Went to the Restaurant for Sunday lunch to celebrate a birthday , it didnt really get off to a good start when we were informed they were out of Bacardi ..a hotel of this size out of Bacardi?? ....We noticed while we were being served and throughout the whole afternoon staff were constantly having conversations whith eachother on matters that should not have been discussed in full hearing of paying customers,there seemed to be no one actualy in charge or with any authority around.
Drinks order changed we sat down by the windows to get a look at the view only to have to move in minutes as the air conditioning was leaking all over us !
We made our way through to the restaurant (very Premier Inn /Travel lodge type room) where we were seated by a very surly waiter ,(they really need to go to charm school) Our order was taken ,which included a not very good choice for vegetarians moreso if you have a nut allergy ,the rest of our order consisted of the beef which came with a stone cold yorkshire puding and meat that was ordered well done came medium ,the lamb was very nice as was the chicken .The table next to us sent their meal back and asked for discount on their bill as a jesture of good will ...not a chance.... they were told as no one else had complained the best they could offer was free tea or coffee.We had one of each of the deserts on offer and these were very nice .
We found the young(students )waiters to be very nervous when serving ..which didnt install confidence and once again there was a lot of unprofesional chatting going on around the open kitchen and a lack of customer contact on their part in fact we felt as if we were putting them out by being there ...
We would have liked to be offered water or to have a jug already on the table .As with the rest of the hotel the restaurant was very cold and the lady on another table had to move because of this as we ourselves did ,it wasnt a welcoming envirioment at all .
We asked for our bill to be bought through to the bar where we went to have coffee to warm us up during which time two men came through to the bar with two trolleys full of used breakfast trays and proceeded to empty them onto the bar in front of us,when I go out for a meal I dont expect to see remnants of peoples breakfasts in front of me!
We had cause to visit the loos while dining only to find a queue as one of them was out of order surely a hotel of this "calibre" could have got this sorted out sooner.
As I said previously we asked for our bill to be bought through to us ,this never happened and we found no one in the restaurant to ask so had to ask the girl behind the bar ,when we needed to hand the money over once again there was`nt anyone around and I had to find a waiter who I had to interupt as he was working out his rota!
It wasnt a bad meal but the ambiance service and tempreture of the place leaves a lot to desire needless to say we wont be going back .
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