Booked a Spa Deal,use of facilities,light lunch and treatments as a treat or myself and my wife.We have used the Quay before and had a good time on a similar deal,however his time it felt jaded and tired and appeared to have been somewhat neglected.In my opinion the facilities are in need of their own " makeover"
The welcome at the Spa reception at 12 midday was ok after we had waited over 5 mins downstairs at the Health Club reception,nobody came so we took the opportunity to follow some other guests upstairs.We were given forms to fill in and told to look at the menu,s to pick our lunch ,the only slot we could have was 2.00pm as their was limited seating available,if we wanted to eat sooner we could eat in the Restaurant.As we intended to make use of the facilities on offer we didn't really fancy getting changed back into day clothes and didn't.t think the restaurant would be ready for me in my white fluffy robe! ,so 2.00 pm it was.Whilst filling in the forms other guests forms were just sitting on adjacent tables with personal details clearly visible for all to see.
Back downstairs to the changing rooms as there are no changing facilities upstairs in the Spa,did not sign into the Visitors book,surely a Health and Safety or Fire regulation,we were not told that we needed a £1 coin to operate the lockers only to find out later.
Into the pool area to find only 3 recliners,all being used and three chairs with "bandy legs" an accident waiting to happen.
Into the hydrotherapy pool and straight out again as it was cold! Have a shower before using the Sauna,oh my goodness ! Only freezing cold water with no means of changing the supply of water!
Back to the changing rooms for a warm shower watching several people go straight into the pool without showering,maybe they knew how cold the poolside shower was.
One of the women on he recliners was drinking something fizzy out of a glass flute ,surely contravening the rules of the pool.Where are the staff I wondered?
Lunch was ok at 2.15pm then back to the relaxation room before our treatments.The hotel really does need to invest in some soundproofing as all the screams and noise from the pool area is quite disconcerting when trying to relax.Drinks on offer in the Relaxation room but no glasses available,I had to go and get my own from the lunch area.The treatments were superb and full marks to Jodi and Leanne for their very attention to detail.Overall for the money paid we had a good day but it would have been vastly disappointing had we paid the going rate.
- Official Description (provided by the hotel):
- Set on the idyllic Conwy Estuary,the luxury 4* Quay Hotel commands awe-inspiring views of the most magical scenery in North Wales. Offering 74 en-suite luxury bedrooms,including waterfront Suites and Penthouses. All rooms have been exquisitely designed, and boast spacious bathrooms, incorporating all the style and comfort you would expect from this award-winning hotel. Our Waterfront Lounge Bar and Vista Terrace is the perfect location to enjoy an informal meal or alfresco dining by the water’s edge. The 2 AA Rosette Grill Room Restaurant introduces you to a mouth-watering selection of award-winning culinary delights encompassing locally produced and sourced ingredients to present the true Welsh flavour of the region. Advance bookings required.Relax in our on-site Spa offering a host of indulgent treatments using Aromatherapy Associates and REN Products. Advance Bookings required.Our Complimentary Leisure Facilities include a 15M indoor heated swimming pool, sauna, aromatheraphy steam room, hydrotherapy whirpool and life fitness gym. The Hotel offers ample free car parking on site and Complimentary Wi-Fi in all areas. The Quay Hotel and Spa is only a short drive from the Victorian town of Llandudno, the Historic town of Conwy and within a 45 minute drive from the breath-taking Snowdonia national park. On the doorstep there are the award winning Golf Courses - A great location for exploring North Wales! Located only minutes from the A55 and only 2 minute drive from Llandudno Junction railway station with direct links from London, Chester, Manchester, Cardiff. ... more less
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- Also Known As:
- The Quay Hotel And Spa
- The Quay Hotel Deganwy
- Quay Hotel Conwy
- The Quay Hotel & Spa Deganwy, Wales