocked! The Orangery menu quite clearly stated that 2 courses was £21.99 & 3 courses was £24.99! So why would we need to pay an extra £7.50 EACH??? This did not make sense at all & no-one could provide us with a straight answer other than it being "policy". At this stage we asked to speak to the manager as we felt the whole situation entirely unacceptable.
We have to give a special mention to Daniel the manager here as he was very apologetic & professional in dealing with our complaint. As compensation for our wait, disappointment in the food & hairs on the table, he sent a complimentary bottle of champagne on ice to our room. Absolutely lovely gesture, but we still didn't have the dessert we were actually wanted! However, we have never received so many profuse apologies from staff about our disappointing experience. The staff are a credit to the castle.
After a late night due to other VERY LOUD guests not being considerate of others going back to their rooms late @ night (well after midnight), we slept well & went down to the Orangery for breakfast. After a shambolic start, as again not enough staff & nowhere to wait for a table without being in the way of dirty dishes or very stressed staff, we were pleasantly surprised to see a lovely selection of fruit juices, yoghurt, cereals, seeds, fresh fruit & charcuterie. A few croissants/Danish pastries, & these were not replenished. We chose a full cooked breakfast of the cooked menu which included smoked haddock & kippers if wished without a supplement. Tea/coffee, (my husband said the coffee was awful), choice of toast & preserves. Cooked breakfast was of very good quality & delicious with your choice of egg. A bit stingy on the portion provided. Lovely staff, but again simply not enough of them to cover the volume of customers. It's also nice to see that on the whole they employ local people here.
On departure we were able to have a better look around the castle & grounds. A really beautiful place & quite special. There's also a small falconry centre & opportunity to do archery. However, the management really need to think about their customers more.
We were there on Easter weekend & there were also weddings going on. I suspect the castle was full & management simply didn't provide the staff or chefs to cope with customer volume/demand. We heard ALOT of customer complaints on departure & in the Orangery at dinner, which is a real shame. Management, please take note!
If there was a special deal available for the castle we would definitely return & would recommend others do the same to enjoy this special place despite the issues experienced.
CASTLE NOT SUITABLE FOR WHEELCHAIR USERS OR THOSE WITH MOBILITY DIFFICULTIES. Stairs everywhere & lots of them.

  • Stayed: April 2014, travelled as a couple
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1  Thank womenabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

Dalhousie Castle is stunning. The building is beautiful, grounds are gorgeous and the staff were all very kind to us. We all (especially the kids) loved exploring the castle and grounds. We stayed in the William Wallace room on the top floor. The room was very large with a balcony which had great views. The food in the Orangery was very good and the staff were very kind too.
I want to give Dalhousie 5 stars but for the cost per night they need to update the room we stayed in. The carpet was showing its age, the couch at the foot of the bed had a blanket on it to cover its horrible condition and the bathtub was peeling.
We would definitely stay again but request a different room.

Stayed: April 2014
Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dalhousie Castle

Address: Dalhousie Castle grounds, Bonnyrigg EH19 3JB, Scotland
Region: United Kingdom > Scotland > Midlothian > Bonnyrigg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bonnyrigg
Price Range: £80 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dalhousie Castle 4*
Number of rooms: 29
Official Description (provided by the hotel):
Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more   less 
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Also Known As:
Dalhousie Castle Bonnyrigg, Scotland
Dalhousie Castle Hotel Bonnyrigg
Castle Dalhousie

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