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All reviews lovely hotel lovely town no lift short walk into town business trip lamb room was large lounge area ample parking very pleasant stay potatoes comfy bed large portions sunday lunch west country stayed here for one night somerset
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7 - 12 of 323 reviews
Reviewed 27 July 2018

Good parking. Warm welcome. Helpful staff. Clean room/bathroom.We stayed for just one night during the hottest summer in years and (understandably) needed to have the window open at night. The hotel is situated on a slight hill, and the cars tend to drop a gear when heading into town. I slept through it all, but my wife found the noise intolerable.
Recommend booking a quieter room at the back of the hotel - where the views are slightly better as well. But you may then be disturbed by events at the hotelm (e.g. weddings)
Limited menu in the evening. Breakfast was a big disappointment - barely suntanned sausage with my full breakfast, and undercooked poached eggs swimming in a pool of water on my wife's plate. Plated up in the kitchen with a shallow ladle instead of a draining spoon? We were left to our own devices, so there was nobody to complain to.
In summary: the accommodation and front of house staff were good, but the food was mediocre

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2018

I recently ran a training course here for a group of 75 people. It was a hot and clammy evening. The hall had been well laid out with ample decent seating and, with the doors open at either end, a cooling breeze was allowed to flow through making a hot, sticky evening refreshingly comfortable. Ample parking was also a bonus.

  • Stayed: July 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Roger E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

We spend 3 nights with a groupe in Shrubbery Hotel! We had a great stay, also because of the friendly stuff! Special thanks to Sema and Barbara! Your hosts made our time very welcomeing. Food was good as well!
The only minus - there are some rooms facing the road-very noisy!


Stayed: July 2018, travelled on business
Thank angelikaertl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2018

After being told about a recent review on tripadvisor i have joined tripadvisor just to be able to send my views.

We were at the wedding 3 weeks ago and very close to the bride and groom the day at the Shrubbery was so perfect we could not fault anything, the gardens which we had the reception drinks were great, although i don't like Pimms.

The food during the day was lovely well laid out and unlike some places plenty to choose from.

The staff were well organised i believe one of the staff is called Mike and looked after our needs, being gluten free myself along with vegetarians on our table they could not do enough for us. The hotel manager was around from the beginning serving our drinks in the garden and during the wedding looking after the bride and groom, not sure of his name, but speaking with the groom later in the day he had no complaints and was very happy with the attention received.

Only one negative from me the pork carvery in the evening could have been left out a little longer, with the heat most of us were outside and only came in towards the end.

Spot on breakfast and the room we stayed in perfect although with the air conditioning not working due to a fault it was quite hot, but again the staff provided fans the best they could do.

I just wanted to put a positive spin for the shrubbery team, great job

Room Tip: Check air-con is working before you stay in hot weather Garden area great for a quite drink in the evening
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank JasonH6271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

A flying visit to this hotel after a family celebration nearby. Arrived at 11.30pm and departed at 9.00am so the review is based on limited experience. Reception were efficient and helpful, room was spacious, comfortable, equipped and clean. Entering the dining room for breakfast we quickly noticed the lighting was pulsing (unknown reason) which ment we could not sit in there and it quickly made me feel unwell. Not too much of an issue as we could sit in the lobby/conservatory area. Not incredibly impressed with the breakfast, toast was cold and butter was straight from the fridge so could not be spread! Coffee machine was overly complicated. Service was some what cold and it felt a little like customers were a burden. I don't want to be unduly harsh but want to be as honest as possible. We would use this venue if needed in the future however we felt it was not completely up to the standard we are used to from the many Best Western hotels we stay at.

Stayed: June 2018, travelled as a couple
Thank richardcG7741XT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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