Request an estuary-view room and you'll be rewarded with extraordinary views: yachts nudging the tide a few yards away, Conwy Castle towering over Britain's largest fully-fortified town opposite, the scenic grandeur of Snowdonia in the distance. Against this idyllic backdrop, the Quay Hotel offers contemporary, stylish accommodation, a practical pool and good spa facilities. At first encounter it ticks all the 'five star' boxes. But at that level, it's the little things that make the difference. And the little things - especially service - are what the Quay needs to concentrate on. Sure, the staff are amiable and well-drilled; but you get the impression they're driven by a checklist, rather than a real commitment to customer needs and expectations. A request for fresh milk and chocolate sachets, for example, had to be made three times before delivery...of tea bags! No apologies, but a return visit produced fresh milk; still no chocolate. Worst of all was breakfast. Staff appeared to believe that guests should give them priority passing between tables. Tables themselves were often left uncleaned, and crockery and cutlery incomplete.
Little things make a difference in the room too: bathrobes provided for two people, but only one small hook on which to hang them. Nowhere to hang towels near the basin, either: the heated rail was on the other side of the room.
All easy-to-resolve items...but the difference between 'good' and 'great'.
Let's be more positive. The breakfast food selection was superb (although some items were labelled on some days, not on others). Hot meals were freshly cooked to order, and were outstanding: top quality ingredients, perfectly cooked. Likewise dinner: an interesting menu, good ingredients, well-prepared dishes.
We'll be back (this hotel takes some beating as a centre from which to explore North Wales), and just hope that the Quay team will be upping its performance to five-star status.
- Official Description (provided by the hotel):
- Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TripOnline SA, Booking.com, LateRooms, Ebookers, Hotels.com, getaroom.com, Evoline ltd, Cancelon and HotelQuickly so you can book your The Quay Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Quay Hotel Deganwy
- The Quay Hotel And Spa
- Quay Hotel Conwy
- The Quay Hotel & Spa Deganwy, Wales