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“Fabulous experience”

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The Quay Hotel & Spa
Ranked #1 of 1 Hotels in Deganwy
Certificate of Excellence
Manchester
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Fabulous experience”
Reviewed 25 October 2011

We re-visited The Quay Hotel & Spa recently after a particularly bad experience there at the end of May earlier this year. We are pleased to say that the new management team (being driven by Steve Ogden) seems to have improved things dramatically and not only is it a hotel in a fantastic location but our stay was a memorable experience for the right reasons this time, not the wrong ones.
Our room was amazing, the view from the balcony superb and the staff certainly seem a lot happier than they were.
Thanks Steve for listening and we look forward to a return trip soon!

Room Tip: have a room overlooking the estuary if at all possible - views of Conwy Castle are stunning
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MandLManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,503 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (793)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Neston, United Kingdom
Level Contributor
256 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 25 October 2011

Booked this hotel for a relaxing weekend and we were not disappointed. Our room was a suite overlooking the estuary including Conway Castle and the mountains of Snowdonia. The lounge having a balcony which on a sunny day would be a perfect place to let cares drift away as it was so peaceful.Everywhere was spotlessly clean and all the staff very friendly and helpful.We had included dinner for both nights in our booking and were spoilt for choice and enjoyed every course We treated ourselves for a spa treatment which although a little on the expensive side added to the weekend. We will definitely return our intention for our next wedding anniversary.

Room Tip: ask for an estuary room in main hotel
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2011

We joined some friends on an ABBA tribute night and we had a very enjoyable experience from start to finish. On arrival we were greeted and had coffee and refreshments in the bar. When taken to our room we had been upgraded to a suite with a more than ample lounge overlooking the estuary. Everywhere was spotlessly clean and all the staff were extremely helpful and courteous. The entertainment and dinner was superb, making our stay a memorable one we will never forget. We will definitely return to this well run hotel and will recommend to all our friends.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 October 2011

This is my third visit to the Quay Hotel, each time for a formal Dinner Event. Staff are very helpful, thank you to Tansy. Hotel is right on the Conwy estuary and looks over to Conwy Castle. Make sure you get an estuary view room, as you can sit on the balcony and watch th yachts and the sea birds. Food was good at the Dinner, but could have put more serving staff on as the main course service was slow, and the chicken dish arrived long before the vegetables and had to ask for more vegetables. Breakfast was fine, good choice of dishes. A large TV was erected in the Grill Bar so fans could watch the Wales Rugby game from New Zealand, which was much enjoyed, despite the groans when Wales lost. They also offer Spa facilities and a swimming pool etc., Large car park. There are some small shops in the village, but it is only a few minutes from Llandudno.

Room Tip: Estuary rooms- for the views of Conwy Castle and the yachts.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JiddaWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
Reviewed 13 October 2011

Really enjoyed our two night break at the Quay.
Staff were very friendly and approachable.Nice to see some mature staff too!
Amenities were very clean and tasteful.
Main evening meals were quite expensive,so we opted for a sandwich which was well presented and of a good size.
Lovely views from restaurant.
Would definitely recommend this hotel.

  • Stayed September 2011, travelled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank 58alison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveOgden, General Manager at The Quay Hotel & Spa, responded to this review, 16 November 2011
Dear Guest,

Thank you for your lovely comments regarding your two night break.

We have a high amount of staff that have been working at the hotel since it opened just over 5 years ago. It is always a good sign for a General Manager that we have a happy work force.

I will be sure to pass on your comments.

Sorry to hear you felt our prices were a little over priced, I have carried out price reviews within the area of similar standing businesses and we are competitively priced. As you may know we use the best local ingrediants we can source which can be more expensive to purchase. Since your feedback we have reviewed our menus and prices.

I hope you have the opportunity to return to the Quay for another relaxing stay.

Best wishes,

Steven Ogden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valladolid, Spain
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 October 2011

We stayed in a room with seaview, just fantastic! Very beautiful and clean room. Receptionist is very friendly and helpfull. Noisy restaurant.

  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
Thank Jorge6868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveOgden, General Manager at The Quay Hotel & Spa, responded to this review, 16 November 2011
Dear Guest,

Thank you for your positive comments regarding your recent stay.

Our Estuary views are outstanding and are well worth upgrading too!

Sorry to hear the Restaurant was noisey during your stay.

I'll loof forward in welcoming you back to the Quay in the near future.

Best wishes,

Steven Ogden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2011

We decided to take a short break in North Wales and after viewing the hotel website decided The Quay would be suitable. It was very easy to park close to the entrance and check-in went smoothly. We were offered help with baggage if necessary and given directions to all facilities. The reception area was spacious, stylish and immaculate. Our first floor executive room had fantastic views of the Castle and the estuary. The room and bathroom were spotless and we were delighted with the large number of complimentary items. These were replaced daily as were the towels etc. It is rare, in our experience, to find a room with a furnished balcony, which added to our enjoyment.
Breakfast was served in an airy dining room and was of a high quality. We were greeted and shown to a table by pleasant staff and asked what our requirements were. Whilst waiting for our cooked breakfast we were provided with coffee and toast. The staff were very polite and helpful.
Both evenings we ate in the bar area. The staff were superb, friendly and well-informed. We particularly enjoyed the roast tomato soup with goats cheese crumb and basil pesto! We were delighted to find such a large amount of high quality locally sourced food, both in the bar and for our breakfast/
We looked in at the gym and spa and found the staff to be very friendly and helpful. The whole area was extremely clean and attractive.
Check-out went smoothly and we were thanked for our stay asked how we had found everything. We were offered assistance with luggage if necessary.
A most enjoyable and relaxing few days - we'll be back!

  • Stayed September 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveOgden, General Manager at The Quay Hotel & Spa, responded to this review, 16 November 2011
Dear Guest,

Thank you for your kind feedback regarding your recent stay, I enjoyed reading your feedback becuase they were all so positive from each department within the hotel.

I will be sure to pass your comments on to my team.

Please advise me when you are likely to return so we could get the opportunity to meet? I'll look forward in welcoming you back soon.

Best wishes,

Steven Ogden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Quay Hotel & Spa

Property: The Quay Hotel & Spa
Address: Deganwy Quay, Deganwy LL31 9DJ, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Deganwy
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Deganwy
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Quay Hotel & Spa 4*
Number of rooms: 74
Official Description (provided by the hotel):
Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more   less 
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Also Known As:
The Quay Hotel And Spa
The Quay Hotel Deganwy
Quay Hotel Conwy
The Quay Hotel & Spa Deganwy, Wales

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