I'm not quite sure where to start here. I booked two rooms at Dalhousie even though they were quite expensive. We'd been staying at another hotel in the area but wanted the "experience" of staying in a "real" castle. An "experience" is what I got - albeit it one of the worst hotel stays of my life.
First off, when we got there, we got some vague directions to our rooms. One was up several flights of creaky stairs and nobody was willing to show us the way. After finding both rooms, we saw that one was not a "themed room" as we had booked and pre-paid for. Upon telling the assistant manager at the front desk, we were rudely told there were no other themed rooms available. They didn't even want to give us the difference in room price back! After spending hours on the phone with hotels.com (who we booked through), the Dalhousie grudgingly gave us back a measly 25 pounds. This is after hotels.com called the Dalhousie a good half dozen times. We left our info for the general manager to call us back and she never did.
We tried to do the falconry they offer on site but after several calls and messages, nobody contacted us back.
We ordered breakfast to be delivered, but lo and behold, that never showed up either.
There was a large leak in the ceiling outside our room that was constantly dripping on us as we walked by.
Here's the best part: while eating admittedly terrible food at The Orangery Restaurant on site, my 11 year old brother found a piece of metal in his food!!!! We were barely offered an apology and NOTHING WAS COMPED! Not even the food with the metal in it. Nor was my brother offered a fresh plate. We informed the front desk as well and nothing was done there either. So if you do stay here, please don't eat in The Orangery as it is not safe.
All of this and the rooms were muggy and hot, the "themed room" we did get was cheesy and not at all like a real castle, and the staff was rude and unhelpful.
Please don't let the lovely website fool you - DON'T STAY HERE!!
Try the nearby MacDonald Houston House instead.
- Official Description (provided by the hotel):
- Dalhousie Castle Hotel and Aqueous Spa is a magnificent 13th century fortress set within acres of wooded parkland on the picturesque banks of the River Esk. From the moment you arrive at Dalhousie Castle a warm Scottish welcome awaits. Whether relaxing in the the Spa, gathering in the library next to the open fire, dining in the vaulted 2 Rosette winning dungeon restaurant, or retiring to your chambers, you will always feel as welcome as the 'Laird'. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, LateRooms, HotelsClick, Cancelon, getaroom.com, 5viajes2012 S.L., HotelQuickly and Evoline ltd so you can book your Dalhousie Castle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Dalhousie Castle Bonnyrigg, Scotland
- Dalhousie Castle Hotel Bonnyrigg
- Castle Dalhousie