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“lovely atmosphere, good staff, value for money,”

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De Vere Horsley Estate
Ranked #1 of 1 Hotels in East Horsley
2 reviews
“lovely atmosphere, good staff, value for money,”
Reviewed 6 July 2014

This was our first time at the hotel, soooo pretty, lovely atmosphere, if you like to be in a quite place and lovely surroundings go here, me and my partner had many walks as it was lovely.
The room, value for its money clean, tidy, plenty of towels etc...
staff are polite, friendly, sweet, would defo go back, defo perfect for weddings too,
it would be nice if they did a little gift shop, as the view/ buildings are lovely and amazing.
but had the best evening/night sleep, as for bar I noticed there was a lovely young lady who was very pleasant, good customer service but drinks abit exspensive, as for restrauant the only place I saw prices/menu was at reception, very expensive so that's why we ate someehere else, if you fancy an indian go to pink garlic restaurant which isnt far about 5 mins walk, GREAT HOTEL, VALUE FOR MONEY, WILL BE COMING BACK,

Room Tip: To be honest room is a room, but this hotel has alot to offer, quite, relaxing, just lovely....
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielleamy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 26 August 2014
Dear Danielle
Many thanks for 5 STARS, really great to read your review.
Regards,
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Traveller tips help you choose the right room.   Room tips (243)
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Essex
Level 5 Contributor
65 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 July 2014

I visited on business with two colleagues on Thursday.

A nice hotel, good food especially the breakfast.

The most notable aspect was the staff - couldn't do enough to help and always friendly.

Well done!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MapManEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 26 August 2014
Dear MapManEssex (!)
Many thanks for a great review - delighted you enjoyed your visit to Horsley.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2014

Lovely peaceful setting and good standards all round. Staff were helpful, polite and smiling which always makes a difference !
Stayed with my wife for a night away. We ate in the bar, good food and found the breakfast to be plentiful and well produced.
Room was very comfortable, clean and well equipped.
Thanks to the staff and management for a good stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 26 August 2014
Dear Paul
Thank you for a great review & 5 STARS - really pleased to read your comments.
Best Regards,
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London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014

I really enjoyed our stay at the hotel, the staff were pleasant and the facilities were great. My daughter loved the swimming pool and breakfast was excellent.

However our room was very basic. It was a double bed, very small TV and a cubicle shower. We didn't spend much time there so it met our needs.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 4 July 2014
Dear Andrea
Many thanks for your recent review of Horsley Park and overall comments.
Regards,
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Rayne, United Kingdom
Level 6 Contributor
205 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 26 June 2014

We were transferred to this hotel as the one we were booked in was full. We passed it three times even with the satnav, as it is poorly signposted, but we arrived to find a great hotel in a beautiful setting. The receptionist was great even though she didn't find our changed reservation. She then ask for payment and we had to explain this it was already settled with the hotel who referred us (in the same hotel group). We had e mails to show that payment had been taken care of, but she obviously had no knowledge of the mails. As an apology she gave us the bridal suite! The room was large and in the old castle, two floors up with no lift. The windows had been left open so we had lots of wasps in the room. We finally got rid of the wasps and closed the windows and suffered in the heat as there is no air conditioning.
We wanted to celebrate with a drink, but the only thing in the room was two plastic tumblers in the bathroom. Never mind, so we went to dinner and were again asked to pay as they had no reservation for us, despite booking a table at reception when we arrived. A great meal and great service, except for having to have our coffee in paper cups.
In the morning we used the shower that had grouting missing, gaps in the sealant and the shower tray filled with water as drain hole was blocked. We went to breakfast and were asked to pay £20 as there was no reservation for us in the system. We had to explain, again, about the transfer. A great breakfast, but the same problem at check out as they again asked for payment for the room and meals. It was a good job that I had paperwork to show that the account had already been fixed with the original hotel.
In all, the staff were excellent and the food and service was great. It is a pity that the small items like shower, aircon, no lift, cheap paper or plastic cups, and the total lack of communication between hotels, reception, restaurant, etc stopped it short of being an excellent stay.
I would go again, hoping that the small issues had been fixed.

