My husband and I recently stayed here when attending a wedding.
Overall, our first impressions were good: the decor was inviting and there was ample parking. Check in was swift.
However, our initial impression was soon tarnished by a number of things:
Firstly, there was a hole (yes, a hole) on the door of the bathroom in the room. Don't tell me they could have missed that. No, they must have seen it but decided (1) not to fix it and (b) that it was acceptable to give that room to people who paid good money for it. This is completely unacceptable for a hotel of this standard and price - in fact, for any hotel.
Secondly, when we asked for a packed breakfast for the next morning because we were leaving early to catch a flight they said no. Very disappointing. Last year we stayed at a B&B which cost about a third of the price of this hotel and even they did a packed breakfast. We obviously missed the breakfast but from what our friends said it was very generous with lots of pastries. Given that the hotel is staffed 24/7 I don't really see what the problem was with shoving a couple of pastries in a plastic bag and handing them to us our way out, rather than sending us off on an empty stomach. We would have even paid for it extra if necessary.
Finally, when we were checking out the staff at reception took some time to agree on what price we should pay / what the discount for the wedding guests was. We sorted it out in the end, but we could have done without this while in a hurry to catch a flight.
Don't think we'd stay again.
- Official Description (provided by the hotel):
- At De Vere Horsley Estate, you're spoilt for choice. Luxuriate in the grandeur of this 1828 Victorian mansion, set in 70 acres of stunning parkland. Find everything you need for business, training and conferences at Horsley Management Centre. Marvel at the magnificent views over the surrounding countryside. It's a perfect base to enjoy a walk in the pure country air or venture further afield to one of the many historic or sporting attractions in the vicinity. Be sure to get your stay off to a good start: make the most of our tranquil indoor pool and mini-gym or, if you're feeling more adventurous, play 5-a-side football, croquet or volley ball. Finish your evenings with a relaxing drink in the bar and delicious meal in our award-winning, Steam Bake & Grill restaurant. Located in Surrey, it is easily accessible from the M25 and equidistant from Heathrow and Gatwick airports ... more less
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- Also Known As:
- Horsley Park Hotel East Horsley
- Horsley Park Surrey
- Horsley Park Hotel Surrey
- De Vere Horsley Estate East Horsley, Surrey, UK