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“Very welcoming”

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De Vere Horsley Estate
Ranked #1 of 1 Hotels in East Horsley
East Sussex England
Level Contributor
118 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Very welcoming”
4 of 5 bubbles Reviewed 1 January 2014

Lovely clean and pleasant hotel. Friendly helpful staff. Plenty of free tea or coffee in the lounges and free wifi everywhere.
This hotel mixes modern with old perfectly. Take time to explore.
The only fault I have is the diner menu was very poor and overpriced. The night we stayed it was Dab in cream sauce, chilli or cheese & onion pasty. Try going to Kirthon Indian about a mile down the road it is superb.
The swimming pool changing area is quite small and if there was more than 2 in there was no room to move.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Shirley
Thank you for your review and overall comments.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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944 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Farnborough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 28 December 2013

I booked exclusive use of Horsley Towers for our wedding reception which was held on a Sunday during peak season. We were assigned a wedding co-ordinator who was my point of contact and was excellent in responding quickly to the many emails I sent with various questions and queries! Our wedding co-ordinator left and we were assigned a new wedding co-ordinator 2-3 months before the wedding but the transition was seamless as all the details were passed to the new co-ordinator who was superb, both prior to the wedding and on the day. The day went without a hitch and all the staff were really good and could not do enough for you. Steve, the toastmaster, was brilliant and a delight to have there on the day to keep guests happy. The wedding breakfast was very good and the service in bringing the food out was managed very well. The venue and grounds are superb with so many photo locations, including some beautiful indoor locations which is great if you get a very wet day and need a plan B for photos! Overall, very impressed with the venue and staff.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyBride2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Happy Bride
A very happy bride and 5 stars - not much more we could ask for. Delighted to read that your day was all you wished for - congratulations and thank you for choosing Horsley Towers for your special day.
Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 26 December 2013 via mobile

So having stayed here before in 2012 we decided to choose this again on xmas day evening after the hussle bussle of visiting families etc. We got a good rate, and after avoiding all the fallen down trees we arrived around 720pm. Receptionist was pleasent. But BOOOOM the room wasnt so good this time. The TV is in need of upgrading unless you want to go back in time to 1990s. The heater never worked thankfully it wasnt too cold outside the towel heater didnt work, only found one working plug socket and the shower drain plug took for ever and a day to filter so near on flooded over the top. Hairs on the shower head we noticed but was the morning so too late to ask for a cleaner room so had to do the cleaners job for them PLENTY of dust in the room not the best cleaners we would assume. The kettle worked but took me ages to clean out the limescale. If it wasnt xmas day and after having a busy day we would of asked to be moved right away but needed the sleep and no doubt the other rooms would of been just as poor. In future we will pay the extra £15-20 to stay in a newly refurbished and comfortable premier inn

Stayed December 2013, travelled as a couple
Helpful?
Thank luke14ott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Like
Thank you for your recent review of Horsley Park. I apologise if the services and facilities were not at their usual standard and your stay was not great - I will certainly pick up on the points you have made.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these East Horsley hotels

Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 21 December 2013

There is a modern new part and a Historic building.
You need to know which you are staying in. I love the old part, which is a listed building with creaky floors, massive rooms and quite quaint. Perhaps best for couples. Only disadvantage is you need to walk across the grounds to eat/drink.
The other part is just like many other modern hotels with smallish rooms. I have used this part on courses, for which it is fine and I have always found to be clean.
The food is 4 star, mainly buffet, but excellent.
The hotel has a meeting and conference centre, so will be full of business people, not so many children.

Room Tip: Ask if you are in the old part
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Gordon
Thank you for an overall great review - shame about only 3 stars?
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Sussex, United Kingdom
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 17 December 2013

This was an overnight stay for a wedding. The Hotel and grounds are impressive, the conference centre complex is extensive clean and well appointed. Reception and facilities are very good. Our room was a classic double in the centre; the rooms are clean but very small, designed more for one smaller person than two average and above. the shower room toilet was equally tiny. If I was attending a conference and just wanted a place to sleep it would be fine. but for more than one unless you are very small it may not suit you. If it wasn't for the room size my rating would have been higher.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nogtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Nogtraveller
Many thanks for your review - whilst some rooms are smaller than others we do have a fair selection available to suit all guests.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 December 2013

Room 92, was small but perfectly formed. It had an adjustable radiator and also opening window, so was not too stuffy or too cold ! The fittings were good, the bed was really very comfortable indeed. There is a hairdryer in the room, and a large TV and desk.
We swam and sauna'd one evening and used the Gym the next day. Pool is warm and a good size for laps, only ever 6 people in it max, perfect. Sauna's are in the changing rooms so no mixed sauna which feels safe and less intimidating as a woman. All clean, warm and working properly. Staff friendly and efficient, good. A truely excellent breakfast with cold & hot, all on Buffet, lots of fresh food, very tasty. And we got all that for £39. Excellent value. Surrounding Grounds very lovely. Would love to stay again for longer - to use the free badmington courts maybe ! Lovely

Room Tip: 92 small but perfect. Near Everything, not noisy
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheWoolley4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear 'Woolley'
Thank you for your recent review and overall comments.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tenbury Wells, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

Last minute booking for unexpected trip and deal seemed very reasonable. For the price paid excellent value especially considering location. Room slightly tired but everything worked including free wi-fi. Had Dinner and breakfast and both excellent. Used gym and had a swim, all included in price. Will definitely use again if deals available.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, General Manager at De Vere Horsley Estate, responded to this review, 2 February 2014
Dear Robert - many thanks for your review, delighted you enjoyed your stay with us.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Vere Horsley Estate

Property: De Vere Horsley Estate
Address: Ockham Road South, East Horsley KT24 6DT, England (Formerly De Vere Horsley Park)
Phone Number:
Region: United Kingdom > England > Surrey > East Horsley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East Horsley
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Vere Horsley Estate 4*
Number of rooms: 180
Official Description (provided by the hotel):
At De Vere Horsley Estate, you're spoilt for choice. Luxuriate in the grandeur of this 1828 Victorian mansion, set in 70 acres of stunning parkland. Find everything you need for business, training and conferences at Horsley Management Centre. Marvel at the magnificent views over the surrounding countryside. It's a perfect base to enjoy a walk in the pure country air or venture further afield to one of the many historic or sporting attractions in the vicinity. Be sure to get your stay off to a good start: make the most of our tranquil indoor pool and mini-gym or, if you're feeling more adventurous, play 5-a-side football, croquet or volley ball. Finish your evenings with a relaxing drink in the bar and delicious meal in our award-winning, Steam Bake & Grill restaurant. Located in Surrey, it is easily accessible from the M25 and equidistant from Heathrow and Gatwick airports ... more   less 
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Also Known As:
Horsley Park Hotel East Horsley
Horsley Park Surrey
Horsley Park Hotel Surrey
De Vere Horsley Estate East Horsley, Surrey, UK

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