Room Tip: If you like old four poster beds, slightly tired rooms and don't care about no lift or aircon, g...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bougivalbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 4 July 2014
Dear Guest
Thank you for your recent review and general comments. I am sorry you encountered those payment niggles and I hope they did not spoil your stay with us.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 5 Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 June 2014

I see on-line today they are advertising rooms from £29 for some nights at the weekend, and at these prices my comments might be different. A previous reviewer has commented that this is somewhere between a Travelodge and a Premier Inn, and I'd agree. My room was in the Management Centre, not the fancy towers building you can just about see in the distance at the far end of a very long driveway but that dominates all the on line pictures. Anyway, my ground floor room was very dark even though it was on the sunny side of the building and had no privacy on account of the walkway alongside the floor to ceiling window, which bus loads of German tourists used as a short cut to get to breakfast. The room itself was clean although the carpet looked like it needed a good vacuum. On the plus side, there is free wi-if, the bed was comfortable, although the sheets were barely big enough to fit the bed, and the bathroom was large with a large walk in shower albeit with minimal supplies of shower gel and a tiny soap, and an annoying non adjustable shower in the ceiling that means you either have the water rattling down on the top of head or not on at all.
The restaurant is a major disappointment. Again, don't believe the website. What we have here is a hotel which specialises in corporate team building events and bus loads of tourists. There is no menu in the restaurant, just a limited choice of three main meals, some starters including soup, and a reasonable choice of desserts. It's very much like being at a works canteen. Breakfast does have all the usual options you'd expect, but as I went into breakfast I was told it was included in my room rate even though it was.
As I went to check out, the receptionist asked me for my room number and then went away to answer the phone, leaving me stood there until someone else appeared.
Generally I stay in the White Horse in Dorking which is full of quirky charm, great dinner options and friendly helpful staff, provided you avoid the "Garden Block". sadly, this now seems to be permanently full due to the flooding renovations at their sister hotel, the Burford Bridge.
If you're not part of a tour group and not on a team building trip, but just looking for somewhere near to the Surrey Hills, I'd recommend one of these instead, unless you want to make use of the pool and extensive gardens.

Room Tip: Don't have a ground floor room - dark, dingy and no privacy.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DSandJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 4 July 2014
Dear Guest
Thank you for your review of Horsley park. I am sorry that the venue did not match your expectation. We are indeed a conference centre at heart, dealing predominantly with groups but I do think we offer great value in a great location outside corporate periods for visits to this area.
Best Regards,
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Ryde, United Kingdom
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2014 via mobile

Have just returned after our wedding planning meeting the staff were great the location is fab. Bedroom was clean and well maintained. The food was excellent especially the dinner. A big thank you Michael and team see you in October! We can't wait to come back!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MG_Micallef, General Manager at De Vere Horsley Estate, responded to this review, 4 July 2014
Dear Gary
Great to see you and we are looking forward to hosting your big day in October - many thanks for the review.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Vere Horsley Estate

Property: De Vere Horsley Estate
Address: Ockham Road South, East Horsley KT24 6DT, England (Formerly De Vere Horsley Park)
Phone Number:
Region: United Kingdom > England > Surrey > East Horsley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East Horsley
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Vere Horsley Estate 4*
Number of rooms: 180
Official Description (provided by the hotel):
At De Vere Horsley Estate, you're spoilt for choice. Luxuriate in the grandeur of this 1828 Victorian mansion, set in 70 acres of stunning parkland. Find everything you need for business, training and conferences at Horsley Management Centre. Marvel at the magnificent views over the surrounding countryside. It's a perfect base to enjoy a walk in the pure country air or venture further afield to one of the many historic or sporting attractions in the vicinity. Be sure to get your stay off to a good start: make the most of our tranquil indoor pool and mini-gym or, if you're feeling more adventurous, play 5-a-side football, croquet or volley ball. Finish your evenings with a relaxing drink in the bar and delicious meal in our award-winning, Steam Bake & Grill restaurant. Located in Surrey, it is easily accessible from the M25 and equidistant from Heathrow and Gatwick airports ... more   less 
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Also Known As:
Horsley Park Hotel East Horsley
Horsley Park Surrey
Horsley Park Hotel Surrey
De Vere Horsley Estate East Horsley, Surrey, UK

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